I was having difficulty finding the part I needed for 2018 _Prius. Once I located your site I easily navigated the structure of the website and found the part.

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About CarParts.com
Written by the company
At CarParts.com, we know life is all about the journey — and so is taking care of your vehicle. For over 25 years, we've helped drivers of every kind get back on the road quickly, whether you're a hands-on DIYer or you prefer professional service.
From everyday maintenance and collision repairs to upgrades and performance enhancements, our assortment makes it easy to find exactly what you need. Our vehicle selector and mobile app narrow the catalog down to parts guaranteed to fit your car, truck, Jeep, SUV, motorcycle, ATV, dirt bike, and more — no guesswork required.
Our nationwide distribution network spans over 1 million sq. ft., delivering fast shipping and competitive prices, removing the stress from vehicle care, and giving you more peace of mind to enjoy the freedom and memories your ride brings. We also carry CAPA Certified collision parts, third-party tested for quality, fit, and durability, so you can be confident in every repair.
Because our fulfillment centers sit near most major US population centers, the majority of orders arrive in 2 business days or less, and [same-day / next-day] delivery is available on eligible orders in Las Vegas, NV and Grand Prairie, TX areas.]. Enter your zip code when shopping to view delivery estimates, or at checkout.
Every order is backed by a 30-day return window, extended to 60 days with a CarParts+ Gold membership. CarParts+ Gold members also receive free shipping on 1 million+ eligible parts. Shipping and product protection plans powered by Extend are also available for added confidence and peace of mind.
Safety First · Customer Focused · Urgent Excellence · Innovation Through AI
From the garage to the open road, CarParts.com empowers drivers for every part of their journey. Whether it's the daily commute, the weekend build, or the off-road adventure. Through our seamless onsite experience and extensive catalog expansion, CarParts.com is one destination that keeps every vehicle moving, protected, and ready for what's next.
More perks. More peace of mind. Free shipping on 500,000+ eligible parts, 24/7 roadside assistance, extended 60-day returns, VIP customer support, and more with a CarParts+ membership. carparts.com/membership
Built for European vehicles.. Shop premium replacement and performance parts for BMW, Audi, Mercedes-Benz, Volkswagen, Porsche, Volvo, MINI, and other popular European makes — all in one dedicated destination. carparts.com/euro
Performance starts here.. More than 110 years of automotive heritage. Browse the catalog that's been outfitting American vehicles since 1915. Explore premium parts, tools, and accessories for Jeeps, trucks, and off-road vehicles. carparts.com/jcwhitneyperformance
Expert help for every repair.. Access step-by-step repair and maintenance guides to help you tackle your next DIY project with confidence. carparts.com/blog, youtube.com/@CarPartscomOfficial
See it on your vehicle before you buy. . Visualize select upgrades on your exact vehicle before you purchase. Preview how parts will look, eliminate guesswork, and upgrade with confidence. carparts.com/product-visualizer
Protection for the unexpected.. Add optional product protection by Extend for eligible purchases and get coverage for mechanical or electrical failures that occur through regular use. carparts.com/blog/extend
The CarParts.com Mastercard® is the smart auto parts credit card choice for every driver. Learn more about the benefits and check if you prequalify in minutes. carparts.com/creditcard
- Phone: 1-866-529-0412 (Mon – Sun from 4AM to 8PM PST)
- Contact Us carparts.com/help-center/contact-us
- Chat with Spark carparts.com/chat
- Track an order carparts.com/myaccount/trackorder
- Start a return carparts.com/returns
- Manage Account carparts.com/myaccount
- Retrieve my cart carparts.com/cart/getquote
- Appstore apps.apple.com/us/app/carparts-com/id6450888440
- Playstore play.google.com/store/apps/details?id=com.carparts.mobilewrapper.customer
- Instagram instagram.com/carpartscom
- Facebook facebook.com/carpartscom
- Tiktok tiktok.com/@carpartscom
- LinkedIn linkedin.com/company/carparts-com
- Youtube youtube.com/@CarPartscomOfficial
Contact info
United States
- feedback@carparts.com
- www.carparts.com
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Quality product. Fast shipping
Fast shipping, Quality product. Perfect fit. No alterations needed. Can’t beat the price.
One very minor complaint, I wish the bumper would have come with new mounting clipnuts, like the air dam did. Had to run to the hardware store.
Parts came on time
Parts came on time. One was delayed and I got a text and a phone call to keep me in the loop.
Great price and showed up at my door…
Great price and showed up at my door next day.
Waited until the day before the part…
Waited until the day before the part was supposed to be here to tell me it was out of stock,so now its gonna be another week since ive gotta order it somewhere else. I can only work on my vehicle on weekends so now im without a vehicle for another week. Thanks for nothing!
She was very professional taking care…
She was very professional taking care of me. I appreciate the knowledge was given to me it was very helpful.
THANK YOU!
It was easy to order the Tail light
It was easy to order the Tail light - Plus, all the detail was with the part...
Love the website.
Love the website.. you said it would be here on Saturday.. now it's not going to be here till Monday.. not sure why!
Haven’t received order
I ordered a whole strut assembly because you guys would have got it to me the quickest because I was in need of it asap. I still haven’t received my order that was supposed to arrive 3 days ago smh
Easy to shop!!
The delivery dates are not as promised
The delivery dates are not as promised. Long wait to speak to customer service
Part was broken and was shipped that…
Part was broken and was shipped that way. Decided to take a day off work to go to the junk yard and pay $75 for the part. Keep the money
Very fast reliable shipping
Very fast reliable shipping, excellent communication, very easy to find my parts.
I ordered a part nearly 3 weeks ago
I ordered a part nearly 3 weeks ago. Havent recieved it. No response from carparts...
The part that I ordered what is on sale…
The part that I ordered was on sale for three times less than what I could find it for anywhere else
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