Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.
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See what reviewers are saying
Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more
Company replied
what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more
Company replied
Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more
Company replied
Company details
Written by the company
Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.
Contact info
United Kingdom
- www.caterer.com
4.7
Excellent
192 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
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Great client engagement
Great client engagement with personalisation, making it clear that our needs are understood. All communication is customised, with a clear understanding of our key focus.
Responses are consistently speedy, pleasant & efficient.
This relationship feels like a strong partnership, meaningful & tailored to our needs.
29 May 2024
Unprompted review
Reply from Caterer
Hi Suzanne,
Thank you for your excellent feedback! We're thrilled to hear that you appreciate our personalised approach and that we have clearly understood your needs. It's great to know that our customised communication and focus align with your key priorities.
We are pleased to hear that our responses have been consistently speedy, pleasant, and efficient. Your satisfaction is our top priority, and we're glad that our relationship feels like a strong, meaningful partnership tailored to your needs.
If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you.
Kind regards,
Mohammad
Effective Client Management
Working with Caterer for over 8 years now, it’s clear the team at Caterer understand the importance of effective client management. They ensure we receive regular updates, data insights, ideas on where we can improve our adverts, regular training and system improvements.
Our Customer Success Manager and Account Manager are easy to access, with quick response over phone or email, having never encountered any delays or frustration when seeking help.
Their commitment to client satisfaction, regular updates, and accessibility makes them a top choice for us.
28 May 2024
Unprompted review
Reply from Caterer
Hi Danielle,
Thank you for your wonderful feedback! We're delighted to hear that your experience with Caterer over the past eight years has been so positive. Understanding the importance of effective client management is something we take pride in, and it's gratifying to know that our efforts are appreciated.
We are pleased to hear that you value the regular updates, data insights, improvement ideas for your adverts, training, and system enhancements we provide. Our goal is to ensure you have the best possible experience with our platform.
It's also great to hear that our Customer Success Manager and Account Manager have been easily accessible and responsive, ensuring that you never encounter delays or frustration when seeking help. Your satisfaction is our top priority, and we are committed to maintaining this level of service.
Thank you for choosing us and for your continued trust in our team. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're always here to support you.
Kind regards,
Mohammad
Fantastic customer service for a great recruiting tool
Fantastic customer service from Neat who is offers invaluable advice on everything Caterer has to offer to recruiters. Neat is personable and very engaging and makes you feel like a valued customer. Thank you!
23 May 2024
Unprompted review
Reply from Caterer
Hi Clare,
Thank you for your fantastic feedback! We're thrilled to hear that Neat has provided you with invaluable advice and exceptional customer service. It's great to know that Neat's personable and engaging approach has made you feel like a valued customer.
Your satisfaction is our priority, and we appreciate your kind words. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Mohammad
Caterer review
I've been working with the Caterer for over 2 years now and always find the service I receive helpful & friendly. Good quality of candidates coming through on the roles we advertise on here as as well.
24 May 2024
Unprompted review
Reply from Caterer
Hi Danielle,
Thank you for your feedback! We're delighted to hear that you've had a positive experience working with Caterer for over two years. It's great to know that you find our service helpful and friendly, and that you're receiving good quality candidates for the roles you advertise.
Your satisfaction is important to us, and we're glad to have been able to support your recruitment needs effectively. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help!
Kind regards,
Mohammad
Pressure Sales Tactics for a Poor Service. Use Indeed!
Dealing with caterer as a small business is absolutely infuriating. You get pressured into buying job credits to save on individual job post costs. Then when you post the job the quality of applicants is awful and ultimately not worth the money. Then you're told the credits expire after a year. We are lucky to have a high staff retention so didn't need to post. Additionally we found indeed which is free (although you can pay a small fee to boost your post) and not only are the quality of applications much much higher but the system is much more user friendly and has a handy chat feature that puts you in direct contact with the candidates. We have hired some lovely people through indeed. Catere are currently sitting on a few hundred ££ of ours and won't refund it. Be warned: trying to post an ad here they make you phone up so they can bully you into buying more credits than you need. Probably OK if youre a huge chain but as a small independent it's just too expensive, lacks both candidates has a terrible user interface.
21 May 2024
Unprompted review
Reply from Caterer
Hi,
Thank you for taking the time to share your experience with Caterer.
We're genuinely sorry to hear that our services did not meet your expectations and that you've encountered several issues while using our platform.
At Caterer, we strive to provide a valuable service for all businesses, regardless of their size, and it is disappointing to learn that you found our job credits and applicant quality unsatisfactory.
Your feedback regarding the pressure to buy job credits and the quality of applicants concerning, and we will certainly look into this to improve our offerings and processes.
Regarding the expiration of credits, we aim to be as transparent as possible about our policies, but we recognise that this can be an issue for businesses with high staff retention.
Your feedback will help us review and potentially improve our policies to better serve small businesses like yours.
Thanks,
Helen
Great training with Kamil & Brad
Great training with Kamil & Brad, looking forward to seeing how we get on
15 May 2024
Unprompted review
Reply from Caterer
Hi Alastair,
We really appreciate you taking the time to leave us a review. We're glad you found our webinars informative and we hope you gained some insight on all the wonderful features we offer. Hopefully we'll see you again for future sessions.
Kind Regards,
Hamid.
Top service.
I have been using Caterer.com for most of my recruitment needs in several capacities for the best part of 10 years. The results have been good (even in difficult times) and consistent, with approachable account managers always at the other end of a phone and happy to help (Cheers Jay & Will).
Some great extra perks too. Regular reviews to see how I do versus the competition, advice on ad writing, updates on what goes on in the industry etc.
Would definitely recommend.
10 May 2024
Unprompted review
Reply from Caterer
Hi Rob,
Thank you for taking the time to provide us with such wonderful feedback. We truly appreciate your kind words and are delighted to hear that you had a positive experience with Jay and Will.
If there's anything else we can do to help please reach out
Kind regards,
Kerry
Many Thanks Kamil
It was great to e-meet Kamil, very pleasant speaker and clearly conveyed advise and recommendations to help us attract candidates better online. Till next time Kamil! thanks!
8 May 2024
Unprompted review
Reply from Caterer
Hi Sunshine,
Thank you for leaving this feedback for Kamil, The training team are always on hand to help where needed.
Please get in touch for any support.
Kind regards,
Cathy
Fantastic!
We have been using Caterer for a few years now and it has been brilliant! We work really closely with Jay and Jess and nothing is ever too much. They have really supported us in using the platform and finding quality candidates for the business.
I would highly recommend Caterer!
8 May 2024
Unprompted review
Reply from Caterer
Hi Yara,
What lovely feedback for Jay and Jess, thank you for this!
If you need anything further please do get in touch with the team.
Kind regards,
Cathy
Great Partnership!
We have worked with Caterer for 5 years now and they have proved to be pivotal in our recruitment success. Our Account Director Jay Holland has been fantastic in tailoring our needs to their products and is always on call to help us with any urgent needs. I could not be happier with the partnership we have.
7 May 2024
Unprompted review
Reply from Caterer
Hi Mitch,
Thank you so much for leaving this wonderful review for Jay
If you need anything further please do reach out to the team.
Kind regards,
Kerry
Paul Skittrall was so professional
Paul Skittrall was so professional over the telephone and helped me with my query.
3 May 2024
Unprompted review
Reply from Caterer
Hi Rebecca,
Thank you for leaving this feedback for Paul, great to see he was able to assist you with your query.
If you need anything further please do reach out to the team.
Kind regards,
Cathy
Sophie was really patient and helpful…
Sophie was really patient and helpful through out the process. She was extremely patient and resolved it quickly as well
24 April 2024
Unprompted review
Reply from Caterer
Hi Shabana,
Thanks for leaving this feedback for Sophie's support today.
Really great to hear it was resolved so quickly,
Please do get in touch if you need anything else.
Kind regards,
Cathy
Was a great session run by Catherine
Was a great session run by Catherine. Was great to get more insight into Caterer and how to search more effectively.
24 April 2024
Unprompted review
Reply from Caterer
Hi Anthony
Thank you for taking the time to leave us some feedback on how you found the training with Caterer
If you have any future training needs, please email customertraining@totaljobsgroup.com
Kind regards,
Cathy
Really informative
Really informative, clear and helpful! Will definitely be using the tips going forward
23 April 2024
Unprompted review
Reply from Caterer
Hi Cameron,
Thank you for getting in touch with your feedback.
Please do get in touch with the team if you need anything further.
Kind regards,
Cathy
The human touch
As is so often the case these days, it is a joy to speak to a real expert in customer service. There is a fair share of automation at our fingertips these days, and for me it is always a pleasure to actually speak with someone professional, capable, experienced and of course patient. Della is exactly that. She was excellent and underlines the importance of what business thrives on. The human touch. Thank you Della
17 April 2024
Unprompted review
Reply from Caterer
Hi Patrick,
Thank you so much for leaving this fantastic review for Della.
Great to hear this feedback for the support received.
Please get in touch if you need anything further.
Kind regards,
Kerry
My personal experience with this…
My personal experience with this website is not very good, I personally used to apply for some chef jobs, I did it in the past and recently, they home some good opportunities, but u never get a reply from them.
10 April 2024
Unprompted review
Reply from Caterer
Hi Maxim,
I'm sorry to hear you feel this way,
We do encourage recruiters to provide feedback where possible, as we know how helpful it can be for jobseekers. We always advise jobseekers to seek feedback directly from an employer as we understand that communicating with recruiters is important for people as they look for a job.
The employer's contact details should be on the job posting, however if they have chosen not to list this, we’re unfortunately unable to provide you with this information.
If you need more information or any additional support please do get in touch with the customer service team.
Kind regards,
Cathy
Thank you!
Thank you!
Great communications and fast/immediate responses. Perfect for recruiters targeting a specific industry.
10 April 2024
Unprompted review
Reply from Caterer
Thank you for leaving this review for the continued support you have been receiving from Caterer.
Really appreciate the feedback.
Kind regards,
Cathy
Neat Hyde helped me to solve my query…
Neat Hyde helped me to solve my query very fast and in a very efficient way.
5 April 2024
Unprompted review
Reply from Caterer
Hi Vanessa,
Thanks for taking the time to leave this review for Neat, great to see the speedy support received.
please get in touch if you need anything else.
Kind regards,
Kerry
Helpful-Helen
Helen was extremely thorough and patient helping me through the process of completing an Ad. She also pointed out that I had actually paid for additional products that I was unaware of ! (Template). I would have no hesitation in using this service again !
5 April 2024
Unprompted review
Reply from Caterer
Hi Mike,
Thanks so much for leaving this review for Helen, this is great to see the support received.
If you need anything further please do get in touch.
Kind regards,
Cathy
Great Support!
Lauren working as a Customer Success Executive was really helpful and made us improve our Caterer account through online meetings and email exchange.
3 April 2024
Unprompted review
Reply from Caterer
Hi Cassandra,
Thank you so much for leaving this review for Lauren.
Great to hear this feedback for the support received.
Please get in touch if you need anything further.
Kind regards,
Kerry
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