Camping World UK Reviews 

Extremley poor service. Placed an order on the 11th of July, never got it, delay after delay so I cancelled. Still no sign of a refund after reaching out multiple times. Avoid at all costs.
Update: They have now replied saying there was an error and they need my card number and expiry for a 'manual refund' 100% this company is trying to scam people. Watch out.

Great service

I ordered a Telta awning package from Camping World and understood from the outset that it was a pre-order item. Delays can happen, and I was happy to wait for the manufacturer's stated release date.
The main issue was the completely inconsistent information I received. Over a number of weeks I was told stock was expected, then that stock had arrived, then that it was being pulled into the warehouse, then that my order had been allocated to stock and prioritised for dispatch. At various points I was led to believe the order was imminent, only to receive different information later. As a customer, it became impossible to know what the true position was.
With a family holiday approaching, I eventually lost confidence that the order would be fulfilled and cancelled it so I could buy elsewhere.
Unfortunately, the refund process was then equally frustrating. I was informed on 10 July that my refund had been processed, but no refund arrived. After multiple chasers, I was eventually told there had been a system error and the refund had never actually been issued.
What made matters worse was the difficulty in resolving it. I was advised to call to arrange the refund, but when I eventually managed to get through to the store, I was told they could not help because it was an online order. There is no straightforward way to contact and speak to someone directly, and after finally getting through I was still no further forward. It felt like I was being passed between teams with nobody taking ownership.
The refund was eventually made via PayPal as I was not comfortable with the suggestion of emailing my card details. However, this was only 18 days after I had cancelled the order, and only after repeated emails, WhatsApp messages, phone calls and considerable effort on my part to get the issue resolved. Given this order was worth nearly £700, this was a significant amount of money to be without, particularly as the goods had never been supplied.
To be fair, the customer service team were generally polite throughout, although communication often felt evasive and updates were sometimes inconsistent. The WhatsApp conversations occasionally felt AI-generated rather than tailored to the questions being asked. What I found most frustrating was the lack of ownership of the issues. I spent a significant amount of time chasing updates, following up on the missing refund, making phone calls and sending repeated emails and WhatsApp messages, yet I never felt there was any real acknowledgement of the inconvenience caused or anyone taking responsibility for seeing the problem through to resolution.
From ordering, to fulfilment, to cancellation and refund, the experience involved constant chasing, inconsistent communication and unnecessary stress.
Sadly, this was my first experience with Camping World and it has left me with little confidence to order from them again. I won't be returning as a customer.

Great range of tents all set up so you can see what they’d look like in practice. Staff advised very helpfully on mattress options.

I never like leaving bad reviews for companies but on this occasion I feel it is warranted.
I placed my original order on the 2nd September 2025 and 8 months later had still not received my awning. After many emails back and forth (all instigated by myself otherwise I would have received no communication) part of my order finally arrived. Several times I was told this was due to in house delays due to backlog but also waiting for stock to come in from the manufacturer. The remaining item we were waiting for now has been cancelled as the manufacturer are not producing anymore this year. My refund has been processed but 12 days on and still nothing in my account.
I am shocked this company is still surviving! Don’t be fooled by the 4-7 day dispatch time on the website as another order I placed previously took 7 weeks to arrive! And then it was faulty and had to be replaced. I should have known better than to order anything else with Camping World! I will not be using this company ever again.

Love that the air mattresses are blown up and put on a platform to test out - so great to help decide which is best!

Good customer service, easy to find what you need!

great stock on display. very helpful staff

Staff was good

I am extremely disappointed with this purchase and the overall customer experience.
It has been four weeks since I placed my order, and I still have not received the product. I have no idea where the package is, and I cannot track it. The lack of communication and transparency is very frustrating.
What makes the situation even worse is that, because I never received the product, I cannot return it or get a refund. I have paid for something that I still don't have, and there seems to be no clear solution.
This experience has been unacceptable, and I cannot recommend buying from this company based on my experience.

Grear service

Very helpful staff. Went out of his way to find the item that we needed.
Great customer service

I would give zero stars if it were possible..ordered something with 4 to 7 days delivery..which never arrived..it has then taken 5 weeks to get refund which arrived this morning .Do not trust their delivery times..or that they even have the item in stock..their admin will happily constantly bounce back your enquiries onWhats app....try emailing and you get the same team, which they will glibly point out when you think you have managed to escalate the issue..you really haven't..In the end I believe I had been scammed and told them so, I then was offered a phonecall and manual refund..which I really thought I would never get..so..short version..ordered..never received..5 weeks of constantly badgering and threatening Consumer rights etc..to get my money back..I Just Hope my awful memory works the next time I come across an item on Camping world as lifes too short

Great selection of tents, staff very helpful with purchasing our first tent. Will be back for accessories

Dont buy from this company they take ur money promise u your order will be delivered once its gets manufactured then we get a email saying no stock in and they had to cancel our order and refund the money...this was on 2nd june still no refund no money back...they take ur money but u don't get what u paid for and worst of it is you struggle to get ur money back 👺🤬👹 i will do whatever it takes, II WILL GET MY MONEY BACK , bank & numerous emails ?? THEY FRAUDULENT COMPANY they have 3 entries on companies House and 2 of them are dormant

Absolutely spoilt for choice, we have an outwell tent and the outwell selection is unbelievable! Very happy , definitely recommend

They claim imports and such are covered however I got a nasty 16 euro charge because they actually don't, they only refunded the 3 euro's that the import fees were and refuse to refund the rest.

They claim it's send duties unpaid and that this is listed on the site, but it isn't.

DO NOT BUY FROM HERE OUTSIDE THE UK.

We ordered an awning on the 1st of June but it never shipped. After several assurances that it would ship 'within the week' or 'the next day', we were told that they were unable to order the stock from the supplier despite the product showing as available on their website. On the 23rd of June I requested a refund, which they confirmed had been processed on the 24th of June. A month later, and were still waiting for our refund. Emails back and forth have not helped. The company claims that the issue has been raised with the finance team, yet nothing has happened and I have not heard from the finance team. I have now raised this with Paypal and Trading Standards. I will also be raising the issue with other consumer bodies/ the media. I have never had such a negative experience ordering something online. It has left me £1100 out of pocket and convinced that this company is actively withholding my money.

Gave one star because I had to !!!
I ordered an awning 4th July was written on website 4-7 day dispatch , I contacted within 3 days and got told they have 4-7 days to dispatch as they get it from their supplier , I was understanding with this .
Roll on over a week later contacted via WhatsApp and was told they have got a back log in the warehouse and they are checking daily for updates ! Contacted a day later and was told they had,had severe delays and if I was due to go on holiday give them the date and they would see if they could prioritise it , 2 days later and still not dispatched or order processed so contacted and asked for suppliers contact details and got a response of “we are a small team and are working through the communication as quickly as they could “ I then proceeded and asked them to cancel order !! Which was done in the quickest time possible !! I did ask if they had any air awnings similar in size they could send me but this was ignored
I would stay away from this company completely