Carbase Reviews 

Archie was amazing throughout aswell Dan😊

Amazing experience today with Jayden, Awais and Liam. Seamless, fault free and all around amazing people.

This was the 3rd car we've purchased from carbase, Matt was my salesman this time round and was very friendly, clearly explained the process for me and didn't feel rushed or pressured. Easy experience from start to finish.

Carbase Bristol.
I was on the hunt for my own car and hubby brought me here. I found what I was looking for and Wayne and Matt handled everything smoothly and efficiently! Could not fault them at all. Very pleased customer.

Made to feel very welcome with helpfull, friendly staff. No hard sell to buy and made sure I was totally satisfied with everything before I left. Very smooth transaction and all was explained clearly and thoroughly. Would definatly recommend to friends and family. Great experience all round and happy with my purchase.

My partner and I came to the branch late on Sunday. Mirgen (who had previously sold a car to my partner) instantly helped us and created an appointment to get us seen. He was extremely patient with my indecisiveness on choosing a car and was fantastic in negotiating my partner and I the best deal. He went above and beyond for us, even stayed after close to help us. Fantastic service!! My partner and I will definitely be back when the time comes to get new cars again!

Really good experience with Carbase. Nice and easy from start to finish. Joe kept me up to date along the way. Great customer service

Good experience. Joe was very helpful and the car I purchased was in very good condition. Very long process,I ended up spending over 4 hours on site. Overall though a positive experience and I’m very happy with my new car

Phil the salesman who dealt with us was so patient not pushy and treated exactly like a salesman should l, it was really busy but he never got stressed. His experience was also shared with the guy who dealt with all the finance nothing was to much trouble, it’s the 2nd vehicle we have bought from Carbase and will definitely come back again.

The guys at Carbase Lympsham are not just sales colleagues they are reassuring and considerate people. I felt confident and anxious at the same time making a big purchase by myself and the guys were very supportive. I did not feel pressured at any time. From the moment I walked through the door I was not hassled in any way, was offered tea or coffee and offered any keys to cars I would like to look at and left to explore in my own time. I am so pleased with my new car and the aftercare service.
I will recommend Carbase Lympsham to all my family and friends 100 percent.
I would like to commend Matt Balcombe for his technical help with my phone and transferring my dog's comforts from my old car to the new one. Your kindness and respect Matt is who you are and not just your job. Thank you for helping me make buying my car a pleasure as it was an anxious time for me.

Will at Carbase was brilliant. He was super friendly and has great customer service. He helped me with every question I had to ask. The process was really smooth and simple. They let me test drive the car the day before by myself and I came back the next day and I had the car in my name within the hour. They also gave me same day insurance totally free to give me enough time to get my own sorted. I couldn’t recommend enough. Thanks again.

I purchased a van from the Vanbase side of the company,
On driving down to Cornwall,
One of the side trims with a orange side light came loose,
So I had to stop & find out what was going on,
To my dismay!
I discovered my van had been in an accident that wasn’t disclosed to me,
I was livid having paid out over twenty thousand pounds on a van that wasn’t fit for purpose,
I told them I wanted a full refund within the thirty day window,
I was turned down but offered a repair
Which I had no choice but to accept,
As long as I was updated with photos & progress by email,
I dropped my van off on 4th September on provision it would be ready today 14th September
I rang Saturday to get a progress report
As I hadn’t been kept updated as promised,
They said someone would call me back
Didn’t happen,
This morning I’ve rung Three times still waiting to find out if I can collect my van
My friend has taken a day off,
I’ve since had a call three hours after my first call,,
my van isn’t ready & needs a specialist repair & they are waiting on a quote,
Rather than just getting it done,
There customer service isn’t up to scratch as far as I’m concerned,
I bought my last van from them no issues,
What a shambles they are now as far as I’m concerned,
RAC vehicle checks are not adhered too whatsoever,
If I could give them minus stars it would be a -10,

Arrived with a car in mind. Didn’t need a test drive, don’t need finance just wanted to buy the car via bank transfer. Were told we would have to wait up to 2 hrs despite this. After 2.5hrs waiting and checking numerous times told the car we wanted had been sold, they couldn’t even guarantee anyone would see us to discuss alternatives. By this point it was 4.10 (having arrived at 13.30) no one was willing to see us as it closed at 5pm. Total waste of our day and it was only us checking what was happening that got us to the conclusion we wouldn’t be seen otherwise we clearly would have been left until 5pm and then told. Zero communication. Managers happy to sit behind a desk and not come and discuss with us themselves and send receptionists. Would avoid at all cost. Awful experience, no concept of basic communication.

Just drove 2 and a half hours to pick up a car which I had reserved which I then needed to use to drive to London. Looking around the car I spotted immediately there was a nail in the tyre. Although I understand this can happen the car also wasn’t clean and was presented poorly. They then informed me they couldn’t fix the tyre immediately and to hold the vehicle they wanted me to pay a £500 non refundable deposit! For a car I haven’t even driven! If anything they should have sorted the tyre and held the vehicle until I could actually drive it as a good will gesture. Instead I’ve driven 5 hours to experience crap service, see a dirty car with a nail in the tyre and be asked for a non refundable deposit for a car I intended to drive away today! Absolute joke of a company!

I would recommend Carbase Bristol to friends and family because they were very patient with me as I was very nervous about purchasing my new car. Roberto was very nice and helpful. Would definitely recommend to a friend!

Friendly and knowledgeable. Great attention to detail and very helpful

Completely out of our comfort zone and buying a replacement car due to ours having been written off in a crash, so we were a bit anxious about what a ‘car supermarket’ experience would be like.
We need not have worried. Finley Bodard-Williams took care of us beautifully. He had just the right amount of charm which felt genuine, put us at our ease, explained every step clearly and kept us informed about the progress of our purchase and what would be happening next. We did not require finance as we’re cash buyers but he explained all our options clearly but without making us feel under pressure. We took out the RAC warranty offer as a result of his clear explanation.
Thanks to Finley and his line manager who was equally helpful, we feel we could highly recommend Car Base Bristol to family and friends.

The link to do a review via judge service expires after a few weeks which is why they have 96%. Don’t like receiving negatives. Buying a car is easy. It’s the after sales that’s the important issue with any garage. Do not use bought a Mercedes went back as CarPlay wasn’t working. The salesman said when we test drove no worries we will get that fixed for you. It’s not like we paid £4k we paid nearly £10k. The garage lost the only key. The key was replaced but the car was there for 4 weeks. Would not recommend whatsoever. We had the car 4 weeks it was at the garage 4 weeks so therefore we have already lost 1 months warranty. Duty of car when a key is left with a garage went missing from the advisor Billie’s desk still not found!! The garage is RAC approved garage so surely there is a protocol to follow when any car is left in a garage. Nope just left on the desk and then disappeared never to be seen again. Asked for some compensation. Do you know what I was told no because we replaced the key!!! Unbelievable it’s the least you can do!! You lost the key. Mike Kelly is the group after sales leader and as yet still not replied to my form complaints email dated 17th August. Also copiied in complaints but still no reply. Communication is non existent! And guess what CarPlay still not working - no suprise there! Reported to RAC Complaints. Will take it further if we have too. Fight goes on…. Will update here if I get anywhere with RAC.

Within a few days I noticed issues with the vehicle, phoned up carbase and was immediately told to book it in with their approved garages.

Car goes into garage and I am told that the car is suspected to require a new head gasket, egr valve and starter motor. I was advised by their own garage that it would have been clear the car had issues before the sale, and to start the return process.

Well two weeks in and with numerous phone call and emails, I am yet to hear from anyone within the returns/complaints department. As you can only email them, makes it very easy to just complelty ignore you.

I have now had no working vehicle for two weeks and I was told that they will not supply any form of replacement or interim.

Please anyone looking at purchasing a vehicle from Carbase, my advise would be to avoid at all cost.

Yes you get warranty, but if you have to return the car its near impossible. But if you find yourself in a similar situation, I would advise going to the Ombudsman (but they make you wait 8 weeks).

Bought my car last week Joe the salesman was brilliant and helped me through the whole process and gave some sound advice