Canada Drugs Direct Reviews 

5,156
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 638 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the exceptionally helpful staff and the remarkably quick, efficient response times provided by the live chat support team during daily interactions. People consistently appreciate the professional guidance, friendly attitude, and seamless assistance when managing their individual pharmacy needs and medication questions. However, some customers also noted frustrating delivery delays, disorganized communication, and occasional unexpected difficulties when attempting to properly process and finalize their prescription orders. A small group of reviewers experienced prolonged waiting periods, unexpected procedural steps, or communication gaps before finally receiving their necessary medical treatments and supplies.

What people talk about most

Customer service

Customers report positive experiences with customer service, highlighting quick responses and helpful live... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, patient, and... See more

Order

Consumers find order experiences to be mixed, with some reporting helpful assistance and efficient processing... See more

Service

Reviewers highlight positive aspects of service, describing experiences as quick, efficient, and friendly.... See more

Response time

People report positive experiences with response time, highlighting that support agents are quick to answer... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Anamarie was very helpful, as are all the online reps. The only issue was how long the process takes. It’s not just this time, but anytime I use the chat feature, there’s a delay between my comment/q... See more

Company replied

Rated 4 out of 5 stars

I just ordered a refill on a prescription previously filled with CDD. The process was pretty smooth, except they asked for all the documents previously submitted, including ID, prescription, and a ca... See more

Company replied

Rated 5 out of 5 stars

Communication via chatting with a live agent (Heizel) was great! Prompt and clear, a quick answer, excellent customer service. I've had nothing but great experiences with CDD and you can put this on t... See more

Company replied

Rated 5 out of 5 stars

Love CDC customer service! Jesika made things easy all the way around. I've Never had a situation that couldn't fixed. Drugs are exactly as ordered. Communication with my doctor is excellent. Will st... See more

Company replied


Company details

  1. Online Pharmacy
  2. Drug Store
  3. Online Prescription Medication Vendor
  4. Pharmaceutical Company
  5. Pharmacy
  6. Veterinary Pharmacy

About Canada Drugs Direct

Written by the company

Canada Drugs Direct is a highly rated & certified Canadian pharmacy Online. Save on your prescription, OTC & pet meds using Canada Drugs Online Pharmacy.

Why Choose Canada Drugs Direct?

Canada Drugs Direct is a certified online Canadian pharmacy providing U.S. residents access to high quality medications at an affordable price. Since 2016, we have helped Americans access their much-needed medication safely, conveniently, and affordably. Buy your medications online and start saving!

Canada Drugs Direct

Written by the company

Price Match Guaranteed

Affordable Canadian Pharmacy Online

Affordable Canadian Pharmacy Online
We guarantee the lowest price on all of our prescription products. If you find your medications cheaper at any other recognized licensed mail order pharmacy, we will not only match their price, we will beat it by 25% of the difference. It is our 125% price match guarantee!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(5,156)

621 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Anamarie was very helpful

Anamarie was very helpful! I had trouble processing my prescription and she helped me through the chat.

3 July 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Anamarie was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again .

Rated 5 out of 5 stars

Joyce was very helpful

Joyce was very kind, professional, and helpful!

2 July 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Joyce was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again .

Rated 4 out of 5 stars

That chat person was very helpful

That chat person was very helpful, however, the website can be a bit cumbersome and confusing. It could use some streamlining.

2 July 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the review. We will forward your comments to our IT and Development team for further action. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

Customer service

Chat person Analiese was clear and prompt. My order was processed and my questions answered.

29 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Anamarie was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

Pam is a great support agent

Pam is a great support agent, and your service is awesome!

29 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Pam was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

responsive customer service.

responsive customer service.

29 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

excellent customer service

Jessica was very helpful.

29 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Jessica was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

pam with customer service

pam with customer service, hooked me up

29 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Pam was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

quick and easy chat experience

quick and easy chat experience, solved issue

26 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

My customer service rep was great

My customer service rep was great! Pam really helped and guided me through what I needed to do.

24 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Pam was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

Extremely helpful and easy

Extremely helpful and easy, great customer service and great company overall

23 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review and kind words. We appreciate your business and having customers like you. We hope to serve you again.

Rated 5 out of 5 stars

PAM WAS FRIENDLY

PAM WAS FRIENDLY, QUICK TO RESPOND AND RESOLVE MY PROBLEM!

23 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Pam was happy to resolve your questions and concerns. We appreciate your business and hope to serve you again.

Rated 5 out of 5 stars

This company is very professional and responsive.

This company is very professional and helpful. I have ordered from them for a few years now and I always get my product(s) in a timely manner. The website is user friendly and they are very responsive when there is a problem or concern.

22 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review and kind words. We appreciate customers like you and your business. We hope to serve you again.

Rated 5 out of 5 stars

Anamarie was so patient

Anamarie was so patient. I had a hard time uploading my script and she was able to fax my doctor to get the script. Also, our conversation was interrupted by my medical video conference but she hung in there with me. I hope to continue with your site. Thank you

22 June 2026
Unprompted review
Canada Drugs Direct logo

Reply from Canada Drugs Direct

Thanks for the positive review. Anamarie was happy to assist you with resolving your questions and concerns. We appreciate your business and hope to serve you again.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look