Car Leasing Online Reviews 

1,181
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and professional throughout the entire leasing process. Reviewers consistently note that advisors provide clear guidance, answer every question thoroughly, and keep communication remarkably smooth from the initial inquiry all the way to final delivery. Some reviewers were not happy with some initial cost confusion and communication challenges regarding the vehicle delivery. Additionally, a few people specifically mentioned having to chase updates or experiencing minor friction, lack of clarity, and unexpected scheduling delays when trying to arrange their car handovers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting the exceptional professionalism, patience, and... See more

Service

Customers expressed absolute satisfaction with the service, praising the seamless, efficient, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive advisors who... See more

Delivery service

Consumers find delivery service to be seamless, with reviewers highlighting that vehicles arrive on time and... See more

Response time

People report positive experiences with response time, frequently highlighting prompt and thorough answers to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company and service, highly recommend. I came across Car Leasing Online through Leaseloco. Chris was very helpful and patient whilst I was choosing the correct vehicle. He gave me lots of opt... See more

Rated 5 out of 5 stars

I've had a lot of lease cars but this is the first time I've used carleasing-online, and won't be the last. A great deal was available over the bank holiday weekend, and I know in stock lease deal... See more

Rated 5 out of 5 stars

Great experience from start to finish. I was new to the whole process and Lorraine patiently answered all my questions. It was all quick and straightforward. Glen set up the sale and Lorraine dealt... See more

Rated 5 out of 5 stars

Having made contact via a comparison website, I received a very quick email reply from Mike. A few questions back and forth and the finance agreement was sent out. 2 days later, all approved. The admi... See more


Company details

  1. Car Finance and Loan Company
  2. also in
  3. Leasing Service

Information provided by various external sources

Car Leasing Online offers personal and business vehicle leasing. Browse our site for cheap car leasing deals.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,181)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. The whole leasing process was quick, easy and stress free. agarest communicstion throughout, and the team was friendly and professional. Really happy with new car and would deffo recommend.

2 October 2026
Unprompted review
Rated 5 out of 5 stars

I had an excellent experience with my Audi leasing

I had an excellent experience with Car Leasing Online. From the very beginning, Mark handled the entire process smoothly and professionally, taking care of every detail and keeping me informed at each step. His communication was clear, timely, and genuinely reassuring, which made the whole leasing journey incredibly easy for me.

Lorraine was also exceptionally helpful throughout. She was patient, friendly, and always ready to assist whenever I had a question or needed clarification. Her supportive attitude added a lot of comfort to the process.

Overall, a truly customer‑focused team who delivers exactly what they promise. I’m very satisfied with the service and would highly recommend them to anyone considering a new lease.

22 September 2026
Unprompted review
Rated 5 out of 5 stars

Ive been using this company for the…

Ive been using this company for the past five years, this is my third vehicle from them, everything from start to finish always a smooth process! Will hopefully continue to use these guys in the near future. Also a special thanks to mike and lorriane for a special service from start to finish.

30 September 2026
Unprompted review
Rated 5 out of 5 stars

Nice easy process

Nice easy process, least expensive for the car lease I chose with 1 month initial payment. The car was delivered within weeks at a time to suit me. Even the delivery was seamless! V pleased

28 September 2026
Unprompted review
Rated 5 out of 5 stars

Best lease company I have used

I've had a lot of lease cars but this is the first time I've used carleasing-online, and won't be the last. A great deal was available over the bank holiday weekend, and I know in stock lease deals can go really quickly. Communication with Glen was amazing, he was super responsive to any questions I had, and sent through the documentation ASAP, allowing me to secure the deal.

Following this, Lorraine dealt with the lease and clarified - really quickly - some queries I had with the car supplier (Audi). Communication via email and phone was top-rate and really clear, and despite some confusion with the initial lease cost - not their fault - they agreed to refund the extra Audi wanted to charge.

Great service from start to finish!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic, trustworthy car leasing & great customer care.

Michael helped me find the perfect car. Initially I was looking for something completely different to what I ended up choosing. Michael was helpful the whole way, went over and above to help me make the right choice and source me the car I was after. The process was efficient, informative, straight forward and trustworthy. Thanks again, I'll be sticking with car leasing online & Michael when my lease ends and I'm after something new.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

From the first contact I found Car Leasing Online to be knowledgeable, professional and responsive to all queries, and supportive. Special thanks to Lorraine who was always on hand with updates and answers to questions.

They found me a great deal too!

I have no hesitation giving them 5 stars and recommending them to anyone looking for great value hassle free car leasing.

24 September 2026
Unprompted review
Rated 5 out of 5 stars

What this company does well is keeping…

What this company does well is keeping their customers informed and up to date. I will definitely recommend this company to my friends and family. Special shout out to Lorraine and Glen. Thanks guys

21 September 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. I was new to the whole process and Lorraine patiently answered all my questions. It was all quick and straightforward. Glen set up the sale and Lorraine dealt with everything else. They're both excellent and Lorraine in particular was really responsive. I'm now enjoying my new car.

15 September 2026
Unprompted review
Rated 5 out of 5 stars

Good communication throughout

Very pleased with the experience so far. Good communication throughout Lorraine was particularly helpful in keeping me up-to-date and checking that everything was arranged for the vehicle delivery. Very please with the car too.

18 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service throughout!

Excellent service throughout the process of ordering and getting my new car.
Super helpful staff and a shout out to Chris and Lorraine for constantly keeping me updated.
Highly recommend these guys.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Car Leasing Online is an excellent company

Car Leasing Online is an excellent company and super to deal with. They are professional, efficient, friendly and refreshingly honest. Our new car was all sorted and delivered in less than 4 weeks. We would give them a glowing reference if anyone needs it. Special thanks to Lorraine for good communication and for the follow up service she provided.

16 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company to deal with

Fantastic company to deal with. From the very first telephone call until vehicle delivery, Car Leasing Online have been brilliant. Communication was excellent with regular updates also. Special mention to Chris and Lorraine for their assistance.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and communication from Mike and Lorraine. Everything ran smoothly because of it.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

Great service and prices

I am thoroughly impressed by the seamless and efficient service provided by carleasing-online.co.uk. From receiving a quote in under 15 minutes late at night to taking delivery of the vehicle, every step of the process was effortless. I highly recommend them.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Yet again a super service

Efficient from the outset, this is the second car I have had through Car Leasing Online and yet again the outstanding Michael and Lorraine have delivered!
I would wholeheartedly recommend Car Leasing Online, they are professional, offer value for money and actually listen to what you would like in your new ride.

28 August 2026
Unprompted review

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