Canada Citizenship Immigration Services Reviews 

2,490
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Observando 527 opiniones, los revisores tuvieron una experiencia generalmente excelente con esta compañía. Muchos consumidores y personas elogiaron el servicio y la atención, destacando que los asesores son informativos, pacientes y explican los procesos de manera clara, brindando apoyo a los aspirantes. Sin embargo, algunos revisores manifestaron inquietudes sobre la insistencia en realizar pagos inmediatos o encontraron problemas con la comunicación y la falta de respuesta a sus peticiones. También hubo comentarios acerca de dificultades financieras o la percepción de que la prioridad estaba en cerrar ventas de manera apresurada, en lugar de en la ayuda integral al consumidor.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that advisors are truly helpful, patient, and... See more

Service

Customers consistently note positive experiences with service, describing interactions as quick, respectful,... See more

Customer service

Consumers find customer service to be positive, highlighting truly helpful and patient representatives.... See more

Payment

People report negative experiences with payment processes, expressing frustration over difficult sales... See more

Customer communications

Reviewers highlight ambiguous aspects of contact with the agency, reflecting a wide range of differing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke to Eric, he was informative, supportive, encouraging and punctual. I had to stop because the amount of money is a lot for me I would love to cut costs or have a breakdown of how much to pay... See more

Company replied

Rated 4 out of 5 stars

I had a good agent service that take all the require time to explain to me step by step how the process could be and I appreciate it. I had just a problem with my financial part because I'm in need... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with your services. The detailed explanation about the process and the stages involved was apt. My decision to pause the process at this time was due to my ongoing academic... See more

Company replied

Rated 5 out of 5 stars

Noah was absolutely amazing and very professional with his knowledge and the information he was sharing was very informative. I will be registering 1st week of September some questions from today's in... See more

Company replied


Company details

  1. Non-Governmental Organization

Written by the company

Looking for a professional Canada Immigration Service? You've come to the right place. We know Canada immigration. Get help moving to Canada.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 88% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(2,490)

757 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great team chemistry and very…

Great team chemistry and very knowledgeable, they make me feel special

5 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your wonderful review!

We’re delighted to hear that you appreciated our team’s chemistry, knowledge, and the personal attention we provide. Making every client feel valued and well supported is very important to us.

We truly appreciate your trust in Canada CIS and look forward to continuing to assist you throughout your journey.

Kind regards,

Rated 4 out of 5 stars

offering support

4 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your feedback. We’re glad to know that you appreciated the support provided. Our team is committed to offering clear guidance and assistance throughout the process.

We wish you every success with your plans and appreciate your trust in us.

Rated 2 out of 5 stars

Logicly if some one leave his mother country…

Logicly if some one change à country (immigration) hés looking for beter cituation , or peace so he leave hés mother country for a uknowen future and when your administration ask for waranty 15000$ absolutly wrong hés (the candidate) a poor man so if you are asking for a good personnes make it easy it’s my pt of view and your are free to décide.
Note: don’t forget you are also a foreigners old immigrated stelments from uk & France.
Best respect for your team and good luck.

5 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your perspective and for taking the time to explain your concerns. We understand that immigration is often a major decision for people who are looking for better opportunities and a more secure future.

We also understand your concerns regarding financial requirements. However, any financial guarantees or proof-of-funds requirements that may apply are determined by the specific immigration program and the applicable regulations, rather than being intended to create unnecessary barriers for applicants.

We appreciate your thoughtful comments and your respectful approach. Your feedback is valuable, and we will continue to do our best to provide clear information and support to candidates throughout their journey.

Thank you again, and we wish you and your family all the best.

Rated 5 out of 5 stars

Very good experience with Kayla!!!

5 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your wonderful review!

We're delighted to hear that you had a very good experience with Kayla. We’ll be sure to share your kind words with her, as we know they will mean a lot.

Thank you for your trust in Canada CIS. We look forward to continuing to support you throughout your journey.

Rated 1 out of 5 stars

Dear Canada CIS / Canada Open Job…

Dear Canada CIS / Canada Open Job Management,
This letter serves as my final formal demand for the immediate refund of all funds I paid for your immigration and employment services.
I entered into this agreement in good faith, relying on your representations, promises, and professional assurances. The money I paid was earned through years of honest and difficult work. I placed my trust in your organization because I believed you would provide the services you advertised.
Instead, I have experienced significant financial loss, emotional distress, and unnecessary hardship. I have spent countless hours trying to resolve this matter through respectful communication, yet I have not received a fair resolution or the refund that I believe is justified.
I have acted patiently and professionally throughout this process. Unfortunately, my patience should not be mistaken for acceptance of this situation.
I hereby demand that you return the full amount I paid within 7 calendar days of receiving this email.
If you fail to resolve this matter within that timeframe, I will continue pursuing every legal and regulatory remedy available to me. This includes pursuing complaints with the appropriate consumer protection agencies, regulatory authorities, law enforcement agencies, financial institutions, and any other relevant organizations in the jurisdictions involved. I will also preserve all records, correspondence, payment confirmations, contracts, and other evidence in support of my claim.
Resolving this matter now is in the best interests of all parties. A prompt refund would demonstrate good faith, avoid further escalation, and help bring this dispute to a fair conclusion.
This is my final attempt to resolve this matter amicably. I sincerely hope you will take this opportunity to do the right thing by processing my refund without further delay.
I expect your written confirmation within 7 days.
Sincerely,
Saroj Pandey

5 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Mr. Pandey,

Thank you for sharing your concerns. We are sorry to learn that you are dissatisfied with your experience and understand the seriousness of your concerns regarding your refund request.

We would like to clarify that refund requests are reviewed individually in accordance with the terms and conditions of the agreement accepted at the beginning of the service. For this reason, we are unable to confirm or process a refund solely on the basis of a public review.

We also take your concerns regarding communication and the handling of your case seriously. We invite you to ensure that your formal request, together with the relevant file details and supporting documentation, has been submitted through the appropriate official channel so that the competent department can review it properly and provide a written response.

We remain committed to handling client concerns professionally and transparently and hope that your case can be reviewed and resolved through the appropriate procedure.

Kind regards,
Customer Service

Rated 5 out of 5 stars

Everything was professional,I was happy…

Everything was professional,I was happy with the company service,even though I couldn't make it, everything was excellent

16 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your kind review!

We’re delighted to hear that you were happy with the professionalism and quality of our service, even though you were unable to continue with the process at this time.

Your satisfaction means a great deal to us. We truly appreciate your trust and wish you all the best for the future.

Rated 5 out of 5 stars

Hey I'm salman Khan I'm from Pakistan…

Hey I'm salman Khan I'm from Pakistan but currently I'm in united Arab Emirates im very satisfied from the service and staff along with the customer communication

4 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your excellent review!

We’re delighted to hear that you’re very satisfied with our service, staff, and customer communication. Providing professional, friendly, and clear support to our clients is one of our main priorities.

We truly appreciate your trust in Canada CIS and wish you every success in your journey toward Canada.

Rated 1 out of 5 stars

I am from Ethiopian I living in uae 🇦🇪

I am from Ethiopian I living in uae 🇦🇪
I have ethiopian in uae more than 5 years ago I can take care of baby and old mom and take of cleaning clothes and home cooking for them play with them every thing

4 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your experience and skills with us. Your more than five years of experience in the UAE, along with your ability to care for babies and elderly people, manage household cleaning and laundry, and prepare meals, demonstrates valuable experience and versatility.

We appreciate your dedication and willingness to work. We wish you the very best in finding an opportunity that matches your experience and skills, and we hope to support you in achieving your professional goals.

Rated 5 out of 5 stars

two thums up

ok well .. is not yuo guys its me i got a small...thing too fix ..
to me yuo guys doing wonderfull job .

21 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your positive feedback and for the two thumbs up! 👍👍

We truly appreciate your kind words and are delighted to know that you feel we are doing a wonderful job. We completely understand that you may need some time to take care of a personal matter, and we’ll be happy to assist you whenever you’re ready.

Thank you for your trust and support!

Rated 5 out of 5 stars

yes very positieve so the phone was…

yes very positieve so the phone was stopt becauzze it was 33 min we are talking.
so you have to call me back.
im very intersted to rebulding my life in Canada.
so you have to say watch i have to do en even send me af email so i look to fix evriting as quick as it can.
greetings Maxime André Yves Sadonés
born on 14 september 1988 in Belgium.
0497208051

3 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your positive feedback, Maxime!

We’re delighted to hear that you’re very interested in rebuilding your life in Canada and that you had such a positive conversation with our team. We understand that the call ended after an extended conversation, and we appreciate your enthusiasm and interest in continuing.

Our team will be happy to provide you with the necessary information and guidance regarding the next steps when you are ready to proceed.

Thank you again for your trust and for sharing your experience. We wish you every success in your plans for the future!

Rated 5 out of 5 stars

Good service

The service was good

2 August 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your review!

We’re pleased to hear that you were satisfied with our service. We truly appreciate your feedback and your trust in Canada CIS.

We look forward to continuing to provide you with professional and attentive support.

Rated 5 out of 5 stars

The assistant i got was unbelievable

The assistant i got was unbelievable

13 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you so much for your wonderful review!

We’re delighted to hear that the assistance you received was exceptional. Your kind words mean a lot to us, and we’ll be sure to share your feedback with the team.

Thank you for your trust in Canada CIS. We’re happy to support you throughout your journey and wish you every success!

Rated 5 out of 5 stars

I have more than 6years experience

I have more than 6years experience

27 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your professional experience with us!

Having more than six years of experience is a valuable asset, and we’re pleased to learn more about your background. We appreciate your trust in Canada CIS and wish you every success as you pursue your opportunities in Canada.

Rated 5 out of 5 stars

My name is Qasim Ali,

My name is Qasim Ali,
I am following my process to go to Canada with the CANADACIS agency. I am a bricklayer, warehouse worker, driver.
I thank ROBERTO and agency CANADA 🍁CIS very much for the help so far.

29 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you very much for your wonderful review!

We are happy to know that you have chosen Canada CIS for your journey to Canada. We truly appreciate your trust and are pleased to support you throughout your process.

A special thank you for your kind words dedicated to Roberto. We are glad that his support and guidance have been helpful to you so far.

We wish you the best for the continuation of your journey and remain at your disposal whenever you need assistance.

Kind regards,

Rated 1 out of 5 stars

Promises Made, But No Results or Refund

My experience with this company has been extremely disappointing.

I signed up for their Work Permit and Atlantic Immigration Program because I trusted the services and support they promised. Unfortunately, after more than a year, there has been no meaningful progress or successful outcome.

Because of the lack of results, I requested a refund several times. Every time I contacted customer support, I was told that someone from the Finance Team would contact me regarding my refund. Unfortunately, despite these repeated assurances, no one from the Finance Team has ever contacted me, and my refund request remains unresolved.

I have sent multiple follow-up emails asking for updates, but I continue to receive the same response without any real action or progress. It is very frustrating to be repeatedly told that someone will contact me, only for nothing to happen.

My visa is due to expire in December, and I have explained my circumstances several times, hoping the company would show some urgency and professionalism. Unfortunately, I have not received the support or communication I expected.

Overall, I am very disappointed with the lack of communication, accountability, and customer service. I hope the company improves the way it handles customers’ concerns and refund requests so that others do not have the same experience.

29 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Customer,

We are sorry to read that you are disappointed with your experience. We understand your concerns and appreciate the opportunity to clarify our position.

Immigration processes, including work permit applications and employer matching, are influenced by several external factors such as employer requirements, program availability, and decisions made by the Canadian authorities. For this reason, processing times and outcomes cannot be guaranteed.

Regarding your refund request, all requests are reviewed in accordance with the terms and conditions of the service agreement. We regret if you feel that the communication has not met your expectations, as providing timely updates is important to us.

We kindly invite you to contact us again through our official channels with your file details so that we can review the status of your case, verify the communications regarding your request, and provide you with a detailed update.

We remain committed to assisting our clients professionally and transparently throughout their immigration journey.

Rated 5 out of 5 stars

Scott AshfieScott Ashfield was very professional in his explanation about the immigration process. he was clear and frank

Scott Ashfield was very professional in his explanation about the immigration process.

he was clear and frank

28 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Pierre Ashfie,

Thank you very much for your 5-star review and for sharing your experience with CanadaCIS.

We are delighted to hear that Scott Ashfield provided you with a clear, honest, and professional explanation of the Canadian immigration process. At CanadaCIS, we believe that transparency and accurate guidance are essential in helping our clients make informed decisions about their immigration journey.

Your kind words are greatly appreciated and will be shared with Scott. Thank you for placing your trust in CanadaCIS. We wish you every success with your plans to immigrate to Canada, and we look forward to supporting you throughout your journey.

Best regards,
The CanadaCIS Team

Rated 5 out of 5 stars

Professionali e disponibili

Professionali, cortesi e disponibili

28 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Grazie mille per la sua recensione!

Siamo lieti di sapere che ha apprezzato la nostra professionalità, cortesia e disponibilità. Offrire un servizio attento, competente e orientato alle esigenze dei nostri clienti è il nostro impegno quotidiano.

La ringraziamo sinceramente per la fiducia e restiamo sempre a sua disposizione.

Cordiali saluti,

Rated 4 out of 5 stars

Cost and time

Information

16 March 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for your review!

We're pleased to hear that the information you received regarding costs and timelines was clear and helpful. We strive to provide transparent, accurate, and detailed guidance so our clients can make informed decisions throughout their journey.

Thank you for your trust. We remain at your disposal should you need any further assistance.

Kind regards,

Rated 1 out of 5 stars

I like too work at shp assistant

I like too work at shp assistant

27 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Thank you for sharing your career interest.

Working as a shop assistant is a great goal. This role often values strong customer service skills, reliability, teamwork, and a positive attitude. We encourage you to continue building your experience and developing your communication skills, as these can help strengthen your profile for future opportunities.

We wish you every success in your job search and look forward to supporting you on your career journey.

Rated 5 out of 5 stars

i will aspected the 3 of the next month…

i willl have 3800 euro in setember to give to you 600 ,to continue the procedure to coming in canada

27 July 2026
Unprompted review
Canada Citizenship Immigration Services logo

Reply from Canada Citizenship Immigration Services

Dear Claudiu,

Thank you for your update.

We understand that you are waiting until the 3rd of next month to discuss the matter again with Elena from UniCredit Bank and that you are also expecting support from an institution in Germany.

Please keep us informed once you have more details. Our team remains available to assist you and answer any questions regarding your immigration process with CanadaCIS.

We wish you the best and look forward to hearing from you soon.

Best regards,
The CanadaCIS Team

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