RockAuto Reviews 3,143

One star because zero was not an option. Ordered a oil filler plug in February. Tracking showed it was in my city but didn't deliver. They told me that I cannot cancel until I received it. Huge waste of time. It was $7 and $11 with shipping. Two months later and I tried to track the package - it still showed in my city but Rock Auto said it was too late to cancel ha ha. So I reversed the payment. Actually I did end up buying the part in stock for $9 locally ha ha.

Under no circumstances I'll buy anything from rock auto ever again. No costumer service of any kind just to begin with the website operates based on computer opinions meaning if it wants to issue a refund it wil and if it doesn't it won't,period. I made two separate orders with them, parts came in mixed missing and some defected from the box and like I said there's no nobody you can address your problem to they don't reply. Still waiting for refunds replacements and parts that never came in.

Steering rack was defective. Warranty terms and procedure were ridiculously complicated and any warranty grant is at RockAuto's sole discretyion. Couldn't leave my truck on jack stands for the 203 weeks it would take for me to ship it back (on my dime) and wait for them to review and then (maybe) wait for the replacement. Their "warranty" is USELESS. You also cannot contact them - by phone or even by email!!!!

I HAVE BEEN BUYING FROM THEM FOR NEARLY 20 YEARS----THEY HAVE HIT THE SKIDS---THEY TREAT CUSTOMERS LIKE ME LIKE CRAP---IVE BEEN GETTING ONE DEFECTIVE PART AFTER ANOTHER---STUFF IS GARBAGE---RETURNED A PART CRACKED RIGHT OUT OF BOX AND THOSE STROKES REFUSED TO PAY FOR THE RETURN SHIPPING---STAY AWAY FROM THEM

Incomplete shipping address! Restrictions on making changes. They no longer have live customer support. I had the package sent back. I will never order from them again. I was a long time customer. No longer.

I have used this company,twice. Both times were good. The second time saved me alot of money. You have to make sure you are ordering the right item. It is a fairly easy process.

I have ordered parts here several times. Soooo much cheaper than the parts store! Very satisfied so far!

This is the second time they have shipped me TPMS sensors that are completely dead. You don't find out until after you install them though.

They shipped me three completely worthless struts. They are so noisy it feels like my front end is going to fall off I've had them installed by two different mechanics and now they want half of the price I paid for them to ship them back. I will never use them again and I will never recommend them to anybody

Worst place to order parts. Zero customer service and they don’t have a phone number to call and talk to anyone. Part I ordered didn’t fit and they said I looked it up wrong. Not the case was a 2 pin plug for a front washer pump but was split between the pins. Had to email and go back and forth and they charged for return shipping still. Closed my case in the email and can’t get a hold of anyone there. POS place will never buy again or had my customer buy from here. Dog 💩 company!!

Rock Auto is my go to for parts. I can find everything for my SUV and the prices are a whole lot better than going to the parts store. Yes I do use a parts store if I can't order in time. Overall I am very happy with the service and timely delivery. I've been able to get my whole front end done without going to a shop other than getting the alignment done that's needed using Rock Auto for my parts. If you aren't familiar with your vehicle customer service is helpful.

Yall got the best prices but your return policy can suck one. How does one send back an unopened box of parts and recieve less than half back on the parts. I would understand if I tried to install it but it didnt even leave the box it came in. You charge a reshelving fee and shipping and send the rest back like every other parts store.

Been ordering for years from Rockauto with no issues. Never a problem with wrong parts unless it was me ordering them wrong. Today I placed an order 6 parts in cart. Paid for order and only have 4 items shipping. Went back online to see if others where out of stock which they where not. Would have to pay shipping again to order the same parts to ship from same location as the first 4 parts.

2 purchases 2 issues #1 ordered brake pads they never shipped had to buy from a local store, had them cancel it because they couldn't tell why they were not picked up? They issued a refund but a couple weeks later they shipped weeks after the cancellation and refund? Then they demanded I return something I didn't order or need? #2 ordered a water pump for a Cummins that arrived fast but the box was damaged, found a gouge on the pulley that could damage the serpentine Belt that cost over $100 for a diesel! We tried to contact them but the website just asked a bunch of questions like was it installed before discovery of damage? "no" was the box damaged? "Yes" was the Rock Auto tape intact? "Yes" Was item refused? "no because FedEx dropped it off and left couldn't refuse it" website response! Can't replace it has to be shipped back for a credit?????

Order number 341514661
Extremely disappointed with RockAuto.

I ordered a part that was clearly listed on their website as 100% compatible with my vehicle, but in reality it does not fit at all and cannot be installed. This is not a minor issue or installation error — it is simply the wrong part.

What’s even worse is their response. When I contacted support, they insisted that “according to their catalog, the part is correct,” and their solution was to offer a return — but at my own expense.

This kind of service is unacceptable. If you’re selling automotive parts, fitment accuracy is critical, not optional. Charging customers for returns when the part clearly doesn’t fit is completely unreasonable.

I would not recommend ordering from RockAuto unless you’re willing to risk your time, money, and frustration.

Bought a "PRECISION TS108SA Authentic Reproduction" weatherstrip seal for a 1995 Corvette C4, but it did not fit. Not even close. Rockauto says that I bought the wrong part, because there is a Mexican flag on this listing which means that the part is only guaranteed to fit on cars sold on the Mexican market. Which is BS, because the rear hatch of the coupes (including the ZR1) did not change from 1984 to 1996. The page also links to a youtube video, which demonstrates installation on a 1993/1994 Corvette C4. So, Rockauto says that I am to blame for buying the wrong part. And they don't want to take it back, because it has been taken out of the packaging. Even when this would be relevant (it is not, the part is bad), the only way to find out that it does not fit is trying to install it. Very disappointed. Rockauto is misleading customers by adding a Mexican flag to avoid liability for a bad part, trying to sell something that does not fit on any car for which they are actually advertising it. This is not a business, but a scam operation.

Ordered a flex pipe and two gaskets for my exhaust system. Flex pipe arrived but gaskets were missing. Had to wait to install until the gaskets came in. Once I had all the parts I installed it. But when I started the car there was a loud exhaust leak. Found that the flex pipe flange wasn’t welded correctly. I had to remove and have the pipe re-welded. Rock Auto declined my request for a partial refund to cover the cost of the welding repair.

This place sucks. Bought a radiator and other parts from them. They were leaking because they neglected to put o rings on requiring me to have two trips to Home Depot. Not buying their cheap ass crap ever again installed the radiator only to find antifreeze leaking out of the drain which didn’t seal because of the o ring. Then the same thing with the trans cooler line. Put together without an o ring bunch of crap cheap ass stuff

Placed an order, it shipped from two warehouses, one package arrived the second did not, for some ambiguous reason the second warehouse didn’t have the correct shipping instructions and the package was returned to rockauto. Due to shipping costs I was not entitled to a refund even though I had no control over the situation. Terrible experience, very poor business model. I will never shop at rockauto in the future, nor will I recommend them to anyone.

I had a very positive experience with Ashley from customer service. I originally ordered a part in February, which was unfortunately delivered to the wrong address due to an issue with FedEx. After spending nearly a month attempting to resolve the situation and secure a refund through FedEx—with little success—I was finally able to connect with Ashley. Once I explained the situation, she responded promptly and handled the matter efficiently, ensuring that I received a refund within just three days. Her professionalism and responsiveness stood in stark contrast to my previous experience, and I truly appreciate how quickly and effectively she resolved the issue.