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Rated 1 out of 5 stars

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more

Rated 5 out of 5 stars

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more

Company replied

Rated 5 out of 5 stars

Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I went for an eye trio appointment

I went for an eye trio appointment,
It ended up being incredibly relaxing. I’m very happy with the end result and the service I received, from walking in the door to the end, thank you.

24 August 2023
Unprompted review
Caci logo

Reply from Caci

Thanks Damara for the 5 stars!

Rated 5 out of 5 stars

Caci Clinic Taupo 🤍🤍

Caci Clinic Taupo 🤍🤍
Most gorgeous and Welcoming and exquisite treatments and service x
Love going there 🤍✨🤍🤍

23 August 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much Mandy for the glowing review!

Rated 1 out of 5 stars

Caci facials failure

I had a course of 10 caci facials over a course of 4-5 weeks. I took several before photos hoping for a positive outcome. Sadly there was no discernible difference in my face after. My eyelids and jewels and neck were simply no tighter or lifted in anyway. I think this a bit of a gimmick which really doesn’t fulfil its promise

1 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your review Denise. At Caci, we value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We're always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. If you are comfortable with sharing more information with us to see how we can support, please email feedback@caci.co.nz

Rated 5 out of 5 stars

Ambience was relaxing staff…

Ambience was relaxing staff professional and friendly very clean facilities and Treatment was worth it.

17 August 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Marion!

Rated 5 out of 5 stars

Team very friendly and welcoming

Team very friendly and welcoming. Felt comfortable knowing what to expect from the experience as I have never done before. Relaxing. Pleasant farewell and next appointments booked! Professional friendly team.

16 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to share your wonderful review Deborah!

Rated 5 out of 5 stars

The team @ Caci Clinic Greymouth are…

The team @ Caci Clinic Greymouth are truly genuine and professional. If you are searching for a beauty clinic that truly understands your skincare needs and delivers exceptional results, then Caci cinic Greymouth has you covered!

1 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you Jade for the 5 star glowing review!

Rated 5 out of 5 stars

10 out of 10

10 out of 10!
"I love the staff at Caci- Levin they are so lovely and do a great job! Fantastic service and great results! I love them!!!! :D"!

5 August 2023
Unprompted review
Rated 5 out of 5 stars

Professional and friendly service

The experience I had with Caci Clinic in Rotorua was top! I don't do alot of self-care beauty regime as I have sensitive skin, but going into Caci Clinic in Rotorua, I felt at ease and comfortable with the two staff who attended me. Knowledgeable, patient and very natural in their customer care. They took the time to explain what they were doing with my skin and why and the facial was absolutely heaven. I left feeling confident and uplifted. The price is worth it.

2 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your review Corinne! We're so happy to hear how much you have enjoyed your experience here at Caci Rotorua.

Rated 5 out of 5 stars

"Friendly and welcoming"

Friendly, approachable and genuine conversations. Makes you feel more than just a client and more personal.
Super knowledgeable and welcoming team!
Highly recommend!

2 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review!

Rated 5 out of 5 stars

Road to a healthy looking skin

What makes my experience great at Caci Napier is the friendly staff and the support you get with your skin treatments. I can honestly say I have seen great results using their skincare range and it just keeps getting better. My skin looks and feels renewed. I can definitely recommend Caci to anyone that wants a chance.

29 July 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Warm, welcoming, trusted service

Walking into Caci Tauranga West always feels like arriving at a friend's house. Caroline and Leske have taken the time to understand my hopes and needs for my skin, their manner is always gentle and calm, their communication is excellent. I appreciate and trust their advice and the results are evident. I'm thrilled with my care by Caci Tauranga West.

27 July 2023
Unprompted review
Rated 5 out of 5 stars

Amazing initial experience!

From the initial contact via phone to the end of my consultation, the service was amazing! Friendly, warm and approachable. Everything was explained to me in detail and all my questions were answered. My first treatmenrlt appointment was booked before I left my consultation and I can't wait to start!

25 July 2023
Unprompted review
Rated 5 out of 5 stars

First Ever Facial - LOVED IT!!

First Ever Facial - LOVED IT!

Easy to get to, beautiful space and very welcoming staff. Very knowledgeable and listened to my concerns and recommended affordable products to use for my skin concerns.

Love the Healthcare plan - and great that you can pay small increments each week towards it. This is my first time having a facial/facial plan and im really looking forward to seeing how my skin improves.

Cant wait for my next appointment!

18 July 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the glowing review!

Rated 5 out of 5 stars

Friendly professional pampering

Lovely, friendly service. Good information about treatments and then there is a good balance between friendly chatter and an opportunity to lie back and enjoy being pampered.

19 July 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the 5 star review Helen!

Rated 5 out of 5 stars

Incredible experience throughout

Incredible experience throughout. Excellent service, care and explained all about the procedure and after care. Albany caci are the best

19 July 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the 5 star review Brendan!

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