Cook Taylor Woodhouse Solicitors LTD Reviews 2,063

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and clear communication, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and responsive approach. Reviewers are particularly impressed with the quick response times and the smooth handling of their cases, often noting that they felt supported and well-informed throughout the process. However, some people were dissatisfied with the communication, mentioning slow responses, unanswered messages, and the need to constantly chase for updates. A few other people also felt that the process was prolonged and stressful, with some instances of difficulty reaching staff by phone.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the professionalism,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the clear, direct, and professional... See more

Response time

People report positive experiences with response times. Many customers praise the quick and clear... See more

Customer communications

Clients share ambiguous opinions on contact. Many reviewers praise the outstanding communication,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really impressed with the service. Would highly recommend. Communication was prompt. Our key person, Katie, was impeccable. Professional, knowledgeable, clear communication and diligent in her work. T... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Amreet at Cook Taylor Woodhouse highly enough. Amreet saw us through both our house sale and purchase with professionalism, patience, and clear communication. The process was p... See more

Company replied

Rated 5 out of 5 stars

This was the BEST legal service experience ever for me. The communication was so timely and easy and everything was dealt with with sincerity. Paaris Khan is Brilliant, he handled my case with... See more

Company replied

Rated 5 out of 5 stars

CTW Dartford handled our house sale. The sale was long and pain staking at times but our solicitors Amanique Ghag and Jessica Howard were amazing. We were kept fully informed and they responded to cal... See more

Company replied


Company details

  1. Conveyancer

Information provided by various external sources

Cook Taylor Woodhouse - leading solicitors in London and Kent. We are one of the most successful independently owned firms of solicitors in south east London


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

We had Abby for our sale of and purchase of our properties and were thoroughly pleased with the service she provided. She was very responsive and available at all times to answer our questions. She chased multiple times when there were delays with other parties and took the stress off of us! We would use these solicitors again and will be recommending to our friends and family.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

To say this was a stressful move is…

To say this was a stressful move is mild! 8 months! CTW have been amazing every step of the way & I can’t thank you enough.
Rosie, thank you just doesn’t seem enough, you were kind, professional & compassionate at every point.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service and we…

Absolutely brilliant service and we have recommended Cook Taylor Woodhouse to friends and family as a result. Laura Convey handled both the sale of our previous home and the purchase of our new property. Laura is a brilliant conveyancer! She is incredibly efficient, responded to any queries very quickly, provided really helpful advice and guidance throughout and is extremely approachable. Ours was a slightly more complicated process and we had to exchange contracts and complete on the same day. Laura kept us regularly updated throughout the day which certainly helped to keep our stress levels in order, particularly when our buyers funds hadn’t materialised until mid afternoon! In made such a difference knowing that we had a truly professional and competent person acting on our behalf. We cannot recommend this firm enough and Laura in particular.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Hannah was excellent throughout

Hannah was excellent throughout. The sale was frustrated by the other party's solicitor but Hannah ensured that despite this the sale and purchases continued to progress.

Recommended.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I would highly recommend Cook Taylor Woodhouse and their team. Abby Smith, our solicitor, was extremely professional, efficient and helpful. Abby made sure that everything ran smoothly especially as I had the difficult task of selling my Mum’s property acting as her power of attorney. Thank you again Abby.

24 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Happy to see that Abby is providing excellent service for her clients as always.
Thanks, CTW

Rated 4 out of 5 stars

Retirement flat - old man stressed

My wife and I bought a retirement flat and although it should have gone through fairly rapidly it was in fact a bit slower than expected - this was a stressful situation and gave me in particular a lot of stress (with other non-related problems added on top) so Lisa White had to deal with me and the problems caused in the process. Considering this she was very patient and kind. She explained everything that was happening and why there was delays and I know she accepted a few things we suggested that might speed it along too. When I finally spoke to Lisa on the phone she was lovely and nice to talk to - so do not get fooled by solicitors 'businesslike e-mails' they have to send.

I cannot thank her enough and her patience and tolerance is a credit to Cook Taylor Woodhouse and her profession in general.

For the record I'm normally very patient and even if I say so myself a pleasant enough chap!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Kim morris has represented me twice when selling and once on a purchase, all transactions have had their own complications or frustrations. I have total trust and faith in Kim, tied with the fact she will always keep me updated, the process was made a lot less stressful. I can’t recommend Kim enough!

10 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Happy to see that Kim is continuing to be amazing for her clients.
Thanks, CTW

Rated 5 out of 5 stars

The best service you will get

The best service you will get! Kept us informed throughout the whole process, the best conveyancer we have used to date. Highly recommend and will be using them again.

17 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Excellent to see that our team at CTW is continuing to provide great service to all clients.
Thanks, CTW

Rated 5 out of 5 stars

Excellent service end to end.

Excellent service end to end.

24 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Amaaing to see that our team here at CTW is continuing to be excellent for all clients.
Thanks, CTW

Rated 5 out of 5 stars

Working with someone who actually cares…

Working with someone who actually cares and understands urgency

2 March 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Great to see that our team here at CTW is continuing to excellent for our clients.
Thanks, CTW

Rated 5 out of 5 stars

Sale of mums house led by Chloe Waller

Chloe Waller dealt with the sale of my mother’s house. Chloe was very friendly and approachable, her efficiency made things very easy for me. She explained every step of the way and followed it up with an email (there are so many documents to complete) if needed.
Exchange and completion came very quickly and Chloe made sure it happened.
If I need the services of a solicitor again I will get in touch.
Thank you Chloe.

23 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Happy to see that Chloe is being excellent for her clients as usual.
Thanks, CTW

Rated 5 out of 5 stars

Had a lovely experience with Dhruvit…

Had a lovely experience with Dhruvit from Cook Taylor Woodhouse Solicitors. Very professional, proactive and ensured everything progressed smoothly and efficiently. Great communication throughout. Thank you to Dhruvit again for all your help, highly recommend.

22 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Great to see that Dhruvit is continuing to be excellent fo his clients.
Thanks, CTW

Rated 5 out of 5 stars

Recently completed House Purchase

I have been dealing with Hannah for almost a year now trying to get a complicated purchase over the line. Hannah has been diligent and professional in all her undertakings and has been supportive and responsive when we needed her the most. All in all I would highly recommend CTW solicitors and especially speak highly of Hannah and thank her personally for supporting us through to completion on this purchase.

21 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Happy to see that Hannah is continuing to provide great service for her clients.
Thanks, CTW

Rated 5 out of 5 stars

I cannot fault the help and support

I cannot fault the help and support from Amanique Ghag, from the beginning of the sale through to completion. It was Amanique who proactively spotted when documentation may need for details, actively enabling completion sooner than expected! She handled both my sale and ongoing purchase without fault. Thank you Amanique, Beth Robinson, and the wider CTW team.

17 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Excellent to see that Amanique and Beth are continuing to provide amazing service for their clients.
Thanks, CTW

Rated 5 out of 5 stars

Kirsty McMahon was very helpful with…

Kirsty McMahon was very helpful with our house purchase.
It all went through smoothly from start to finish

13 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Happy to see that Kirsty is providing great service for her clients as usual.
Thanks, CTW

Rated 5 out of 5 stars

Fully deserved.

Fully deserved.
Andrew and Harvey at Cook Taylor Woodhouse supported us through both the purchase of our new home and the sale of our previous property. Managing one transaction well is one thing, but handling both sides concurrently, under time pressure, and delivering a clean outcome is something else entirely.
What stood out immediately was their work ethic and consistency. Andrew is sending emails from as early as 5am, and at no point throughout the entire process was a message ignored or a call left unanswered. Every email was acknowledged, every point was managed, and every callback was honoured. That level of responsiveness is rare and made a significant difference in keeping momentum.
Both Andrew and Harvey demonstrated complete control of the process from start to finish. There were multiple moving parts including tight deadlines, buyer delays, lender coordination, and complex timing between sale and purchase. Despite this, they remained calm, structured, and always one step ahead.
Communication was clear, direct, and purposeful. They did not create noise or confusion. They provided solutions, kept all parties aligned, and ensured nothing drifted. Even when challenges arose, they handled them with precision and kept everything moving forward.
A key moment was navigating the mortgage redemption and early repayment charge position under time pressure, which required coordination with the lender. This was handled seamlessly and contributed to achieving a clean financial outcome. Great Job by Harvey.
In a process where it is easy for things to stall or become stressful, they brought clarity, control, and reliability throughout.
If you are looking for solicitors who are responsive, highly competent, and genuinely take ownership of the outcome, I would strongly recommend Andrew and Harvey.
An excellent experience across both purchase and sale.

10 April 2026
Unprompted review
Cook Taylor Woodhouse Solicitors LTD logo

Reply from Cook Taylor Woodhouse Solicitors LTD

Thank you for the review. Amazing to see that Andrew and Harvey are being excellent for their clients as always.
Thanks, CTW

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look