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3.0
12 reviews
Replied to 66% of negative reviews
Typically replies within 1 month
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They finally gave me my money back after weeks of playing games. Their sizes are not true, men’s xl is a large etc
Then they fight tooth and nail not to give full refund. Now they bug me to change my review. If they big me one more time I’ll leave the 1 star up
Next time don’t sell over seas sized products in the USA and when a client tells you it’s wrong send fill refund as requested not 10 emails later
I'm not sure what went wrong with this company but I never received my shoes and I could only contact them through email sometime it would take days before I will hear from them they said that my shoes were delivered but no one could give me a date that they were delivered I live in a gated apartment complex and I have cameras on my doorbell I never seen the package delivered and I never heard from the company so take my advice do not use this company thank you.
Unhappy with this company
This is one of those scam sites. They send you AI pictures of shoes, and when you order, the order is crappy shoes. Totally unwearable. I bought one for my wife and regretted upon receiving them.
Worst experience.Ordered a pair of shoes on 13th Feb and has not received it. No communication unless prompted.
Would not order from them I bought a pair of glasses and got a confirmation number and never received a tracking or anything else but yet money has been debited from my account save your money you will be ripped off
Reply from Callenford
Hello,
We’re sorry to hear about your concern, but it seems there may be a misunderstanding.
Your order was placed on Friday, and today is Sunday. Orders are processed on business days, so tracking details are typically sent shortly after processing. A confirmation email was successfully sent to the email address provided at checkout.
If you did not receive it, please check your spam/junk folder or contact us at sales@callenford.com
and we will gladly resend the confirmation and assist you further.
If you would prefer to cancel the order and receive a full refund, we’re also happy to arrange that for you.
We’re always here to help and aim to resolve any concerns quickly.
Best regards,
Berk from Callen Ford
Very cheap material. Product pictures are AI generated. Once you buy it you will stuck with it bc they are charge more for return shipping than the product. DO NOT BUY IT!
Reply from Callenford
Hello,
We’re sorry to hear that the product did not meet your expectations.
At Callen Ford, we work to present our products as accurately as possible on the product pages so customers can make informed decisions before purchasing.
Regarding returns, our return policy is clearly stated on the website prior to checkout. Customers can request a return within the return window, and return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect. In many cases, we are also able to offer easy exchanges or replacements, and customers are often not required to return the original item depending on the situation.
Customer satisfaction is important to us, and we always aim to find a fair solution. If you contact our support team at sales@callenford.com
, we would be happy to review your order and assist further.
Best regards,
Berk from Callen Ford
Customer service is amazing, I thought my order was lost but they communicated and was very patient with me and found my order for me.. the shoes are exactly what I ordered!! Fit perfect. Ill most definitely order again.. 5 🌟
I ordered two pairs of shoes and waa sent the wrong sizes for both of them. I ordered size 7 which is supposed to be size 40 but was sent a size 38. The other shoes just had some numbers at the bottom 240(1.5). I don't even know what this means, it was supposed to be a size 7 also. So both shoes don't fit me.
Reply from Callenford
Hello,
We’re sorry to hear that the sizing caused confusion.
We can confirm that the size selected during checkout corresponds with the measurements listed in the size chart on the product page, and the sizes sent match the selected option according to that chart. Some of our footwear may display different manufacturer markings (such as numbers like 240), which can vary depending on the factory labeling system.
That said, we want you to be able to enjoy the product comfortably. A replacement has already been shipped to you to help resolve the situation.
If you have any further questions or need assistance, please feel free to reach out to us at sales@callenford.com
and our team will be happy to help.
Best regards,
Berk from Callen Ford
I recently ordered a pair of Halden Loafers from Callenford, and what I would like to point out best about this transaction was the customer support, even though the order took time and the shoes were a little different to what I saw in the pictures, the customer service rep Berk, was very helpful and responsive throughout.
My beautiful shoe arrived too small for my big ole feet, however, Bert responded quickly to my email and offered me another alternative. I'm pleased with his response and can't wait to receive my new shoes.
Reply from Callenford
Thank you so much for sharing your experience! We’re really glad we could assist you quickly and offer a helpful solution. We’ll be preparing your replacement pair shortly, and we’re looking forward to getting the right fit to you soon.
Thanks again for choosing us!
– Berk from Callen Ford
Like many of these online stores they don’t have accurate sizes probably due to being in china. I purchased a xl jacket which for me is a little big so I can compensate for undershirt etc. When I got the jacket, it was way too small without one shirt on it did not fit contact customer support. They offered me a 15% off. I said no thank you I still need a complete refund and a return tag. They then offered 50% return and keep the jacket again I said no why would I want to pay any money for something that was false advertised being your sizing. And they expect me to pay for shipping it back
Don’t ever buy from this company
Reply from Callenford
Hi Vinni,
We’re truly sorry to hear you were disappointed with your experience.
After reviewing our full conversation, I want to clarify what happened for transparency:
• You reached out about a sizing issue, and our team responded promptly each time.
• We offered several solutions, including a larger size, a partial refund with no return required, and finally a full refund.
• The full refund was processed back to your original payment method immediately after your request.
• As stated in our return policy, return shipping is handled on the customer’s side, but we still did our best to offer multiple alternatives to avoid that cost.
We understand sizing frustration — especially with fitted jackets — and we genuinely tried to resolve this in the quickest and fairest way possible.
If there’s anything further we can do to help, we’re always available at sales@callenford.com
.
We appreciate your feedback and wish you the best.
— Berk from Callen Ford
I ordered a pair of shoes from Facebook, I’m normally very sceptical but i fell in love with the shoes as soon as I saw them, I have an upcoming Christmas night out and thought these would be perfect for the outfit I’m wearing, can tell you these shoes are amazing quality, fit perfectly and I’ve already had my friends ask where I got them! 5 stars 🙏
Reply from Callenford
Hi Tom,
Thank you so much for the fantastic review — it genuinely means a lot to us.
We know buying from an ad can feel risky, so hearing that the quality, fit, and overall experience exceeded your expectations is exactly what we work for. We’re thrilled the shoes completed your Christmas night-out look, and even happier to hear your friends loved them too.
If you ever need help with sizing, styling, or anything else, we’re always here.
Thanks again for trusting us, Tom.
— Berk from Callen Ford
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