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Rated 1 out of 5 stars

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more

Rated 5 out of 5 stars

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more

Company replied

Rated 5 out of 5 stars

Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Explained everything well

Explained everything well. Welcoming and friendly, which relaxed me and gave me confidence to proceed with the treatment.

11 September 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Meri!

Rated 5 out of 5 stars

Wonderful team and experience

I'm always made to feel welcome and cared for, almost like part of the family. I also look forward to my facials here, they are a real treat. Also appreciate the skin advice, it's made a difference for me.

11 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Portia!

Rated 5 out of 5 stars

Awesome experience with Shannon

I felt welcomed from arrival. Was not rushed and felt I received more attention and care than expected. Shannon was friendly, caring, professional and an expert on what she did and how she treated me. I can see and feel the difference too my skin. Makes me feel younger. Thankyou.

9 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Jenny!

Rated 5 out of 5 stars

Caci High str is fantastic

Caci High str has fantastic, professional and friendly service!

9 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Jacqueline!

Rated 5 out of 5 stars

Impressed

I felt very comfortable going to Caci for the first time. The girls were lovely, very friendly and helpful.

8 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your 5-star review Sue!

Rated 5 out of 5 stars

Not feeling ashamed of the treatment I…

Not feeling ashamed of the treatment I was having and being provided a greater understanding of botox from the medical point of view, which was why I was there.

6 September 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review! We're so happy you've enjoyed your Caci experience with us.

Rated 5 out of 5 stars

Outstanding

Outstanding, I tried the new Profhilo a hyaluronic acid injectable it goes just under the skin to stimulate collagen & elastin. Anyway I was super nervous and worried as it was a few injections. Victoria (nurse) was incredible explaining it all to me. I had the treatment and love the result. It was exactly as she explained. Would totally recommend this treatment and Caci clinic. XXX

6 September 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Donna!

Rated 5 out of 5 stars

Amazing

always looking forward to my session at Caci Takapuna. Staff are always lovely and accommodating. Special shoutout to Claudia, 100% customer service.

29 August 2023
Unprompted review
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Reply from Caci

Thanks so much for the 5 star review

Rated 5 out of 5 stars

Very friendly and straightforward team

Very friendly and straightforward team. After filling out the forms Brooke got straight into the into the treatment without any long unnecessary questions or talk. My facial was very relaxing and my skin felt refreshed and rejuvenated.

1 September 2023
Unprompted review
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Reply from Caci

Thanks for the glowing review!

Rated 5 out of 5 stars

2nd time with yearly skin health

This is my 2nd year getting the skin health package. I love going to get my monthly facials, just feels like a real treat :) staff have always been very friendly & welcoming. I have found good advise for my skin and keeping it healthy.

31 August 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the 5 star review!

Rated 5 out of 5 stars

Excellent service!

All of the staff were lovely, welcoming and incredibly helpful. I learned a lot about the process of the treatments I want to receive, I felt valued from the moment I walked in and I’m excited to go back!

1 September 2023
Unprompted review
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Reply from Caci

Thank you for taking to time to leave your lovely 5-star review Zoe!

Rated 3 out of 5 stars

Thanks Mikayla

Mikayla has a friendly manner which puts me at ease relaxing me before giving me a detailed talk through my microdermabrasion. I loved the pampering throughout each process she makes me feel so comfortable with ease honestly she’s amazing !!Noticeable results my skin keeps improving every time I come back thanks Mikayla

28 June 2023
Unprompted review
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Reply from Caci

Thank you for your lovely review Parehuia! We hope to make your next experience with us a 5-star one!

Rated 5 out of 5 stars

Lovely experience

Lovely girls. The girl that helped me was very patient and helpful. She wrote down the ingredients to avoid for my damaged skin barrier and which ones could be helpful. She also recommended a moisturizer that feels lovely on my skin. Very respectful and kind. Also, they tolerated my two noisy toddlers who were with me!

29 August 2023
Unprompted review
Caci logo

Reply from Caci

Thanks so much for the lovely review!

Rated 5 out of 5 stars

Best Experience

I spoke with Constance Green and she was amazing from the time we started to the time we finish. She definitely had a lot of information and she knew how to guide me through the problems I was experiencing. She understood how I was feeling and was very patient with me. She wasn’t judgmental at all. The best customer service experience I ever had.

23 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you so much for the 5 star review.

Rated 5 out of 5 stars

Great experience

I really loved my treatment and I especially loved the skin scan. It was so reassuring to get that done and make a plan going forward to treat my blemishes and protect my skin properly. I feel like I am in safe professional hands and I’m excited to see the results as my plan unfolds

22 August 2023
Unprompted review
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Reply from Caci

Thanks Sarah so much for the 5 star review!

Rated 5 out of 5 stars

Caci Pukekohe is just Amazing!

“Apart from my personalise skincare plan, seeing the beautiful and kind ladies inspire me all the time… They make sure that you’re well looked after every time you visit the clinic and I truly love their happy and caring vibe!”

25 August 2023
Unprompted review
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Reply from Caci

Thanks so much for the amazing review!

Rated 5 out of 5 stars

Star Quality Service

The best part was how comfortable it felt and how my consultant answered all my questions, gave great advice and how she calmed my nerves by walking me through each step. I absolutely loved my last visit!

26 August 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for the lovely reivew!

Rated 5 out of 5 stars

Cacti were offering a hydro…

Cacti were offering a hydro dermabrasion facial special, so I decided to do it. Elle, the therapist was very professional, she explained what she was doing. I found it a very relaxing experience. My skin felt amazing after I had had it done, for days afterwards.

22 August 2023
Unprompted review
Caci logo

Reply from Caci

Hi Sue, thanks so much for your review! We hope to see you in clinic again soon.

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