I had a very good experience with Cartridge People. I ordered Canon ink cartridges for my photo printer and I’m very happy with the service. The price was very reasonable, the order was dispatche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service from Wiktoria. The couriers were at fault and left me an empty parcel. Got no where with the courier company. Emailed Cartridge people. Received an almost instant reply with new... See more
Company replied
I recently purchased some printer cartriges for 2 printers that came my way via friends. The price and turn around was superb. I had problems with one printer ( that was down to me not doing enough... See more
Company replied
Cartridge People saved me money on the HP printer cartridges. I had an issue with the installation but when I called for help Sam sorted it out immediately - no wait on the phone - just helpful, polit... See more
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Company details
- Toner Cartridge Supplier
- Business to Business Service
- Office Supplies Store
- Office Equipment Supplier
- Printer and Scanner Store
Written by the company
Printer Cartridges from the UK's leading online retailer of Printer Cartridges - Cartridge People, Range including Toner Cartridges, Ink Cartridges, Printer Cartridges and Printer Supplies. We offer printer cartridges from top brands such as Brother, Canon, Epson and HP. Printer Cartridges can be very expensive so with Cartridge People you can be rest assured we will offer you very competitive prices all year round. All Printer Cartridges are available online, today from www.cartridgepeople.com.
Contact info
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I had a very good experience with…
I had a very good experience with Cartridge People. I ordered Canon ink cartridges for my photo printer and I’m very happy with the service. The price was very reasonable, the order was dispatched quickly, and everything arrived safely.
I also really appreciated the little bags provided for returning empty cartridges. It’s a small but very practical and thoughtful touch.
Everything was smooth and straightforward, and I would definitely recommend Cartridge People. I’ll certainly be back with another order soon! 😊
Barbara
BMS Art Photography
20 July 2026
Unprompted review
Reply from Cartridge People
Thank you for your fantastic feedback!
We're really pleased to hear that everything went smoothly, from ordering through to delivery, and that you found great value in your Canon ink cartridges. It's especially nice to hear that our recycling bags were useful. We love providing little extras that make life easier for our customers.
Thanks again for your recommendation. We can't wait to welcome you back for your next order!
Best wishes,
The Cartridge People Team
Cartridge people's helpful phone call
Cartridge People made a very helpful phone call, which then enabled me for claim a refund for a faulty cartridge; advice was also given on checking my printer
24 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review.
We're delighted to hear that our team was able to help you resolve the issue with your faulty cartridge. It's great to know that the phone call was helpful, that we could assist with your refund claim, and that the advice provided helped you check your printer too.
Customer support is at the heart of what we do, so we're pleased that you had a positive experience with us.
If you need any further assistance, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
The Cartridge People Team
Top marks!
I needed to cancel my order and Aden couldn't have been more helpful. He managed to cancel the order and sort out the refund with no dramas whatsoever. Excellent service! Thanks Aden!
24 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review, and for giving Aden top marks!
We're delighted to hear that Aden was able to help you cancel your order and arrange your refund quickly and hassle-free. It’s especially lovely to read your comments:
We'll make sure your kind words are passed on to Aden. Feedback like this means a great deal to our team and is a wonderful recognition of the excellent service we strive to provide every day.
Thank you for taking the time to share your experience, and we hope to be of assistance again in the future.
Kind regards,
The Cartridge People Team
I’ve used Cartridge company before
I’ve used Cartridge company before
Because it’s a good price and last longer than other brands
And the last time the delivery was very quick and I will be happy to use them again
24 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to write us a review.
Positive reviews like yours are always appreciated and give us the motivation to keep doing our very best for our customers.
We're delighted to hear that you've chosen Cartridge People before because of our competitive prices and the quality of our products. It's especially pleasing to know that you find our cartridges last longer than other brands and that your most recent order was delivered so quickly.
Thank you for your kind comments and for your continued loyalty. We look forward to helping you again in the future and are delighted to hear you'll be happy to shop with us again.
Kind regards,
The Cartridge People Team
Good service
Good service, prompt delivery and lives up to there 100% guarantee with proffessional advice and problem solving Thank you
21 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to leave us a review.
We're delighted to hear that you were able to take advantage of our 100% guarantee. It's there for a reason. While we always strive to provide the highest quality products, we understand that occasionally things can go wrong, and when they do, we're determined to put things right as quickly and smoothly as possible.
With over 25 years of experience, we take great pride in the service we provide and remain committed to going the extra mile for our customers whenever support is needed.
Thank you for your valued custom and for giving us the opportunity to resolve the issue for you.
Kind regards,
The Cartridge People Team
Friendly, knowledgeable and helpful service throughout.
I had an issue with a new cartridge not being 'visible' to my Brother printer. The two representatives from cartridge people I spoke to were both very helpful and advised possible solutions , when they didn't resolve the issue, I was immediately sent a replacement cartridge. Friendly, knowledgeable and helpful service throughout. Excellent
21 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to write a review.
We're sorry to hear that you experienced a problem with one of the products in your order. However, we're delighted to hear that the two members of our team were able to help by providing troubleshooting advice and possible solutions.
It's great to know that when those steps didn't resolve the issue, a replacement cartridge was sent to you straight away and that you found our service friendly, knowledgeable and helpful throughout.
Thank you for your kind comments. Feedback like this means a great deal to the team, and we're always here if you need any further assistance.
Kind regards,
The Cartridge People Team
An excellent service, staff are always very helpful
Caroline helped me sort out a problem with my printer / printer ink and I was very grateful for the help. I always find the staff helpful and go that extra mile. A great company to do business with.
20 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to share your feedback.
We're delighted to hear that Caroline was able to help you resolve the issue with your printer and printer ink. Our team always strives to go the extra mile for our customers, so it's wonderful to know that her support made a positive difference.
It's also lovely to hear that you enjoy doing business with us. Comments like yours mean a great deal to the team.
If you ever need any further assistance, please don't hesitate to give Caroline, or any member of the team, a call. We'll be happy to help.
Kindest regards,
The Cartridge People Team
Excellent service
Lindsay replied to my email within the hour.
Glad to see a company that lives up to its environmental promise.
5 toner cartridges returned for recycling the next day, at no cost to me.
21 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review.
We're delighted to hear that you found our response prompt and that Lindsay was able to assist you.
We take environmental issues seriously and are committed to reducing our environmental impact wherever possible. Continually improving our environmental performance is an important part of our business strategy and day-to-day operations, and we regularly review our processes to ensure we're doing all we can to minimise our impact.
Thank you for taking the time to share your feedback, and if there's anything else we can help with, please don't hesitate to get in touch.
KImdest Regards
The CartridgePeople Team
wonderful and so helpful
wonderful and so helpful. Thank you so much for sorting my issue with a faulty cartridge so quickly.
Amazing that you were so quick.
15 August 2026
Unprompted review
Reply from Cartridge People
Good afternoon
Thank you for taking the time to write a review
I am very happy to hear that you found us helpful and wonderful.
We look forward to dealing with you again.
Kindest regards,
Caroline
Cartridge People.
Reply from Cartridge People
Good afternoon
Thank you for taking the time to write a review
I am very happy to hear that you found George helpful. I will pass this onto him
Kindest regards,
Caroline
Cartridge People.
Great customer service from Wiktoria
Great customer service from Wiktoria. The couriers were at fault and left me an empty parcel. Got no where with the courier company. Emailed Cartridge people. Received an almost instant reply with new cartridges being sent by return post.
20 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review.
I have passed this to Wiktoria who you dealt with.
Kind Regards,
Sarah
Hannah was so helpful
Hannah was so helpful, i'd definitely recommend cartridge people, excellent customer care and high quality products
20 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your lovely review.
I have passed your kind words to Hannah.
Kind regards,
Sarah
Order process simple
Order process simple. Package arrived quickly but had been tampered with and ink removed.
Contacted Customer services and the problem was resolved within minutes and new ink sent out.
Thanks to Sam for sorting everything out.
15 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review. I have passed the review to Sam.
Kind Regards,
Sarah
great service
don't normally do reviews but the service i received resolving printer issues deserves one thank you
18 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the tim to write a review. It is lovely to read, especially as you don't usually leave them.
Kind Regards,
Sarah
Quick delivery and good communication
Delivery was quick. Purchased a multi pack. Had a problem with my printer printing after putting the cartridges in place. However George and Phil were quick to response to my email with how to get my printer working. Would recommend.
19 August 2026
Unprompted review
Reply from Cartridge People
Thank you for you kind words, I have passed your review to George and Phil.
Kind Regards,
Sarah
cartridge people
thanks to lindsay and george for helping and sorting my dymo printer issue.
19 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to leave a review.
I will pass this to George and Lindsay.
We look forward to dealing with you again soon.
Kindest regards,
Sarah
Cartridge People.
Cartridge People saved me money on the…
Cartridge People saved me money on the HP printer cartridges. I had an issue with the installation but when I called for help Sam sorted it out immediately - no wait on the phone - just helpful, polite advice. Will be switching to their own brand from now on.
19 August 2026
Unprompted review
Reply from Cartridge People
Good afternoon,
Thank you for taking the time to leave a review.
I will pass this to Sam.
We look forward to dealing with you again soon.
Kindest regards,
Caroline.
Cartridge People.
DO not use this company
I purchased genuine HP cartridges from this company, only to receive a call within 24 hours trying to persuade me to switch to their own-brand cartridges. I was very reluctant, but was given assurances that they would work just like the genuine HP cartridges.
Unfortunately, that was not my experience at all. When the own-brand cartridges arrived and were installed, the printer immediately showed an error, sprayed ink everywhere, and the ink levels showed as empty.
When I contacted the company to complain, they then backtracked and claimed that they had never advised that the cartridges would work just like the HP ones. That is completely at odds with what I was told during the sales call.
Quite simply, why would I want to purchase cartridges that my printer cannot even correctly recognise or report the ink levels for?
I am still pursuing the company to arrange for an engineer to inspect the printer and establish whether any long-term damage has been caused.
Based on my experience, I would strongly recommend avoiding this company and sticking with genuine HP cartridges rather than taking the risk with their own-brand alternatives.
14 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review.
I can see you are dealing with this with the manager.
These toners sometimes don't show the toner levels but should work as normal as advised on the website.
We are still awaiting confirmation that you are up and printing as normal with the original toners which were sent in replacement of the own brand toners.
We would, however, like to clarify that compatible toners are designed to work with supported printers and would not cause physical damage to the machine. While some printers may display warnings or may not report ink levels in exactly the same way as genuine manufacturer cartridges, these issues do not indicate damage to the printer itself.
Based on the information available to us, there is no evidence that our cartridges have damaged your printer.
We value all customer feedback and remain happy to discuss your concerns directly in an effort to reach a satisfactory resolution.
Kind Regards,
Sarah
Constant, Immediate Spam Calls
I have just placed an order a few hours ago, i ticked the no sales communication. im currently at 4 missed calls, 2 texts and an email, at first looking like theres a problem, but then you can see its to try and get you to buy refilled cartridges, which void printer warrenty, and as i found out leak and break printers. Blocked number. Never had this harassment with Printerland or Cartridge Save
18 August 2026
Unprompted review
Reply from Cartridge People
Good afternoon,
Thank you for your review and for providing additional information regarding your experience.
Having reviewed your complaint, I can see that you were contacted by both email and telephone regarding offers on our own-brand products, as this was your first order with us.
We do not have the capability to send text messages, so any notification you received may have been generated by your phone to advise of a missed call or voicemail.
I am sorry to hear that you have experienced issues with compatible products from other suppliers in the past. However, as we are unable to comment on the manufacturing standards of other companies products, I cannot address those concerns directly.
To ensure your preferences are respected, I have now suppressed your account from future promotional contact, and you will not receive any further communications regarding our offers.
Please accept my sincere apologies for any inconvenience caused.
Kind regards,
Emma
Excellent service
Delivery company made a mistake. Contacted cartridge people. Immediate response and further item sent out the same day for next day delivery. Excellent service.
18 August 2026
Unprompted review
Reply from Cartridge People
Good afternoon,
Thank you for taking the time to write a review.
I am very sorry to hear that you experienced an issue with the delivery.
But I am glad we resolved this for you.
If you need us again, you know where we are.
Kindest regards,
Caroline.
Cartridge People.
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