Charters Estate Agents Reviews 

Rosie is one of the best estate agents, when I had issues with my cooking hob for weeks she kept on calling to make sure it was fixed

Olly has managed our properties in Brighton for a number of years and I honestly couldn’t ask for a better letting agent.

Communication is always excellent, and I particularly appreciate having Olly as my one point of contact. He understands how I like to work, knows our properties and takes the time to work with me rather than simply managing things in the background.

Over the last year, following the death of my father, his support has been especially appreciated. There has been a great deal for me to deal with personally, and knowing that Olly is looking after the properties and keeping on top of everything has taken away a lot of additional worry.

Being a landlord now comes with an ever-growing number of rules, regulations and responsibilities. Olly has a very professional approach and makes sure we understand what is required and that our properties are where they need to be in terms of compliance.

He clearly enjoys what he does, knows the Brighton market extremely well and genuinely understands both his landlords and the properties he manages.

Thank you, Olly, for all your help, patience and support over the years — and particularly over this last one. It really has been appreciated.

Claire Peerless had made our move in so smooth sailing, she is informative, sincere and clearly knows what she is doing! We had a slight delay with our key, and whilst we were so okay with that…Claire went the extra mile and ensured us the whole time, being very accommodating and gave us frequent updates!
Claire is an amazing asset to your company!

Big thankyou to Peter Nobbs for sorting everything out seemlessly.

It is rare to receive a truly faultless service, but Charters thoroughly earned that distinction during what proved to be a lengthy and challenging flat sale.
From Alan in Sales, who kept us informed throughout and generated a steady stream of viewings and offers, to Stephen in Sales Progression, who skilfully navigated the many uncertainties on the road to completion, every member of the team demonstrated exceptional dedication and professionalism.
In particular, during the final weeks of the process, Stephen's patience, empathy and unwavering support were invaluable. His regular updates and reassuring approach helped ease what was often a stressful and unpredictable journey, and his communication surpassed that of our legal representatives.
Every member of the Charters team we dealt with was friendly, knowledgeable and responsive. Their collective effort made a difficult experience far more manageable, and we would like to thank everyone involved for helping us achieve a successful completion. Well done all!

Everybody in Southampton branch was really helpful! Especially Chloe, whom I met only through the telephone was always there to assist me when I tried contacting the office, and called me back numerous times to update me, so I can keep up with the process.

We can't. recommend Sienna Huddlestone more highly.

Great service from start to Finnish

Thank you again

Having been searching for a large rental property for sometime and been let down on a number of occasions via other estate agents, it has been a breath of fresh air dealing with Kristie Stone at Charters. She has worked quickly to help secure a property that was being advertised with other agents and kept in constant communication multiple times a day when needed to keep me fully updated and informed of progress. Highly Recommended

Chelsea has been a big help any issues I have had big or small she always helps even if it isn’t her department and I don’t realise she will always check with another department and let me know asap ,she’s the most helpful person I have spoke to from Charters and always re assures me if I am worried about anything ,it is good to know if I have any worries I can always email /speak to her ,Charters are lucky to have Chelsea

Ethan Watts is always very helpful whether it is by phone or email. Always very polite and it is never too much trouble for him to sort out.

I saw Simon Edser of Charters for an initial chat about selling my home - he was wonderful! Reassuring, calm and positive so I knew then that I would go with him, he sold Charters to me!
My brochure draft was put together by Danielle Stanbrook and again she was friendly, positive and knowledgeable. She took time to listen to my requests and the end brochure was marvelous.
This estate agency is made great by its wonderful staff!

Smooth experience, quick to react and update as per our requests, a pleasant team of people.

As a landlord living overseas, in a different time zone, customer service is important to me and Louise Balshaw has consistently dealt with my queries in a professional, competent and friendly manner.

Very smooth transition from enquiry to move in. The staff were courteous, friendly and professional and were eager to help me get the premise I wanted and ensured that there was enough time for me to sort documentation. Excellent service.

Rhian has been really lovely and helpful throughout us moving in, and is always very quick to respond and sort out any problems.

From the very first viewing Molly Stratton from Bishops Waltham branch has been excellent.
She took on board what we required and did her best to find us a suitable property. Her communication was excellent and she is always very polite, friendly and professional.
Although we didn’t proceed with a property she introduced us to we are most grateful to her for making house hunting a good all round experience

Niamh Clouston was fantastic throughout the entire process. She was always available to assist and consistently provided prompt and helpful responses to any queries. Her professionalism and efficiency made the experience particularly positive.

Overall, my experience with Charters Estate in Farnham was smooth and seamless, and I would highly recommend their services.

I have been extremely impressed by Parris Lish who has been the manager of my rental property in Brighton. She is professional, conscientious, efficient and responsive, deaing with even small issues promptly.
Parris also has a very courteous manner and has been a great point of contact. It is a relative rarity to encounter someone who does their job with such exactitude

Very quick at arranging viewings and relaying information. I went from looking for a place to rent to moving in in just over a week.

Can't fault the staff at the estate agent office, but my son was very much encouraged to use charters recommended solicitors, when buying his first hone. Charters get a £150 kick back for this. They said this would greatly speed the transaction up as the vendor was using the same recommended solicitors. He felt a little under pressure so went with the solicitor.... Still took 3 months even though no chain. I have never seen such a terrible service from a solicitor.. ignoring emails, wrong advice, saying stuff hadn't been delivered when it had been sat in reception.. misinformation, charging for stuff that they didn't do...staff going away on holiday and the covering staff saying the opposite of what he had been told. If charters recommend a solicitor check their conveyancing reviews on trust pilot very carefully before you decide to use their recommendation. If you do go ahead and use them make sure you keep copies of all emails and send everything recorded delivery. Feels sorry for the Estate Agent as I think they were under pressure to sell this solicitor... But very poor