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Camping World UK Reviews 

17,749
•
TrustScore 4 out of 5

4.1

Camping Store
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Review summary

Created with AI, based on recent reviews

Evaluating 634 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff, who provide excellent advice when people are selecting items, such as awnings or tents. Reviewers also appreciate the range of available products and the ease of the buying process. However, some people mentioned difficulties with orders, specifically citing delays in receiving items or issues with promptly receiving refunds after returns. A few other people also felt negative experiences regarding product quality after use, like a burst seam on a tent. Some consumers reported problems with delivery timelines going beyond what was initially communicated.

What people talk about most

Product

Consumers find product to be positive, highlighting the massive range and good customer service. Reviewers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service both in store and... See more

Delivery service

People report ambiguous experiences with delivery_service. While many reviewers expressed frustration over... See more

Refund

Customers consistently note negative experiences with refund processes, describing the situation as stressful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found what I was looking for using the search bar. Item came up and I read all information that was provided. Added this to my basket, was very happy that a 10% discount offer popped up, which I took... See more

Rated 5 out of 5 stars

Fabulous sales person (Matt) who answered all our questions on the equipment we were interested in and then Liv at the till who was so helpful in putting the order through the till for us. We attended... See more

Rated 5 out of 5 stars

Xav helped us. He was amazing and showed us all different tents untill we got want I wanted. Liv surved us as was very friendly and recommended some more items we didn't think about

Rated 5 out of 5 stars

Ease of ordering. Good value. Didn't wait too long on delivery. Nice T-shirt. Just what I was wanting as a gift for a relative.

Company details

  1. Camping Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Shoe Store
  5. Winter sport Store
  6. Women's Clothing Store

About Camping World UK

Written by the company

Camping World is a UK based retailer for camping and outdoor goods. The company stocks the largest range of the latest camping and outdoor accessories and ships to most worldwide destinations.


Camping World also sells a full range of cold weather clothing and snow boots throughout the winter season.


Camping World has specialist stores in the South East of England, offering the largest outdoor tent displays in the UK.


A family-run company, Camping World offers exceptional customer service, the lowest online prices and widest product range from trusted brands.


Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

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4.1

All reviews

(17,749)

767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Very disappointing service from Camping…

Very disappointing service from Camping World. I bought a caravan awning for over £1300 on 18th if June in view of it being delivered within 4 to 7 days as stated on there website.

On chasing this up after it was not delivered I was informed that there was a delay and they could not give a delivery date so due to this the order was cancelled for a full refund.

This is where it has become very stressful after waiting the 7 to 14 days they state that the refund will take and not receiving my refund I have emailed multiple times when they do reply its with excuses or apology I was even emailed stating my refund had been escalated and I would receive my refund within 24 to 48 hours well that timeframe came and went still no refund.

After more emails sent finally received a reply but stating they are really busy because the sun is out and they are trying to process orders.

It is now the 19th of july and still no refund.

I would highly recommend that before you order from this company to look elsewhere as if for some reason you need to return or require a refund it will become very stressful and there customer service is very poor.

No number to call to escalate only email.

Very very disappointing.

19 July 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

Hi Lee, I have checked your order details and can see this has been cancelled and refunded. I am sorry for any delays to your order

Rated 5 out of 5 stars

Liv has been great in store

Liv has been great in store, she has been a great help in finding the best camping products for us. If things are never in stock they are always great at ordering and sending straight out to us.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

AVOID THIS COMPANY LIKE THE PLAGUE

Ordered an awning carpet, advertise with a 3-7 day despatch. Over a month later, no sign of the order, and after numerous e-mails each replied to with a load waffle - still no further forward. What is worrying is that now reading reviews it appears that it is virtually impossible to get a refund, some people have been waiting months to get their money back

19 June 2026
Unprompted review
Camping World UK logo

Reply from Camping World UK

Please share your order ID so I can trace your order and look into this for you

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