Carbase Reviews 

Very helpful and informative good experience from Heath at Bristol branch would buy from again.

I bought my car from Carbase Bristol and like the car very much but I mentioned at the time of purchase that there was a light on the dashboard screen which could be a problem - unfortunately the Sales person forgot about it - since then I have been trying to get the After Sales service to repair it under the guarantee! They have agreed to do this but it is now over a month later (hearly 6 weeks) - I can't get through now by phone to them and so have had to speak several times to the Sales Department to try and get an answer. They did not order the relevant part and do not contact me at all - in fact nobody from Carbase has contacted me - I do all the chasing and still get nowhere. Service from this company once they have sold a car is appalling. They are obviously only interested in selling cars even if they are faulty. They do not care at all what happens after the car has been sold

The experience at Carbase Bristol was great because they are a professional and clearly well organised business. Really pleased with purchase.

Took my car to carbase this morning and wow there amazing so polite and friendly and helpful also met chloe who I spoke to on the phone to book my car in for major service she is so nice and very professional and amazing definitely recommend my car won't be going anywhere else, from the fitters to the staff 10/10 and yes I would recommend you to friend's and family massive thank you

Bought a car back in March that turned out to have some electrical issues. A fairly simple fix for the service centre has turned into a nightmare, multiple trips to the service centre where we have left with a different issue every time. We were told they were now going to the main dealer to find out how to fix it, and promised to be in touch the next week with an update, but that was nearly a month ago and nothing received. Numerous unanswered emails makes it seem as if they are now just hoping this goes away.

This is now a major stress point for us and has caused lost work time and kids activities to be cancelled. This might not be important to Carbase, but it sure is to us.

Always apologetic, yet never enough to actually help. Leaving a review as a last ditch attempt for someone to contact us.

I had a very disappointing experience with this dealership, both during the purchase of my car and afterwards.

On the day of collection, the customer service was extremely poor. I was repeatedly told that someone would be with me in “5 minutes”, but this continued for around two hours before I was finally dealt with. There seemed to be a complete lack of communication and consideration for my time.

More recently, I decided to change the dealership’s branded number plates for my own plates. To my surprise, when the branded plates were removed, I discovered that holes had been drilled into the bodywork of the car to fit them. The dealership’s branded plates were already fitted to the car when I originally viewed and purchased it, so I had no reason to know that holes had been drilled behind them.

Even more concerning is an apparent fault with the rear seatbelts. The rear seatbelts were already plugged in when I purchased the vehicle, meaning I did not immediately notice the issue. Unfortunately, I did not think to unplug and test them at the time, as I trusted that a car being sold by a dealership would not have a safety-related fault.

I now have serious concerns about the condition in which the vehicle was sold to me. The discovery of the drilled holes in the bodywork and a potential seatbelt fault has only added to what was already a frustrating and disappointing purchasing experience.

Based on my experience, I would not recommend this dealership. I would strongly encourage anyone purchasing a vehicle from them to inspect everything thoroughly and not assume that issues will have been identified before the vehicle is handed over.

Happy with my purchase, thanks for the help of John at the Bristol branch.

Trying to use warranty , car faulty but can’t use RAC warranty without Carbase authorisation. We have been waiting 6 days for approval to actually have the car looked. We haven’t even reached debate of if it’s on the warranty. 6 days with out a car !!!! Customer services is a joke you wait 60 minutes in the phone and they don’t answer or call you back .

Easy no pressure car sales with good and clear advice on financing and warranties for your car / paint / wheels and tyres.
Overall good experience.
On my test drive the check tyre pressure indicator came on and I reported this on my return.
I went ahead and bought that vehicle and was told there was no issue found with the tyres and the light had been reset but here i am just over a week later with a slow puncture in the front passenger tyre.
I'm sure I would be told it could've happened any time but I'm betting it takes a week to lose pressure again indicating it was just topped up and the light reset at the garage.
So minus 1 * for that.

I purchased a vehicle from Carbase in January, and the entire experience has been a masterclass in post-sale evasion and unacceptable vehicle standards.

The vehicle was handed over in shockingly poor cosmetic condition, covered in scratches and swirls. To add insult to injury, they charged for an expensive paint protection package that was applied directly over these pre-existing paint defects, rendering the protection completely worthless. When I raised the cosmetic state of the vehicle upon collection, I was condescendingly asked by the salesman: "Have you ever owned a black car before?" as if basic dirt, marring, and improper preparation were standard features.

From day one, the parking sensor system was defective, constantly triggering false alerts under 5 mph. Despite taking the car back multiple times; and even having a member of their forecourt team film the sensor actively failing. Their service department refused to honour the warranty, handing the car back with an invoice stating "no component fault found." There was also immediate suspension replacement required, and luckily this was dealt with.

But sadly, the vehicle was sold with pre-existing, masked structural damage. An independent specialist technician subsequently inspected the front alloy wheel and refused to touch it, documenting a "poor previous repair" where non-standard paint had been used to conceal underlying damage. That exact same wheel has now catastrophically failed an MOT on a major structural crack, rendering the vehicle completely unroadworthy and dangerous.

Carbase has completely washed their hands of the situation, ignoring valid statutory concerns and refusing to put things right. I have been forced to formally reject the vehicle and escalate the matter to the Financial Ombudsman Service.

Selling a vehicle with poorly masked structural defects, failing to honour warranty obligations, and treating legitimate safety concerns with total indifference is unacceptable. Look elsewhere if you expect basic roadworthiness, proper vehicle preparation, or aftersales care.

All that said, Emily is lovely, helpful and supportive, but her hands are tied by the rest of the business

Customer service was mediocre, sales person sounded frustrated with any questions or explanations she had to answer. Dealership refuses to accept third party finance companies despite offering significantly higher rate finance than what is available elsewhere. Online signature documents do not make sense. Overall too many hoops to jump through considering we are the customer.

Bilal was really helpful and let us look at a few cars. Test drive straight forward to organise. Explained additional products but not pushy

Finley was amazing, great car and wonderful experience 10/10

The two gentlemen who dealt with me this weekend, could not have gone anymore above and beyond to turn a stressful situation into an easy, smooth transition. Customer service at its best.

After my second visit to Carbase and browsing the vehicles they had to offer, I purchased the vehicle I wanted with no feeling of being rushed into it, Joe and the team were very helpful and there was no pressure on selling, you pick a car tell them what you require and can afford they are very transparent, on leaving with my new car I had a welcome pack which I was surprised in getting. Would definitely recommend Carbase on anyone thinking of buying a new vehicle.

John at Bristol was really helpful and very informative

I was dealing with John at the Bristol branch and he was amazing. So helpful, went through everything in so much detail and really helped me. This is my second tome coming to Carbase and I wouldn’t use anyone else now.
Definitely recommend .

The sales team when buying my car was great, had a problem with software after few days and they got it sorted with paying for myself to go to a company in my area, could not fault them. But now it’s a complete different story. I have been ringing every day, sometimes twice a day for several days waiting for a call back about my car, I ring sales as I wait on hold with aftercare and then after 30 minutes you get a robot talking and it won’t let you go any further.
I can not drive my car because I don’t want my children in it because it’s not safe as I have told the staff members I have spoken to, so not having a car for this period of time with it not being my fault the reason why is not good. I don’t know what else I can do and I am polite to them as I don’t believe in being rude, gets you no where but I’m at the point now where I am stuck with no car and not sure what else to do

Went to carbase with a budget, had a sales man ( joe) very helpfull, very patient with myself, found a car, was near on budget, made prosses very easy and the overall signing with Alistair was straight forward, will definitely be bk in 5 years.

Mergin was very helpful, very knowledgeable,approachable , he is very kind to explain all the details of the car we purchased. Thank you Mergin for assisting us today, very quick and smooth transaction. Denis and Vilma Oamil