Carrefour France Reviews 

Nul totalement nul connection impossible...
Comment fait on tefal carrefour ???

Again today the worst experience in Carrefour market in Cannes. Manager lady the worst rude aggressive person.
Totally off her head angry.
Also the place is completely dirty!

Impossible de commander les articles Tefal en rupture de stock.
Navrant!!!

People assigned to work for Carrefoure are not appropriate and should not represent such a Great Name.
Please review and observe

On this symbolic day celebrating the Rights of Women, I have a special unbearable thought about Carrefour Villejuif (France). I am still totally shocked and have been traumatised by this experience, as two security gards threw my shopping bag and physically/emotionally assaulted me because the cashier got it wrong. They did not even ask me and called the police, who were so shocked they advised me to press charges. I was in a poor condition and since that day I did not go to any Carrefour as it brings this nightmare to the fore. Shame on you treating a lady in such a way!

Most tragic experience in UAE. The item ordered was delivered damaged - prime model of washing machine (yet came perfectly wrapped)

I wish there was less than 1* to rate Dubai Customer service office. They are simply making fun of the customer! At the end of the call i asked guy to give me his name and 3 times he gave me different one (each time more difficult to remember-an Indian guy) and in the background he was laughing- absolutely shocking and unheard of in the UAE! This country generally speaking has customer service at the highest level

As an owner of a new property I was planning on buying few more appliances (TVs, driers, fridge etc)but in this situation truly i prefer to pay more money in another retail likes Samsung store or SHARAF DG

Totally lack of respect for customers! Dear carrefour your incompetent staff make your loyal customer walk away and never come back .

I wish i could post a photo of the washing machine you sent me....

Carrefour uae I have ordered 3 items received 1 on time no problem but the other two well 1 shows delivered but was never delivered the other i cancelled because customer service doesn't know where it is then after canalling the item with customer service I called them again 3 days later they told me that it's not canceled yet. now i have canceled it again and bought the item from a different source. they say you will be refunded within 2 to 3 weeks that is very poor every where it's 5 to 7 days. I dought that the cancelation will go smoothly. the website is is very poor. overall a very Disappointing experience will never buy from them again

Terrible service. False promises. Use a different online supplier with a good reputation would be my advice.

It's my worst nightmare mare that i have purchased something from carrefour form the YAS MALL store as they really have a miscommunication issue first they showed me different item in store and the on receipt it's different item and also they delivery is not on time and if you cancel the shipment they will say come to store after 2 days of calling to proceed the refund. They really don't have proper communication with their suppliers and they will say delivery will be with 2 days but you have to keep calling them to get the update but you won't get any..

I bought 10 packs of chicken from Hyperstar (Eram branch) which is the subsidiary of Carrefour in Iran this Wednesday. The production date of each pack was correct and they were for Wednesday so I was not worry about the expiry of the chickens. As soon as I arrived home I started to open the chicken packs but all of them smells VERY VERY bad and this means that all of them was expired. Every body knows how much is it dangerous for human health and It can cause death with Botulism.
Unfortunately it is not all the story. I washed all the chickens to reduce the bad smell of them and put them in refrigerator to send them back in Friday ( I couldn't go sooner because of my business). When I went to customer service they were completely aware about these chickens and they ask : " Is it from discounted part?" and then she shake her head because many people before me gone for to give them back.
They behaved very impolite and aggressive to me and they didn't accept the responsibility!!!
When I told them that it is not the matter of money and it is the matter of human health, they threaten me to call the police!!!!
I know Carrefour as a very responsible company and I always have a good memory from shopping in different branches in different country (UAE, Qatar , Turkey, ...). They really care about ethic and politeness, but what happened to me is something very strange!!!
I would highly appreciate if you inform me about the management system in Hyperstar in Iran. Is it steal is a part of Carrefour branche? If it is not we should know and I think every body should know.

Worst customer care I ever dealt/experienced with.
Never buy any electronics, electrical items not even mobile from them.

I like Carrefour but it seems i'm on the minority. Can't say i ever had a problem with their products, or service.

I wish I saw all this bad experiences before I bought my washing machine from Carrefour. My story is that I was supposed to received it in a certain day, after 14 days delays and taking to the Call Center, I had to call them every day and their answer was that they raised a complain in the system in my behalf and they don't know where is the washing machine and that someone will contact me tomorrow. Of couse, this never happend .No one ever contacted me from their side. I had to call them back every time and I would get the same answer. In the end I had to ask for a refund that the customer service was trying to convince me that is better not to take but to wait for the washing machine. Now I see that what happend to me is not an isolated case and everyone had problems with them. How is it posibble that a company like Carrefour cannot deliver their items? No one can do anything to protect the customers from going throw this?

Order cancelled without any notification. Service is hopeless and not recommendable. Very disappointing.

The outdoor furnitures are really bad quality.... we bought a table and it melted because of heat!!!!We have other furnitures from ACE on the balcony and everything is okay...
The customer service said there is no warranty but that is not the problem.
How can they sell an item which cannot handle the heat in Dubai! That is very dangerous!!!
The customer service is not competent at all, keeps on saying they will call back. It seems like everything is normal for them...

Was worst experience ever. First was buying a wash machine, the way how stuff treat a customer not normal and a kind of rude! After face a problem when I bought a microwave, seller guy said that it’s perfect working, described like it’s was a best one, and price 500 dhs, when I take and start using I was a shocked, because it’s not cooking even rice! To make a rice you need to wait a 2 hours!!! I was trying to return back, but customer service don’t want to except, even to change on another one!!! I feel so upset and now I make a sure that I will never ever buy there is something else! There is so many shops which are caring about theirs customer much better! The owner should feel shy!

I have order a pioneer amplifier and they sent me a cheaper model while in the invoice is written the right one.The code names of the amps are similar but this makes me believe that is a fraud ,is that the model that they have sent me,doesn’t exist in their online catalogue.

Hello,

I want someone from your Quality/ Senior team to listen to the call i had it today with the agent (( Mahrouqa Ali )) for more than ONE HOUR!!

First - The agent need full training again of how to deal with the customers, especially if it was a complaint- or a special case as mine ( pregnant). She is totally Not trained, all what she did is to keep repeating the same sentence again and again of ( sorry ! We have terms and conditions) ( sorry i cannot help you) ( sorry we don’t have manager ) ( sorry i cannot raise a complaint for you) ( sorry i know my job you will not teach me ) ,,, and etc of the sentence which she shouldn’t tell it to any customer.

Second- The agent didn’t do one extra step to satisfy my case - I’m a pregnant lady who drive all the way and risk my self during this COVID-19 environment to get an item from the store , and once i open it i found it ( Dirty- Defective and Used) so the normal action is to take an exception for my case or at least to arrange the collection as an extra step to satisfy a customer if you care about your customers!! And you want them to be safe!!!

Third- Once the call went out of the agent control she started to be RUDE- to raise her voice - talking about things which is not related to my issue - rejects to keep me on hold and she was laughing and talking with her team!!! And the end was Maam if you stay until the next year on the phone i will not raise a complaint or arrange collection, go to the store. She can easily escalate it to her senior.

For me as a Quality person and as a customer definitely i will give her ZERO score with a immediate WARNING!!! , cause whatever was the case at the end you need to find a solution for that not to Obstinate the customer!!!

Someone from your Senior level should contact me immediately, i will raise this to the higher level , i have already my references and i will ensure to post this over social media - DED and to your Hr team.

Thanks

@Dubai. Not even half a start they deserve. Delivery guy did not contact me at any time. Order was cancelled. Useless call center lady was of no help whatsoever. She told me I had to reorder. They charge my account, full amount, for something they did not deliver. Now a 15 days wait for my money to be back where it belongs. Never again online or at any branch I will buy anything in Carrefour. Goodbye Carrefour.

I placed an order on the 30th of May with expected delivery after 3 to 5 days. After 3 weeks no delivery and no knowledge of the whereabouts of the item by Customer Care. I cancelled the order and since then I made 4 calls asking for the refund and the only "template" reply I had was the usual "I will forward your request to the concerned Department that will process the refund AS SOON AS POSSIBLE"!
They got the money right away, the item was not delivered and they will return MY MONEY when they will deem appropriate.
This is simply ridiculous, even any request to speak to a Manager ends up in nothing, as they say that "do not have this option", therefore the only way is to (and I will) proceed legally against them.
Not even worth half a Star, avoid this service as much as possible!