Anamarie was very helpful, as are all the online reps. The only issue was how long the process takes. It’s not just this time, but anytime I use the chat feature, there’s a delay between my comment/q... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I just ordered a refill on a prescription previously filled with CDD. The process was pretty smooth, except they asked for all the documents previously submitted, including ID, prescription, and a ca... See more
Company replied
Communication via chatting with a live agent (Heizel) was great! Prompt and clear, a quick answer, excellent customer service. I've had nothing but great experiences with CDD and you can put this on t... See more
Company replied
Love CDC customer service! Jesika made things easy all the way around. I've Never had a situation that couldn't fixed. Drugs are exactly as ordered. Communication with my doctor is excellent. Will st... See more
Company replied
Company details
- Online Pharmacy
- Drug Store
- Online Prescription Medication Vendor
- Pharmaceutical Company
- Pharmacy
- Veterinary Pharmacy
About Canada Drugs Direct
Written by the company
Canada Drugs Direct is a highly rated & certified Canadian pharmacy Online. Save on your prescription, OTC & pet meds using Canada Drugs Online Pharmacy.
Why Choose Canada Drugs Direct?
Canada Drugs Direct is a certified online Canadian pharmacy providing U.S. residents access to high quality medications at an affordable price. Since 2016, we have helped Americans access their much-needed medication safely, conveniently, and affordably. Buy your medications online and start saving!
Canada Drugs Direct
Written by the company
Price Match Guaranteed
Affordable Canadian Pharmacy Online
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!
Contact info
Suite 520 , 800-15355 24th Avenue , V4A2H9, Surrey, Canada
- 1-888-904-8467
- info@canadadrugsdirect.com
- www.canadadrugsdirect.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Very responsive chat
Very responsive chat, high quality.
Appreciate the interchange
19 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Poor site design
It is not clear what needs to happen upon checkout and what steps you have to take. Not being able to use a credit card is a real pain. Attaching documents is a real pain as well.
As a professional UX Researcher and UX Architect + web and eCommerce designer, this site has a lot of opportunities for improvement
18 July 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced using our website. We have forwarded your comments to our IT and Development team for further action. We appreciate your feedback and hope to provide you with a better online experience in the future.
I think it is taking a really long time…
I think it is taking a really long time for the orders to arrive .
17 July 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced. The order was placed on June 11 and shipped out June 17. It was delivered to you on July 1. Typically, orders can take up to 5 business days for processing and 10-20 business days for delivery with a valid prescription and documentation. We recommend that you place a refill order at least 6 weeks in advance to allow ample time for delivery. We appreciate your patience and understanding and we look forward to providing you with a better experience in the future. For further questions you can visit our website and use the online chat platform.
easy to get to live help
easy to get to live help. solved issue immediately
15 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Very easy to deal with and very helpful
Very easy to deal with and very helpful
15 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Easy to order and friendly customer…
Easy to order and friendly customer service.
15 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Immediate help.
15 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Every contact I have with Canada Drugs…
Every contact I have with Canada Drugs Direct is positive, friendly, thorough, and responsive
14 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Easy to navigate website
Easy to navigate website, efgicient. fast, and friendly live help when needed.
13 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Great Pricing, Refill Issues within the System
I've been ordering the same prescription for almost 2 years now because the pricing is great compared to US prices, but even with a current prescription and refills on file, every time I place a refill order, my invoice says "waiting for prescription". So I have to call or chat with someone to have them adjust my order to reflect that there are refills available. The system needs to be fixed so the customer doesn't have to do this each time.
Also, the amount that is first quoted in the system is also off by one cent each time once I receive the email confirmation. So that also has to be adjusted because I've already submitted my check by then with the originally quoted price.
The customer service workers are very helpful in adjusting my order information, and I appreciate their assistance each time. Hopefully the above systems issues wll be addressed.
8 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the honest review. We will follow up with our IT and Development team with your concerns regarding the "waiting for prescription" status and make the necessary changes for simplification purposes. We appreciate your patience and understanding and hope to offer you with a better experience in the future.
Your customer service is amazing!!!
9 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review and kind words. We appreciate your business and hope to serve you again.
The website is full of bugs
The website is full of bugs. It's not possible create account or order a drug without a customer support
9 July 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced using our website. We will forward your comments to our IT and Development team for further action. We appreciate your patience and understanding and hope to provide you with a better online experience in the future.
Felix was very helpful during the chat…
Felix was very helpful during the chat to help me finish placing my order.
8 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Felix was happy to assist you with resolving your question and inquiries. We appreciate your business and hope to serve you again.
Was not allowed to purchase qty I need, site & customer service good
The site was easy to use and a real customer service person is quickly reachable by phone or chat. But I was told that I couldn't purchase all three inhalers due to how the prescription was written? It was going to be almost double $ to purchase 2 inhalers then 1 inhaler. So I am trying a different medical distributor instead.
8 July 2026
Unprompted review
Reply from Canada Drugs Direct
We apologize for the inconvenience you've experienced with receiving the quantity of medication that you wanted. We recommend asking your doctor to write the script in a way that will make it allowable for you to receive 3 inhalers. We appreciate your patience and understanding and hope to serve you better in the future.
Excellent customer service
Excellent customer service! Way less expensive than my insurance.
7 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
I wasn't sure about my payment method…
I wasn't sure about my payment method and Felix was able to help me from the chat box. Thanks again Felix, you were very helpful and I appreciate it. - Ron G.
7 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Felix was happy resolving your questions and concerns. We appreciate your business and hope to serve you again .
Uploading Rx Issue
I was having trouble uploading my refill Rx, so I went on the chat. Heizel was super helpful and was able to receive my upload.
6 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Heizel was happy resolving your questions and concerns. We appreciate your business and hope to serve you again .
Order is not difficult to place and is…
Order is not difficult to place and is processed promptly.
25 June 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. We appreciate your business and hope to serve you again.
Anamarie was very helpful
Anamarie was very helpful! I had trouble processing my prescription and she helped me through the chat.
3 July 2026
Unprompted review
Reply from Canada Drugs Direct
Thanks for the positive review. Anamarie was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again .
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