Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.
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Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more
Company replied
what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more
Company replied
Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more
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Company details
Written by the company
Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.
Contact info
United Kingdom
- www.caterer.com
4.7
Excellent
192 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Great, quick customer service!
Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.
29 June 2026
Unprompted review
Excellent Customer Service and Support
Excellent Customer Service and Support.
Jodie was extremely helpful dealing with an online issue, nothing was too much trouble, actually listerning and addressed the problem. A pleasure to deal with, excellent customer service and knowledge. Thank you
18 June 2026
Unprompted review
Amazing customer service from both…
Amazing customer service from both Darren and Jodie, super helpful and friendly!
5 June 2026
Unprompted review
Very efficient!
26 May 2026
Unprompted review
Quick efficient service
20 May 2026
Unprompted review
Amazing customer service
Amazing customer service, had an issue and they called ,gave a solution and followed up...100% RECOMMENDED
18 May 2026
Unprompted review
Great customer service
Very quick, helpful and friendly customer service when I had made an error in setting up my account. Very helpful guidance on how to list a new job
24 April 2026
Unprompted review
Paul has been brilliant this morning…
Paul has been brilliant this morning assisting us into retrieve our deatails!
22 April 2026
Unprompted review
Reply from Caterer
Hi Giulia,
Thank you for your feedback. We're delighted to hear that Paul was brilliant in assisting you to retrieve your details this morning. We'll be sure to pass on your kind words to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Shout out to Jas at Caterer for the…
Shout out to Jas at Caterer for the consistently amazing support! Every time I’ve had a query, Jas responds super quickly and is always incredibly helpful. It really makes a difference—thank you for the excellent service!
9 April 2026
Unprompted review
Reply from Caterer
Hi Cheryl,
Thank you for your wonderful feedback and shout out! We're thrilled to hear that Jas at Caterer provides consistently amazing support, responds super quickly, and is always incredibly helpful. We'll be sure to pass on your appreciation to her—she'll be delighted to know she's making such a positive difference.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Caterer - my business parter
As I operate as a standalone HR function, it’s essential for me to work with trusted partners who help me work smarter. When it comes to recruiting within Hospitality and Retail, Caterer is always my first choice. Whenever I need support, the customer service team responds quickly and efficiently.
Having knowledgeable experts on your side not only ensures best practice guidance, but also provides reassurance that support is available whenever needed. That makes a real difference when managing recruitment independently.
In particular, I truly appreciate the support from Anita Hyde and Louise Hithra, who are always proactive and ready to step in when required. Thank you!
24 February 2026
Unprompted review
Reply from Caterer
Hi Sephora,
Thank you for your wonderful feedback. We're thrilled to hear that Caterer is your first choice for Hospitality and Retail recruitment and that we help you work smarter as a standalone HR function.
It's fantastic to know that our customer service team responds quickly and efficiently, and that having knowledgeable experts provides you with the best practice guidance and reassurance you need. We'll be sure to pass on your special thanks to Anita Hyde and Louise Hithra for their proactive support.
We truly value our partnership with you and look forward to continuing to support your recruitment needs.
Kind regards,
Mohammad
Great Customer Service.
28 January 2026
Unprompted review
Reply from Caterer
Hi Michelle,
Thank you for your feedback. We're delighted to hear you received great customer service.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Excellent
Excellent, please acknowledge the service from Della Randall.
She was genuinely excellent, thank you so much everyone!
22 December 2025
Unprompted review
Absolutely amazing service, really helpful, informative and so approachable.
Absolutely amazing service, right from the very start. I encountered some issues but the team were so helpful, especially Ali.
17 November 2025
Unprompted review
Reply from Caterer
Hi Carl,
Thank you for your feedback! We’re thrilled to hear you had an amazing experience from the start and that our team, especially Ali, could assist you with any issues along the way. We truly appreciate you sharing your experience.
Kind regards,
Mohammad
Della was great at helping me through…
Della was great at helping me through the issue quickly
12 November 2025
Unprompted review
Reply from Caterer
Hi Anne,
Thank you for your feedback! We’re delighted to hear that Della was able to help you resolve the issue quickly. We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Sofia been very helpful
Sofia been very helpful. Thank you once again.
10 November 2025
Unprompted review
Reply from Caterer
Hi Ruta,
Thank you for your lovely feedback! I’m really pleased to hear that Sofia was able to help — I’ll be sure to pass your kind words on to her.
Kind regards,
Mohammad
Excellent and helpful
27 October 2025
Unprompted review
Reply from Caterer
Hi Joanne,
Thank you for your kind feedback! I’m really glad to hear that you found the support excellent and helpful.
Kind regards,
Mohammad
Fantastic service
Fantastic service, help and advice by Adam and his team! Thank you!
9 October 2025
Unprompted review
Reply from Caterer
Hi Kay,
Thank you for your wonderful feedback! We’re thrilled to hear that Adam and his team provided fantastic service, help, and advice. We’ll be sure to pass your kind words on—they’ll be delighted to hear how much you appreciated their support.
Kind regards,
Mohammad
Customer service was very friendly and…
Customer service was very friendly and helpful.
I have only just put an ad on to the site, so I cant comment on candidates/response yet.
30 September 2025
Unprompted review
Reply from Caterer
Hi,
Thank you for your feedback! We’re delighted to hear you found our customer service friendly and helpful. We look forward to supporting you as you receive applications and hope your experience with candidates is just as positive.
Kind regards,
Mohammad
Shady Practices and No Support Access
I’ve been trying for over a month to switch off the following options on Caterer:
*Let recruiters find you on Caterer
*Allow recruiters to see your application history
Each time I try, I get the same message: “Something went wrong – try again later.”
First, these settings are turned on by default, which feels intrusive and unfair.
Second, this option being switched on by default only works one way, it benefits recruiters, not applicants, and feels more like a tool to drive site traffic than to genuinely support job seekers.
Third, there is no clear way to contact support about this issue, which makes it very frustrating.
Fourth. what happens if my current employer sees that I’m applying elsewhere?
This creates unnecessary risk for candidates.
Overall, the lack of control and transparency makes the platform feel untrustworthy.
20 September 2025
Unprompted review
Reply from Caterer
Hi Dano,
Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced with your account settings and the difficulties in reaching support.
We want to clarify that your privacy and control over your information are very important to us. Settings such as “Let recruiters find you” and “Allow recruiters to see your application history” are designed to be fully adjustable, and it is never our intention for these to feel intrusive. We understand that the default settings and technical issues you’ve encountered have caused inconvenience, and we are actively investigating the error message you’ve reported.
To help us resolve this as quickly as possible, please reach out to us directly so we can review your account and ensure your preferences are correctly applied. We’re committed to making the platform transparent and secure, and we appreciate your patience while we address this.
Kind regards,
Mohammad
Reply from Caterer
Hi Rey,
Thank you for your wonderful feedback! We’re delighted to hear that Sophia was so helpful — 10/10 is high praise, and we’ll be sure to share your comments with her.
Kind regards,
Mohammad
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