There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more
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I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more
Company replied
Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more
Company replied
They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more
Company details
Written by the company
Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.
Contact info
6/49 Sainsbury Road, 1025, Auckland, New Zealand
- 0800003939
- enquiry@caci.co.nz
- www.caci.co.nz
Replied to 33% of negative reviews
Typically replies within 1 week
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Explained everything well
Explained everything well. Welcoming and friendly, which relaxed me and gave me confidence to proceed with the treatment.

Reply from Caci
Wonderful team and experience
I'm always made to feel welcome and cared for, almost like part of the family. I also look forward to my facials here, they are a real treat. Also appreciate the skin advice, it's made a difference for me.

Reply from Caci
Awesome experience with Shannon
I felt welcomed from arrival. Was not rushed and felt I received more attention and care than expected. Shannon was friendly, caring, professional and an expert on what she did and how she treated me. I can see and feel the difference too my skin. Makes me feel younger. Thankyou.

Reply from Caci
Caci High str is fantastic
Caci High str has fantastic, professional and friendly service!

Reply from Caci
Impressed
I felt very comfortable going to Caci for the first time. The girls were lovely, very friendly and helpful.

Reply from Caci
Therapist was commendable and explained…
Therapist was commendable and explained me the procedure very well.

Reply from Caci
Not feeling ashamed of the treatment I…
Not feeling ashamed of the treatment I was having and being provided a greater understanding of botox from the medical point of view, which was why I was there.

Reply from Caci
Outstanding
Outstanding, I tried the new Profhilo a hyaluronic acid injectable it goes just under the skin to stimulate collagen & elastin. Anyway I was super nervous and worried as it was a few injections. Victoria (nurse) was incredible explaining it all to me. I had the treatment and love the result. It was exactly as she explained. Would totally recommend this treatment and Caci clinic. XXX

Reply from Caci
Amazing
always looking forward to my session at Caci Takapuna. Staff are always lovely and accommodating. Special shoutout to Claudia, 100% customer service.

Reply from Caci
Very friendly and straightforward team
Very friendly and straightforward team. After filling out the forms Brooke got straight into the into the treatment without any long unnecessary questions or talk. My facial was very relaxing and my skin felt refreshed and rejuvenated.

Reply from Caci
2nd time with yearly skin health
This is my 2nd year getting the skin health package. I love going to get my monthly facials, just feels like a real treat :) staff have always been very friendly & welcoming. I have found good advise for my skin and keeping it healthy.

Reply from Caci
Excellent service!
All of the staff were lovely, welcoming and incredibly helpful. I learned a lot about the process of the treatments I want to receive, I felt valued from the moment I walked in and I’m excited to go back!

Reply from Caci
Love that my Therapist knows me already…
Love that my Therapist knows me already and makes me feel super comfortable. I enjoy the little treatments to help relax during procedures too.

Reply from Caci
Thanks Mikayla
Mikayla has a friendly manner which puts me at ease relaxing me before giving me a detailed talk through my microdermabrasion. I loved the pampering throughout each process she makes me feel so comfortable with ease honestly she’s amazing !!Noticeable results my skin keeps improving every time I come back thanks Mikayla

Reply from Caci
Lovely experience
Lovely girls. The girl that helped me was very patient and helpful. She wrote down the ingredients to avoid for my damaged skin barrier and which ones could be helpful. She also recommended a moisturizer that feels lovely on my skin. Very respectful and kind. Also, they tolerated my two noisy toddlers who were with me!

Reply from Caci
Best Experience
I spoke with Constance Green and she was amazing from the time we started to the time we finish. She definitely had a lot of information and she knew how to guide me through the problems I was experiencing. She understood how I was feeling and was very patient with me. She wasn’t judgmental at all. The best customer service experience I ever had.

Reply from Caci
Great experience
I really loved my treatment and I especially loved the skin scan. It was so reassuring to get that done and make a plan going forward to treat my blemishes and protect my skin properly. I feel like I am in safe professional hands and I’m excited to see the results as my plan unfolds

Reply from Caci
Caci Pukekohe is just Amazing!
“Apart from my personalise skincare plan, seeing the beautiful and kind ladies inspire me all the time… They make sure that you’re well looked after every time you visit the clinic and I truly love their happy and caring vibe!”

Reply from Caci
Star Quality Service
The best part was how comfortable it felt and how my consultant answered all my questions, gave great advice and how she calmed my nerves by walking me through each step. I absolutely loved my last visit!

Reply from Caci
Cacti were offering a hydro…
Cacti were offering a hydro dermabrasion facial special, so I decided to do it. Elle, the therapist was very professional, she explained what she was doing. I found it a very relaxing experience. My skin felt amazing after I had had it done, for days afterwards.

Reply from Caci
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