Carwow Leasey Reviews 

1,301
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 809 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and helpfulness, making the entire process straightforward and efficient. Many people highlight the exceptional customer service, noting prompt responses and clear communication throughout their journey. The overall service and user experience are frequently described as smooth, with vehicles often delivered on time and without issues. However, some customers also noted significant delivery delays, with dates frequently pushed back and a lack of proactive updates. A few other people also felt that communication was poor when issues arose, leading to frustration and an overall disappointing experience for those affected by these delays and unfulfilled commitments.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and a strong likelihood... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the responsiveness and... See more

User experience

Customers had positive experiences with user experience, finding the process easy, straightforward, and... See more

Delivery service

Consumers find the delivery service to be positive, with many praising the smooth process from inquiry to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently leased a car through Carwow Leasey and dealt with Jamie. From the very first enquiry to the final delivery, Jamie was professional, knowledgeable, and incredibly helpful. He kept me updated... See more

Rated 5 out of 5 stars

Right from the start and throughout the process, Carwow Leasey, were friendly, very competitive, helpful, communicative and determined. Especially Simon Butler, who held our hand and put us right o... See more

Rated 5 out of 5 stars

Simon Butler was brilliant, from the first contact to securing the vehicle he was very responsive, helpful in providing options and guiding me through the process. Really simple to deal with! All i... See more

Rated 5 out of 5 stars

Straightforward process. Quotation online, specific questions re business lease answered on the phone. One person - Olivia Gardner (who responded straight away) looked after the application (and also... See more

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,301)

756 reviews in the last 12 months

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Rated 2 out of 5 stars

★★☆☆☆ Still waiting, communication is inconsistent

Ordered a BYD through Carwow Leasey with a straightforward ask: delivery close to a fixed date I gave them at the point of sale. That date is looming with no confirmed delivery date.

Communication has been well-intentioned but scattered. At one point I was told "I totally forgot about you" regarding a promised follow-up — which I appreciated the honesty of, but it doesn't inspire confidence. I've also had messages relaying that a manager "agreed with" what I'd already been told, rather than that manager actually speaking with me directly, which felt like an odd way to reassure a customer. The current explanation is that the delay sits with the manufacturer, which may well be true, but after several rounds of updates I'm still no clearer on an actual date.

I have just had a call with a manager called Charlie who has told me the team have done everything right their end, everything was handled as it should be and I should wait to call judgement until the car is on my drive. That was an "interesting" call to say the least.

To be fair, it has been confirmed I'd get a full refund with no penalty if I chose to cancel — no complaints there. This review reflects where things stand right now; I'll update it if the situation is resolved properly.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Ellie was friendly

Ellie was friendly, responsive, and kept me updated every step of the way. Everything went smoothly, and she made the experience hassle-free. Thanks for all your help!

30 July 2026
Unprompted review
Rated 5 out of 5 stars

A fantastic experience from start to…

A fantastic experience from start to finish. Max was brilliant throughout the whole process- he made everything so easy, kept me updated every step of the way, and found me exactly the car I wanted. Nothing was too much trouble, and he was always happy to answer any questions I had. I couldn’t be happier with my new SEAT Ibiza. I’d definitely recommend Carwow Leasey, especially if you get Max looking after you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I was very cautious about arranging a new car “online”. Enter Simon from Carwow and he helped me at every step. He was very knowledgeable and talked me through each step and explained all my queries and questions. Simon wasn’t pushy and let me make my own decisions while guiding me through the process. I would thoroughly recommend Simon to anyone thinking of getting a new car, he secured me the exact car I wanted at a price that is excellent and I’m now enjoying my new vehicle. Great service, thanks again Simon.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Such good service

Such good service from Ralph , each email , message or call was answered very quickly . We got more money from selling our car through Car wow than dealers were offering as part exchange , and we got the same car , exact specifications offered by the dealership , but half the deposit required and much lower monthly payments . We are so thrilled with our new car and Car Wow made it so easy .

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I recently leased a car through Carwow…

I recently leased a car through Carwow Leasey and dealt with Jamie. From the very first enquiry to the final delivery, Jamie was professional, knowledgeable, and incredibly helpful. He kept me updated at every stage, answered all my questions promptly, and made sure I got the best deal possible! Thanks!!!!

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Company

I would give more than 5 stars if I could Calum who I dealt with was amazing really looked after me I had to cancel after breaking my leg but I will be back when I can due to Calum.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

It was easy to get sorted. Uwais went above and beyond in making sure I got the best deal. I will be using this service again in the future!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Simon was brilliant

Simon Butler was brilliant, from the first contact to securing the vehicle he was very responsive, helpful in providing options and guiding me through the process. Really simple to deal with! All in all from first enquiring to deal completed in under 4 hours ! Thanks !

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Everything from start to finish was easy. Other dealerships would take forever to get back to me. I would get a quick response via phone and email. Everything was explained and was given plenty of options while I was looking for my new car. Highley recommended

10 July 2026
Unprompted review
Rated 5 out of 5 stars

True professional

I've dealt with Jamie Lowe on several occasions now, and he has always been professional, knowledgeable, and incredibly helpful. He responds to my enquiries promptly, takes the time to understand exactly what I'm looking for and consistently finds the best deal to suit my needs.

I honestly can't imagine using anyone else for my car leasing. The service has been outstanding every time, and I'm extremely happy with my experience. Thanks Jamie!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a fantastic experience from start…

Had a fantastic experience from start to finish with Jamie Lowe. He made it simple from the initial enquiry and quote to completion and delivery of the vehicle.
As I was urgently needing a car Jamie ensured that all paperwork was sent through signed and dotted and had car delivered just over a week from the beginning. Can’t praise Jamie and the company enough. Totally professional, explained everything that I needed to know and pulled out all the stops to get everything over the line sooner than normal. Love the car and would most certainly recommend Carwow to anyone looking to lease the car they want. Nothing too much trouble for them. Excelled all my expectations.
Thanks Jamie for all you did.

28 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding Service

Outstanding Service – Jamie Lowe at Carwow! ⭐⭐⭐⭐⭐

Once again, we’ve chosen Jamie Lowe at Carwow for our second vehicle, and the experience has been absolutely outstanding from start to finish.

Jamie’s attention to detail is second to none, and he genuinely knows how to look after his customers. He’s professional, knowledgeable, approachable, and an absolute gentleman throughout the entire process, making everything straightforward and stress-free.

It’s rare to find someone who consistently delivers such exceptional service, which is exactly why we came back for our second vehicle. We wouldn’t hesitate to recommend Jamie to anyone looking for a smooth, honest, and hassle-free car buying experience.

Thanks again, mate! We’ll definitely be back when it’s time to order our next one.

27 July 2026
Unprompted review

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