Canada Citizenship Immigration Services Reviews 

2,487
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals genuinely appreciate the professional staff members who consistently provide clear, detailed, and highly helpful information regarding the entire immigration process. Consumers frequently note that the advisory agents are exceptionally kind and patient, ensuring everyone feels fully supported from the very beginning. However, some people mentioned experiencing serious difficulties when trying to reach customer support and feeling pressured to make immediate financial payments. A few other reviewers also noted frustrating communication delays, unresponsive communication channels, and a noticeable lack of prompt assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the updates on my case were frequent. All the fees are paid, documents submitted but the job search is dragging so long. Not a single interview in over 5 months. Im anxious and panick... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

Greetings! The experience with you was great, I have nothing but praise for you. Unfortunately, my wife choose not to continue due to language problems. She does not speak English so well. Maybe w... See more

Company replied

Rated 5 out of 5 stars

Dear ladies and gentlemen, Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and fam... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,487)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I have received complete information…

I have received complete information about preparing my personal details and CV TO EMIGRATE TO CANADA

29 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Daniel,

Thank you for taking the time to share your feedback.

We’re glad to hear that you received complete information regarding your personal details and CV preparation for your immigration process to Canada.

We also appreciate your honest rating. If there is anything that was unclear or if you would like further support, our team will be happy to assist you at any time.

Thank you for choosing CanadaCIS and for your trust in our services. 🇨🇦

Rated 5 out of 5 stars

Excellent very freindly.And very…

Excellent very freindly.And very helpful.

29 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Miss Kim,

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you found our team friendly and helpful. Providing professional support and a positive experience for our clients is always our top priority.

Thank you for choosing CanadaCIS. We look forward to assisting you every step of the way on your Canadian immigration journey! 🇨🇦

Rated 5 out of 5 stars

The most important

The staff is so good, he's incredible and compression to me when other people judge me

29 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Manuel Cantos,

Thank you very much for your 5-star review!

We truly appreciate your kind words about our staff. We're glad to hear you felt understood and supported, especially during a time when you may have felt judged by others. Providing respectful, professional, and compassionate service is very important to us.

Thank you for choosing CanadaCIS. We wish you all the best in your journey toward Canada and remain here to support you every step of the way! 🇨🇦

Rated 5 out of 5 stars

Great Customer Service

The Agent was very professional and understood my situation. I will definitely be recontacting the service as I am not able to proceed at present.

29 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Darryl,

Thank you very much for your 5-star review!

We’re glad to hear that you found our agent professional and understanding of your situation. We fully respect your decision to pause for now, and we will be happy to assist you again whenever you are ready to proceed.

Thank you for choosing CanadaCIS. We look forward to hearing from you again in the future and supporting you on your Canadian immigration journey! 🇨🇦

Rated 4 out of 5 stars

It has been a good experience speaking…

It has been a good experience speaking with Alina Gerov. She is very informative and makes sure her clients understand the whole process.
I feel confident working with her.

27 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you, Njabulo, for taking the time to share your experience and for your 4-star review!

We're delighted to hear that Alina Gerov provided you with clear, informative guidance and took the time to ensure you understood every step of the process. Building our clients' confidence through transparent communication is something we truly value.

Thank you for choosing CanadaCIS. We look forward to continuing to support you throughout your Canadian immigration journey, and we hope to earn that fifth star as we move forward together!

Warm regards,
The CanadaCIS Team

Rated 5 out of 5 stars

I am a hairdresser

I am a hairdresser

26 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Christelle,

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us.

We understand that, as a hairdresser, pursuing immigration to Canada is an important step toward achieving your personal and professional goals. It has been our pleasure to assist you throughout your journey.

We wish you every success in your Canadian immigration process and in your future career. Thank you again for placing your trust in CanadaCIS!

The CanadaCIS Team

Rated 5 out of 5 stars

Hi My experience ☺️ is great because i…

Hi My experience ☺️ is great because i always received the call from the expert explain to me everything I want to know

1 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Nsoni,

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you had a great experience with CanadaCIS.

Providing clear guidance and keeping our clients informed throughout their immigration journey is one of our top priorities. We're glad our expert was able to answer your questions and provide the support you needed.

Thank you for trusting CanadaCIS. We wish you every success with your Canadian immigration journey and look forward to continuing to assist you.

The CanadaCIS Team

Rated 5 out of 5 stars

I was immediately contacted by a staff…

I was immediately contacted by a staff member by phone who was very kind.

25 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Olga Valeria,

Thank you very much for your 5-star review! We’re delighted to hear that you were contacted promptly and that our team member made a positive impression with their kindness and professionalism.

Providing responsive, friendly, and personalized support is at the heart of what we do, and we're glad your experience reflected that.

Thank you for choosing CanadaCIS. We look forward to continuing to support you throughout your Canadian immigration journey.

The CanadaCIS Team

Rated 1 out of 5 stars

Please your is excellent just that iam…

Please your is excellent just that iam busy with a surgery to do that's why. I will continue when i am done with the surgery. Thanks

24 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Fabrice,

Thank you for taking the time to leave a review.

We hope your surgery goes well and wish you a smooth and speedy recovery. Your health is the most important priority, and we completely understand that this is your current focus.

We're grateful for your kind words about our service, and we'll be here to support you whenever you're ready to continue your Canadian immigration journey. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.

We wish you all the best and look forward to speaking with you again when the time is right.

Warm regards,
The CanadaCIS Team

Rated 5 out of 5 stars

great service

24 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Safela,

Thank you for your wonderful 5-star review!

We’re delighted to hear that you were happy with our service. Your kind words mean a lot to our team and motivate us to continue providing the highest level of support to our clients.

Thank you for choosing CanadaCIS. We wish you every success with your Canadian immigration journey!

The CanadaCIS Team

Rated 3 out of 5 stars

Its very hard to reach your number when you missed calls

Well am more concern why payment before your visa or jobs ..i really want to be sure that all is real not scam..

23 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Gloria,

Thank you for taking the time to share your feedback with us.

We appreciate your concerns, and we understand how important it is to feel confident when making such an important decision. Regarding your first point, we sincerely apologize if you found it difficult to reach us after a missed call. We are continuously working to improve our responsiveness and communication.

As for the payment, we understand why you would have questions. CanadaCIS is a private immigration agency that provides professional immigration guidance and support throughout the application process. Our fees cover the services we provide, such as eligibility assessments, document preparation, immigration guidance, and ongoing assistance. Since these are professional services performed throughout your journey, payment is required for the work carried out—not for a visa or a job offer, which no legitimate agency can guarantee.

We encourage all prospective clients to ask questions and take the time they need to feel comfortable before moving forward. Transparency is very important to us, and we're always happy to clarify any concerns.

Thank you again for your feedback, and we hope to have the opportunity to continue assisting you.

Kind regards,
The CanadaCIS Team

Rated 5 out of 5 stars

They are very helpful and friendly.

They are very helpful and friendly.

23 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Nazifa,

Thank you so much for your wonderful 5-star review!

We’re delighted to hear that you found our team helpful and friendly. Providing professional guidance and excellent customer service is our priority, and your feedback means a great deal to us.

Thank you for trusting CanadaCIS. We wish you all the best with your Canadian immigration journey and look forward to assisting you every step of the way.

The CanadaCIS Team

Rated 5 out of 5 stars

Mr Adrian Ross was so kind and patient…

Mr Adrian Ross was so kind and patient on explaining me all of the process details -- much more taking into account that my English listening is still not the best possible. So thankful!

23 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Antoni, for your wonderful 5-star review!

We're delighted to hear that Adrian Ross was able to guide you through the process with patience and clarity. We understand that discussing immigration in a second language can be challenging, so we're especially pleased that he made everything easy to understand and helped you feel comfortable throughout the conversation.

Your kind words mean a great deal to our team. Thank you for placing your trust in CanadaCIS, and we look forward to supporting you throughout every step of your Canadian immigration journey.

We wish you all the best!
The CanadaCIS Team

Rated 5 out of 5 stars

I really appreciate the you guys are…

I really appreciate the you guys are very patient with me thank

23 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much, Valeria, for your wonderful 5-star review!

We truly appreciate your kind words. It means a lot to know that our team's patience and support made a positive difference during your experience. We understand that every immigration journey is unique, and we're committed to guiding our clients every step of the way.

Thank you for choosing CanadaCIS. We look forward to continuing to support you on your journey to Canada!

Warm regards,
The CanadaCIS Team

Rated 5 out of 5 stars

It was really nice and very easy to…

It was really nice and very easy to understand everything that you offer

22 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Erick,

Thank you very much for your 5-star review and for your kind words.

We are delighted to hear that you found our services easy to understand and that your experience with Canada CIS was positive. Our team works hard to provide clear guidance and support throughout the immigration process, so your feedback means a great deal to us.

We truly appreciate your trust in Canada CIS and look forward to continuing to assist you on your journey to Canada.

Wishing you all the best for the future!

Kind regards,

Canada CIS Team

Rated 5 out of 5 stars

All Details

Great experience 👍

18 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Alexandru,

Thank you very much for your positive feedback and 5-star rating!

We are delighted to hear that you had a great experience with our team. Your kind words and support are truly appreciated and motivate us to continue providing the highest level of service to our clients.

Should you have any questions or require any assistance with your Canadian immigration plans in the future, please do not hesitate to contact us. We will be happy to assist you.

Thank you for choosing Canadacis.

Kind regards,

The Canadacis Team

Rated 3 out of 5 stars

The problem is that i dont have money,

The problem is that i dont have money,
I lost my previous job.

25 May 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your situation with us. We are sorry to hear about the difficulties you have faced and the loss of your previous job. We understand that financial circumstances can change unexpectedly and that this can make it difficult to move forward with future plans.

We appreciate the time you took to speak with our team, and we wish you the very best in finding new opportunities and improving your situation. Should your circumstances change in the future, we will be happy to provide information and guidance regarding the options available to you.

We wish you success and all the best for the future.

Rated 5 out of 5 stars

I am working in garden service in…

I am working in garden service in larnaca aéroport for 5 years

15 June 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your professional experience.

Having worked for 5 years in garden maintenance services at Larnaca Airport demonstrates dedication, reliability, and valuable practical skills. We appreciate the trust you have placed in us and are pleased to support you in your future projects.

We wish you continued success in your career and remain available should you need any assistance.

Kind regards,

Rated 5 out of 5 stars

Excellent attention.

Excellent attention.

11 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your review!

We are delighted to know that you appreciated the attention and support you received. Providing professional, attentive, and personalized assistance is always our priority.

We truly appreciate your trust and remain at your disposal for any future questions or needs.

Best regards,

Rated 5 out of 5 stars

I appreciate the oportunity and…

I appreciate the oportunity and hopefully I am gonna make my way to Canada soon 😊👍

11 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Marco Vazquez,

Thank you very much for your 5-star rating and for taking the time to share your thoughts with us. We truly appreciate your kind words and your positive attitude.

We are delighted to know that you appreciate the opportunity and that you remain optimistic about achieving your goal of making your way to Canada in the near future. Pursuing new opportunities abroad is an important decision that requires determination, patience, and hope, and it is inspiring to see the enthusiasm and confidence reflected in your message.

Our team is committed to providing clear guidance, professional support, and attentive service to help individuals better understand their options and move forward with confidence toward their personal and professional goals. Comments like yours remind us why we are passionate about what we do and motivate us to continue assisting people with dedication and care.

Thank you once again for your trust and for sharing your experience with our community. We sincerely wish you every success in your future plans and hope that your aspirations become a reality very soon.

Should you have any questions or require further assistance in the future, please know that we will be more than happy to help.

Canada CIS Team

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