Car Leasing Online Reviews 

1,162
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally helpful, patient, and responsive throughout the entire vehicle selection process. People note that communication is consistently clear and transparent, keeping buyers well-informed at every single stage of the journey. Consumers heavily emphasize the remarkably smooth administration and fast delivery service that successfully meet their expectations every time. Reviewers deeply appreciate the highly professional approach and enthusiastically recommend the business for future vehicle leasing needs without hesitation. Many individuals express complete satisfaction with the swift email responses and overall operational efficiency provided by the team.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting the professional, helpful, and... See more

Service

Clients share positive opinions on service, highlighting a seamless, efficient, and professional experience... See more

Customer service

People report positive experiences with customer service, highlighting seamless communication and helpful... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that vehicles arrive quickly and on... See more

Response time

Customers report great satisfaction with response times, noting that representatives are consistently prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

My first time using this particular lease company, and I'll certainly use them again! Very informative and helpful throughout the whole process. Other companies could learn a lot about how much the si... See more

Rated 5 out of 5 stars

Needed a new lease car fairly quickly due to previous car being written off in accident. Quick, professional, and friendly, got new Mokka in less than four weeks and at a better price than other lease... See more


Company details

  1. Car Finance and Loan Company
  2. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,162)

159 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent, will use again

Excellent customer service from start to finish, from the sales staff to Lorraine who looked after me once I ordered the car, she was absolutely fantastic she makes sure everything went smoothly and was very patient when I had question after question (my first lease). Can’t recommend them highly enough. Will certainly be using again.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Returning client

This is my 2nd time using Car Leasing and I have only good things to say about them! They have been great from start to finish and I have just taken delivery of my 2nd lease car, with absolutely no issues. Lorraine is especially helpful and always deals with your queries promptly and efficiently - there is no question she can't answer. I would 100% recommend this company.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine was informative and…

Lorraine was informative and professional from first to last! Everything went very smoothly and although there was a delay to the car being available this was nothing to with carleasing online and Lorraine kept me informed at all times.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing service!!

Absolutely amazing service!!! Got back to me really quick with an offer, I was then directed to Lorraine who helped me sort everything out until the vehicle was delivered. 100% recommend Car Leasing Online

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Very easy transaction

Very easy transaction, from initial contact with Mike through to Lorraine keeping me up to date on a weekly basis and answering my many questions. I wouldn't hesitate to use them again.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Lorraine

Excellent service from Lorraine and her team. The customer service was outstanding from start to finish, with clear communication throughout the entire process. Lorraine kept me fully informed at every stage, promptly answering any questions I had and ensuring I understood the timeline for my car delivery.

I’m extremely happy with both the condition of my Audi A5 and the overall experience. A huge shoutout to Lorraine and her team for their professionalism, dedication, and excellent support. Thank you!

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Superb service from order to delivery.

From ordering the car 5 months ago to delivering today the service has been faultless. Lorraine in particular keeps you updated whenever there is something you need to know and always answers queries quickly. Delivery went perfectly and very happy with the car.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Lorraine has just been fantastic to…

Lorraine has just been fantastic to deal with. She has responded by email without delay and been very informative. The vehicle delivery went to plan with a pleasant efficient courier. All in all it has been a good experience and I would recommend their services.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

Lorraine was fantastic

Lorraine was fantastic and did everything she could to get the car to me. The only reason I have not given a 5 star review was the delivery date was 1 month after advised date

20 April 2026
Unprompted review
Rated 5 out of 5 stars

These guys at Car Leasing Online are the benchmark for the industry.

These guys at Car Leasing Online are without doubt the benchmark for the car leasing world. The process was simple, informed and a pleasure to be a part of - everything was accurate and the follow up via email was literally in real-time, with almost immediate response to queries etc. - I've been doing this for 25years plus and this experience was unmatched over that time. Which brings me to both people I dealt with, firstly Michael and then Lorraine - both are at the top of their game, professional, knowledgeable and helpful, not to mention a degree of courteousness rarely experienced today - these folk really care about what they do and I will recommend them every day to potential clients. Well done car Leasing Online but a huge thanks to both Lorraine and Michael for making the experience such a pleasure :).

10 April 2026
Unprompted review

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