Carrefour France Reviews 

carrefour popcorn Salé almost set my house on fire today. I have bought them before I know well how to prepare them, but today I had this horrible incident. After 40 minutes my house is still consumed in smoke that is burning my eyes and hindering my breathing, I am safe outside with all my windows and doors open still waiting por the moment to pass. How could this happen I don’t understand, never again buy this product. It has a plastic protection that you have to remove, this is probably the case of leaving a small piece left (only explanation I find). Large risk of creating a very serious accident. Very abruptly I inhaled the toxicity and the heat of the smoke when I opened the microwave. I encourage you to avoid buying this product. Be especially careful with your children

Carrefour by Majid Al Futtaim is a fraudulent online food delivery platform service in UAE. I placed an order # 16120276402634 on 16th June for AED 155.36 and got billed twice on 21st June. I did not authorize any payment more than AED 155.36 when I placed the order on 16th June and on 21st June, they charged me twice. I called them @ 800-732-32 and they said it is a management issue and they would call me back (case # 1602674). The agent even had the audacity to tell me that I had ordered the same items twice on 16th June and hence justified the reason why the order was delivered twice and hence billed twice. Clearly their order processing platform is defunct. Absolutely no help. Had it not been for the Wuhan Virus I would not even have bothered with online retailers and Carrefour is the worst of the lot in UAE. Never again.

Worst online service. carrefour wafi branch cancelled my order because they found address is not in there range. note this happened after billing 02nd May 2020. I gave around 4 online complaints. since there was no response called CS on 24th May, representative confirmed refund. After that no response, called again on 01st June representative informed complaint transferred from delivery team to finance team so refund is in process. called again on 6th June - promised that refund is in process. no response again so called on 17th June information was refund will take 10-15 days from the day of complaint (official complaint 1st June) and she was counting starting from 1 and informed your complaint will be followed up on Saturday that is 20th of June, very professional. I have all the voice records of the conversation they are not serving the customer. even though they have records putting call on wait. till now I didn't get any complaint confirmation from carrefour through sms/mail/app.

The biggest liers ever. I scheduled delivery last night 9-10. Driver was late 1 hour!!!
I was calling them and they was lying that driver is for 2 minutes there, that he is stuck on signal light, that he is not answering etc.
The WORST EVER DELIVERY COMPANY

Not recommended.

Poor online shopping as they dont deliver the right items and no after sale services .unprofessional call center staff as they note down ur complaint but takes no action.

Again and again carrefour.ae online shop is a disaster website and avoid it as much as you can...very bad service. Very unprofessional online experience…. most of the items are not in stock but showing in and will be cancelled after they charge your card.. it looks it is a policy in carrefour....

Terrible company ,they took my money since March and didn’t send the items and still haven’t refund my money back ! Terrible! uneducated and unprofessional costumer service ! They better shut it down ! Sounds like stealing the money from ppl

is ti carrefour in general or only Dubai who has the worst online service ever?

The worst ever. Ive made an order last March and canceled it since 8 th of April and from that day they telling me it will take 15 working days to refund. Until now I didn’t get anything but messages of apologies. Your service is the worst I ever seen and couldn’t be even considered as a service!!!!
IF THERE IS AN OPTION TO RATE BY MINES I WOULD DO IT. YOU DONT DESEVE A STAR🤢🤢

First and last time ordering from Carrefour online, items cancelled last minute, payment issues, shopping cart inconsistencies every time you login, site is poor to navigate, not asking you to confirm delivery dates before payment, unhelpful customer service... etc. there are better online grocery options out there, use them instead, don't waste your time on this.

Worst on line shopping app I have ever used Tried to order some household items and on trying to place order was told the delivery slot selected was no longer available At this point I had not even been given an option to select a delivery ... the pop up box that appeared to allow me to selecta new delivery slot was blank Tried numerous searches on the app to try to figure out how to find delivery slots but have now given up Tried to message and still no response so app deleted and I would not recommend Poor poor service

I've cancelled an item for being 10 days late, ask for refund and i was told 14 days for the refund. I called after 14 days, i was told another max 3 weeks from "today". never again i will do the mistake to order online from Carrefour

If there will be an option for minus star I would use it!

We ordered (paying full amount 1600 AED) TV from Cafferour UAE online shop. Delivery was showing as 3-14 days. We waited 15 days and then called them, because they didn’t receive the order. They asked to wait 2 more weeks and said that it will arrive. We waited 7 more days, called. They asked to keep waiting. Nothing was received withing additional 15 days and no one even called us about any update. Again we called them back over a month later. They said that TV wasn't available in the stock. We believe such irresponsible behavior is unacceptable.

Never deliver on time, items constantly out of stock, water pump arrived missing half of its parts, despite multiple emails and calls no resolution. 100% would not recommend

Sub standard fruits and vegetables provided...substitutes not relevant to actual item ordered ..seems more expensive than the actual store prices.

they can't deliver the order for two days, and when you wait it turns out to be halfway through. DESPERATION.and not for the first time

I was on the phone requesting help with my online order and delivery. My order wouldn't go through, and I was told to try again after two hours because my area was booked for the next month. 1) How was waiting for a two hours supposed to help? 2) I made the point that they should hire more drivers during C19 so that they can help people who have lost jobs AND help prevent the spread of C19. I asked to speak with management and was told that they don't take calls. What management of major companies don't take call from their customers . . . the very people that they serve and keep going? The rep refused to put me in contact with management and hung up on me. HOW DARE YOU HANG UP ON A CUSTOMER?! **** I have just called Carrefour back and read them this review. I got Nicole. No matter what I said, She responded with a variation of one of the following four statements: 1) Apologies Madam but Management will not take phone calls due to the pandemic. When I asked what about the pandemic prevents them from giving me a call back, Nicole just said the same thing over. 2) I will give management your feedback. When I asked her to summarize my feedback, Nicole responded with 3) Apologies Madame but that is not our protocol/system. When I said that she was not able to forward my feedback unless she could summarize what I had said, she repeated this last line to me. When I finally got a customer complaint number from her (1563696) she promptly said that it would be submitted as a closed ticket / feedback only. When I asked her to summarize my comments again so that I know that she would actually submit the feedback accurately, she said line number 3) again. We went around and around for about an hour. I hope that costs you money Carrefour! Finally, I asked her if she were a robot because her responses were so parroted that I was beginning to think she wasn't human. I then started talking to her about personal power and dignity while working for inflexible company as Carrefour. I told her that even though she might have to sell herself to feed her family as we all do, she can learn how to listen actively to a customer so that we know our complaint is taken seriously. Drawing from my customer service work experience, I said that her learning how to listen to customers and reflect the content of their comments back to them while following company protocol (no matter how bad company protocol is) will more likely lead her to a higher position. That finally got her attention after an hour of this dreadful experience, and piece by piece I guided her through the content of my feedback and she repeated it back to me. Carrefour management still won't contact me and there is still no valid reason given for their refusal to do so, but at least I feel like I touched and taught someone who tried to hide behind policies and platitudes. All of us want to exist in a power hierarchy while keeping our own integrity. Some companies do that better than others. Carrefour works against personal integrity and dignity, but by speaking to a person today maybe she will be able to think critically about her work position.

I wanted to cancel an order online and get my refund!
I called the customer service centre, 30 minutes before anyone picked up the phone.

I then got it confirmed that the guy would cancel the order!

The Day after I receive the order I cancelled!

I Them Call Them Again, and they say someone would come for picking it up! And they Will contact me!

No one ever called me or contacted me!!!

Daniel
Denmark

Worst online service ever
Worst online service ever! They don’t deliver and the customer care service when you call literally sounds like robots. As if they are reading something offering no help at all. I will never recommend carrefour online service. Very disappointed!!

I ordered few items Carrefour UAE online, and I cancelled after 1 weeks because it never arrived on the day it is said online. After 3 WEEKS, my order still came, what the heck!!?!? I told the delivery man to bring back, cause I already canceled, he sipmly left it at my apartment lobby after I left. I called them everyday for 2 WEEKS now asking someone to pick it up (since I ordered online and cannot physically dropped it anywhere, have to wait for personnel to come and pick it up).
2 WEEKS I have been calling and been promised that someone will pick it up.
I swear this will be my last stupidity shopping with Carrefour Dubai online.
Hope anyone wants to shop with them online will read this review. It is not even deserved my 1 star, not even a star that I can give.