Charters Estate Agents Reviews 

11,166
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them through viewings and making the entire renting or buying process exceptionally smooth and straightforward. Consumers also appreciate the prompt responses, regular updates, and clear communication from dedicated agents who consistently keep them informed at every single step of the journey. However, some people mentioned experiencing occasional challenges with specific property issues, stressful situations, or external services encountered during their overall transactions. A few reviewers noted feeling under pressure or facing difficulties with third-party solicitors, showing that experiences can occasionally vary during complex moves.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout their interactions. Reviewers... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional,... See more

Customer service

Reviewers mention positive feedback about customer_service, highlighting helpful and professional support... See more

Response time

Customers had positive experiences with response_time, consistently highlighting fast and efficient... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth and professional journey from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Claire Peerless had made our move in so smooth sailing, she is informative, sincere and clearly knows what she is doing! We had a slight delay with our key, and whilst we were so okay with that…Clair... See more

Company replied

Rated 5 out of 5 stars

We were selling long distance from 350 miles away (selling a relative's property under LPOA) so the good service we had from Charters (initially Michael Jones) made a real difference. We were kept in... See more

Rated 5 out of 5 stars

We recently purchased our home through this estate agent and had an excellent experience throughout. Jo was efficient, friendly, and highly professional from start to finish. She always responded prom... See more

Company replied

Rated 5 out of 5 stars

I saw Simon Edser of Charters for an initial chat about selling my home - he was wonderful! Reassuring, calm and positive so I knew then that I would go with him, he sold Charters to me! My brochur... See more

Company replied


Company details

  1. Real Estate Agents

About Charters Estate Agents

Written by the company

An award-winning multi-functional business with expertise in sales and lettings, property management, new homes and more.

With a network of nine offices across Hampshire and Surrey, our market-leading estate agency prides itself on delivering the highest level of customer service to clients.

Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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4.9

All reviews

(11,166)

2,255 reviews in the last 12 months

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Rated 5 out of 5 stars

From the first moment I called the…

From the first moment I called the office and spoke with Shannon Wilton the journey so far has been one of great service and being made aware of all stages from enquiry, viewing, offer and completion to awaiting on our move in.
Thank you so much especially Shannon! Well done
Kevin and Shaun xx

25 July 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had such a positive experience…

We’ve had such a positive experience with Mazie at Charters. She has been incredibly friendly, helpful and attentive throughout our search for a new home.

Although we haven’t quite found the right property yet, Mazie has been brilliant at keeping in touch, letting us know about upcoming listings and arranging viewings for properties that might suit us. Communication has always been excellent, and we really feel that she’s looking out for us rather than simply trying to find us any property.

Finding a new home can be quite stressful, so having someone so approachable and helpful throughout the process has made a real difference. Thank you, Mazie — we really appreciate all your help so far and hopefully the right home isn’t too far away!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

A professional estate agents.

Everyone we met at Charters were totally professional and friendly and we were lucky enough to have the sale of our house in the hands of Erikson Veizaj and his team. They got to work as soon as we had signed the contract and contacted any client they thought would be interested in our property. They kept us totally up to date , returned calls promptly and made the whole experience as stress free as possible

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Letting my property

just want to say a Big thank you to Jacqui & Kirstie at the Farnham/Alton office for letting my property within a few days. Great job , you two should be running the country.
Made everything so easy and always at the end of the phone when i called. Brilliant.
ps - Taylor you are also doing a grand job - thanks.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Very informative

We have been well informed and been answered almost instantly by Shannon who has been more then helpful getting details that we have asked. Would highly recommend
Thanks Shannon for all the help

12 August 2026
Unprompted review
Rated 5 out of 5 stars

Process kept as straightforward as possible

From viewing to finally moving I was kept informed of progress and of what I needed to do next. Having not moved in 30 years things are very different nowadays but the process was relatively straightforward. Shannon Wilton at Charters in Romsey was very helpful and on hand to answer my questions as they arose.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

If I could rate 10 stars

If I could rate 10 stars, I would! Isabella has been brilliant in helping us secure our next property. She is so friendly, professional, and kept us updated every step of the way. Highly recommend Charters and especially Isabella

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service!

Molly at the Southampton branch was fantastic. Great communication, professional and gave me the fastest and most stress free experience i have ever had with any estate agency. 10/10 would reccomend and make sure to ask for Molly by name at the Southampton branch!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Jorgia Tye from Charters Chandlers Ford…

This is about Jorgia Tye who has been actively trying to find my next perfect home. My own house is not for sale with Jorgia, but I registered with Charters to ensure I was seeing all potential properties on the market. Jorgia is relentless in understanding what I want, what I don't want and is very enthusiastic yet authentic in her style and approach. She would not show me properties unless she really felt they had enough positives, yet encouraged me to open my eyes to opportunities. She really takes the time to understand your needs with a fine mix of personal & professional touch.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from all the Fareham office…

Excellent service from all the Fareham team throughout our purchase journey. Special thanks go to Jo Goddard for keeping things progressing when the going got tough, and to Emma lee and Stacey Walters in the office for their prompt attention to any queries. Thank you.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Louise Balshaw has been a pleasure to…

Louise Balshaw has been a pleasure to work with whilst I’ve rented my property out with Charters. Louise has been extremely supportive, efficient and quick to respond whenever I have asked for assistance. I would highly recommend Charters to anyone looking to sell or let a property.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

All good so far ...

So we have just started our process of buying a house through Charters and all is going very well, especially thanks to Harry West ... cheers Harry! I hope the rest of the process and your other colleagues as we progress to eventual completion are up to your standard.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Very helfpul

Nikola was incredibly helpful, proactive and responsive. Knowledgable about the property and incredibly friendly. Would recommend to anybody looking to rent in the area.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Lily has been exceptional throughout…

Lily has been exceptional throughout our search for a new home in Southampton. She has been incredibly helpful in securing our new property and guiding us through the reference checks. Although a recent change to my bank details caused some complications with the referencing company, requiring numerous phone calls, Lily handled the situation with utmost patience and professionalism. She consistently supported my wife and me until everything was resolved. I highly recommend Lily at Charters Park Gate for any rental needs.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Responsive staff

We had a couple of initial issues with IT but the Charters local team were very responsive to our feedback and provided solutions that got our property on the market. A good service with helpful staff.

18 August 2026
Unprompted review

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