Camping World UK Reviews 

17,749
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 634 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and knowledgeable staff, who provide excellent advice when people are selecting items, such as awnings or tents. Reviewers also appreciate the range of available products and the ease of the buying process. However, some people mentioned difficulties with orders, specifically citing delays in receiving items or issues with promptly receiving refunds after returns. A few other people also felt negative experiences regarding product quality after use, like a burst seam on a tent. Some consumers reported problems with delivery timelines going beyond what was initially communicated.

What people talk about most

Product

Consumers find product to be positive, highlighting the massive range and good customer service. Reviewers... See more

Order

Clients share ambiguous opinions on order, as experiences vary significantly between buyers. Some consumers... See more

Staff

Users describe positive interactions with staff, highlighting helpful and friendly service both in store and... See more

Delivery service

People report ambiguous experiences with delivery_service. While many reviewers expressed frustration over... See more

Refund

Customers consistently note negative experiences with refund processes, describing the situation as stressful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found what I was looking for using the search bar. Item came up and I read all information that was provided. Added this to my basket, was very happy that a 10% discount offer popped up, which I took... See more

Rated 5 out of 5 stars

Fabulous sales person (Matt) who answered all our questions on the equipment we were interested in and then Liv at the till who was so helpful in putting the order through the till for us. We attended... See more

Rated 5 out of 5 stars

Xav helped us. He was amazing and showed us all different tents untill we got want I wanted. Liv surved us as was very friendly and recommended some more items we didn't think about

Rated 5 out of 5 stars

Ease of ordering. Good value. Didn't wait too long on delivery. Nice T-shirt. Just what I was wanting as a gift for a relative.


Company details

  1. Camping Store
  2. Men's Clothing Store
  3. Outdoor Clothing and Equipment Shop
  4. Shoe Store
  5. Winter sport Store
  6. Women's Clothing Store

About Camping World UK

Written by the company

Camping World is a UK based retailer for camping and outdoor goods. The company stocks the largest range of the latest camping and outdoor accessories and ships to most worldwide destinations.


Camping World also sells a full range of cold weather clothing and snow boots throughout the winter season.


Camping World has specialist stores in the South East of England, offering the largest outdoor tent displays in the UK.


A family-run company, Camping World offers exceptional customer service, the lowest online prices and widest product range from trusted brands.



Contact info

4.1

Great

TrustScore 4 out of 5

18K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(17,749)

767 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Extremely bad service ordered an TELTA…

Extremely bad service ordered an TELTA 2026 awning they took my money 4 months later still no sign of the awning they just kept lying and moving the goal post. I Cancelled the order asked for refund been a month now and I am still waiting for my refund. I sent numerous emails with no reply. They are thieves there customer service is a lie as they don’t have one.
Do not buy from this company. If you have a problem don’t expect them to do anything. Absolutely shocking

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful staff, amazing showroom!

The staff were really helpful and the showroom is amazing! I wasted a load of time online trying to figure out what I wanted, but I sorted it all out in about half hour there. Prices in store are on a par with all the online retailers, so there's no benefit to scouring the web trying to save a few pounds.

Next time I need some more camping gear, I'll be going straight back here - even though it's 50 miles away from me!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Exactly what you need

This place was exactly what I was looking for. A huge range of tents and canopy’s which are all set up so you can see what you are getting. Without a doubt worth the journey.

4 August 2026
Unprompted review
Rated 2 out of 5 stars

eventually, they called....

Following my one star reviews below CW eventually called me to process my refund, explaining how 'super busy' they are and cannot get around to calling everyone back as fast as they would like to.

My view has not changed on their poor customer service and ethics; they are still selling selling and taking orders for items they don't have in stock and do not know when or if they can get them. What kind of business runs a company where you cannot speak to person in 'Customer Services?' The WhatsApp 'live chat' is never actually 'live' - and responses are several hours or days later.

I won't ever use CW online again and my advice would be to be cautious and check they actually have the items before paying online for them, as getting refunds and any kind of communication is just too difficult.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

A must visit!

Great selection of chairs, camping equipment and every tent you could think of!

30 July 2026
Unprompted review

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