Canada Citizenship Immigration Services Reviews 

2,489
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 516 reviews, reviewers overwhelmingly had a great experience with this company. Many individuals genuinely appreciate the professional staff members who consistently provide clear, detailed, and highly helpful information regarding the entire immigration process. Consumers frequently note that the advisory agents are exceptionally kind and patient, ensuring everyone feels fully supported from the very beginning. However, some people mentioned experiencing serious difficulties when trying to reach customer support and feeling pressured to make immediate financial payments. A few other reviewers also noted frustrating communication delays, unresponsive communication channels, and a noticeable lack of prompt assistance.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

At the beginning the updates on my case were frequent. All the fees are paid, documents submitted but the job search is dragging so long. Not a single interview in over 5 months. Im anxious and panick... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

Greetings! The experience with you was great, I have nothing but praise for you. Unfortunately, my wife choose not to continue due to language problems. She does not speak English so well. Maybe w... See more

Company replied

Rated 5 out of 5 stars

Dear ladies and gentlemen, Please I don't have the intention to quite, or not to go further, sometimes, I got your email lately, because of my job routine, if your association can help me and fam... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(2,489)

754 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication

Good communication

15 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Nicky,

Thank you for your 5-star review!

We're delighted to hear that you had a positive experience with our communication. At CanadaCIS, we strive to provide clear, timely, and professional support to every client throughout their Canadian immigration journey.

We truly appreciate your trust in our team and look forward to continuing to assist you every step of the way.

Kind regards,

The CanadaCIS Team

Rated 5 out of 5 stars

Roberto

Roberto !!!

1 December 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Grazie mille per il suo commento!

Siamo felici di sapere che Roberto abbia lasciato una buona impressione durante la sua esperienza con il nostro team. Gli trasmetteremo con piacere le sue parole e la ringraziamo per la fiducia.

Continueremo a lavorare per offrirle sempre un supporto professionale e attento durante il suo percorso.

Cordiali saluti,

Rated 4 out of 5 stars

Service communication is good

Service communication is much greater, it's like you've been talking with someone you know for ages.

14 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Andile,

Thank you so much for your wonderful 5-star review!

We're delighted to hear that you enjoyed communicating with our team and that our service made you feel as though you were speaking with someone you've known for years. Building trust, providing clear guidance, and making our clients feel comfortable throughout their Canadian immigration journey are very important to us.

Your kind words mean a great deal to the entire CanadaCIS team. We truly appreciate your trust and look forward to continuing to assist you every step of the way.

Kind regards,

The CanadaCIS Team

Rated 5 out of 5 stars

I'm a harder worker, trustworthy and dedicated

1. Medication & Stock Deliveries: Safely delivered chronic medication, scripts, and shop stock to patients and clinics in Overberg.
2. Cold Chain Compliance: Transported temperature-sensitive items like insulin in cooler boxes. Checked temp logs to maintain SAPHRA compliance.
3. Route Efficiency: Planned daily delivery routes to ensure 100% on-time delivery for elderly patients waiting for chronic meds.
4. Proof of Delivery: Obtained signatures, ID numbers, and completed POD paperwork for all deliveries. Zero medication errors or
5. Vehicle Inspections: Conducted daily checks on pharmacy vehicle: tyres, fuel, lights. Logged mileage and reported faults immediately.
6. Confidentiality & Security: Maintained patient confidentiality during deliveries. Secured vehicle when unattended to prevent theft of scheduled meds.

17 July 2025
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Bongo,

Thank you for sharing your experience and for your 5-star review!

We truly appreciate your kind words and are pleased to know that you value the professionalism, reliability, and dedication of our team. At CanadaCIS, we understand that every immigration journey is important, and we are committed to providing our clients with careful guidance, clear communication, and continuous support throughout the process.

Thank you for trusting CanadaCIS. We wish you every success as you continue your journey toward Canada!

Kind regards,

The CanadaCIS Team

Rated 5 out of 5 stars

She explained to me in a thorough and…

She explained to me in a thorough and concise manner. I was happy with the information she shared with me.

3 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your wonderful review!

We’re delighted to hear that the information was explained to you in a clear, thorough, and concise way. It’s great to know that you were happy with the guidance and support you received.

We truly appreciate your trust and look forward to assisting you throughout your journey whenever you need us.

Kind regards,

Rated 5 out of 5 stars

Excellent information service

Excellent information service for anyone looking to explore opportunities in Canada. The assistance I received was truly outstanding: the lady who contacted me was kind, highly knowledgeable, and very clear in her explanations. She answered every question thoroughly, conveying competence and confidence. A serious, professional, and genuinely helpful service for anyone taking their first steps in researching opportunities in Canada.

9 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your thoughtful and detailed review!

We’re delighted to hear that you had such a positive experience with our team. It’s especially rewarding to know that the information you received was clear, comprehensive, and helpful, and that our team member’s professionalism, kindness, and expertise made a positive impression.

Our goal is to provide reliable guidance and outstanding support to everyone exploring opportunities in Canada, and your feedback encourages us to continue delivering the highest level of service.

Thank you for your trust. We wish you every success and look forward to assisting you throughout your journey.

Kind regards,

Rated 5 out of 5 stars

Great fast service.

19 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your great review!

We’re delighted to hear that you were pleased with our fast and efficient service. Providing prompt, professional, and reliable support is always our priority.

We truly appreciate your trust and look forward to assisting you again whenever you need us.

Kind regards,

Rated 5 out of 5 stars

Customer communications

Customer communications

8 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your feedback!

We’re pleased to know that you appreciated our customer communication. Clear, professional, and timely communication is a key part of the support we provide to our clients.

We appreciate your trust and remain available to assist you whenever you need us.

Kind regards,

Rated 4 out of 5 stars

It's good

It's good, they helped me, continuing my migration process is nice

8 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your kind review!

We’re delighted to hear that you’ve had a positive experience and that our team has been able to support you throughout your migration process. It’s our goal to provide guidance and assistance every step of the way.

Thank you for your trust. We wish you continued success and look forward to supporting you until you achieve your goals.

Kind regards,

Rated 5 out of 5 stars

Professional and friendly

6 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your kind review!

We’re delighted to hear that you found our team both professional and friendly. Providing expert guidance while creating a welcoming and supportive experience is what we strive for every day.

We truly appreciate your trust and look forward to assisting you again whenever you need us.

Kind regards,

Rated 5 out of 5 stars

Very professional

Very professional

6 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your kind review!

We’re delighted to hear that you found our team both professional and friendly. Providing expert guidance while creating a welcoming and supportive experience is what we strive for every day.

We truly appreciate your trust and look forward to assisting you again whenever you need us.

Kind regards,

Rated 5 out of 5 stars

I look forward to beginning the…

I look forward to beginning the process.
I just need to work on raising the initial fee for it to commence.

2 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your kind review!

We’re delighted to hear that you’re looking forward to starting the process. We completely understand that preparing for the initial fee can take some time, and we appreciate your commitment.

Whenever you're ready, our team will be here to guide and support you every step of the way. We wish you all the best and look forward to assisting you in achieving your goals.

Kind regards,

Rated 5 out of 5 stars

Very good and kind helpful people

Very good and kind helpful people

2 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your kind review!

We’re delighted to hear that you found our team helpful, kind, and supportive. Providing professional service and making our clients feel valued is always our priority.

We truly appreciate your trust and look forward to assisting you again whenever you need us.

Kind regards,

Rated 5 out of 5 stars

Their patience

2 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your kind review!

We truly appreciate your feedback and are delighted to know that you valued our patience. We believe that taking the time to listen, answer questions, and support our clients is an essential part of providing excellent service.

Thank you for your trust. We wish you all the best and remain here whenever you need our assistance.

Kind regards,

Rated 5 out of 5 stars

This makes me happy

This makes me happy. It’s great.

2 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your wonderful review!

We’re truly happy to know that your experience with us has made you feel this way. Your kind words are a great encouragement to our team and inspire us to continue providing the highest level of service.

Thank you for your trust. We wish you all the best and look forward to assisting you whenever you need us.

Kind regards,

Rated 5 out of 5 stars

The officer I spoke with was very…

The officer I spoke with was very helpful in answering my questions. He was very professional and I think the company has some great employees who will go above and beyond to ensure their customers are satisfied

1 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your wonderful review!

We are pleased to know that our team member was able to answer your questions clearly and professionally. Your kind words about our staff mean a lot to us, as we are committed to providing exceptional service and making extra effort for each client.

Thank you for your trust and support. We wish you all the best and remain at your disposal whenever you need us.

Greetings,
The team

Rated 5 out of 5 stars

Good communication

Good communication

30 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Mircea,

Thank you very much for your 5-star review!

We’re happy to hear that you appreciated our communication and support. Clear and professional communication is something we always aim to provide to all our clients.

Thank you for choosing CanadaCIS. We wish you all the best in your journey to Canada! 🇨🇦

Rated 5 out of 5 stars

As soon as I signed up on the website - information about travel an work -

As soon as I signed up on the website, I was contacted in Italian and received information without being pressured to stay on the line—that was very professional!

30 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your experience, Bernhard.

We’re pleased to hear that you felt well informed from the beginning and that our team communicated with you professionally in Italian without any pressure. Clear, respectful communication is exactly what we aim to provide from the very first contact.

At CanadaCIS, we focus on making sure every client understands the process and available options before moving forward, so your feedback is truly appreciated.

If you ever need further assistance or have additional questions about your case, you can always reach out to us directly.

Rated 5 out of 5 stars

i am sorprised

19 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Jez,

Thank you for your 5-star review! We appreciate you taking the time to share your feedback.

We're glad we were able to surprise you with our service and support. Our team is committed to providing a smooth and professional experience to everyone pursuing their Canadian immigration goals.

Thank you for choosing CanadaCIS. We look forward to assisting you throughout your journey to Canada! 🇨🇦

Rated 5 out of 5 stars

I'm driver and mechanic every car and I…

I'm driver and mechanic every car and I can work employee or another jobs

29 June 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Duceysane,

Thank you for your fantastic 5-star review! We truly appreciate your feedback and are grateful that you chose CanadaCIS.

It's great to hear about your experience as a driver and mechanic. Your skills and willingness to take on different types of work are valuable qualities, and we wish you every success in achieving your goal of working and building a future in Canada.

Thank you for trusting CanadaCIS. We look forward to supporting you throughout your immigration journey! 🇨🇦

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