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See what reviewers are saying

Rated 1 out of 5 stars

There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more

Rated 5 out of 5 stars

I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more

Company replied

Rated 5 out of 5 stars

Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more

Company replied

Rated 1 out of 5 stars

They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more

Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Laser Hair Removal Service

Written by the company

Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.


Contact info

3.5

Average

TrustScore 3.5 out of 5

315 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

They know me

Knowing me as a person, made me feel welcome. Loves a bit of banter and the vibe was amazing.
My skin feels absolutely amazing today.

18 July 2023
Unprompted review
Rated 5 out of 5 stars

Warm, friendly and fantastic

Warm, friendly and welcoming. The beauty therapist assessed what treatment I needed and I left my appointment with my face feeling absolutely awesome yet again!

13 July 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Jeremy!

Rated 5 out of 5 stars

Staff and service

Staff are always so friendly and welcoming. Also very professional. Specially Ashley!

12 July 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your 5-star review Yanina!

Rated 5 out of 5 stars

Fantastic Staff

Helpful, friendly, articulate staff who always want your experience to be the very best it can be.

13 July 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for your 5-star review Wendy!

Rated 5 out of 5 stars

Caci Greymouth

Danielle was great my skin feels amazing I can't wait to come back ❤️"!

11 July 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Jessie!

Rated 5 out of 5 stars

Always welcoming with a smile...

Always welcomed with a smile and the ladies there are helpful and friendly. Always good to see Hailey and get my treatments done quick & professionally by her or one of the other team members. Enjoy my treatments with a good team of knowledgable staff.

11 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review!

Rated 5 out of 5 stars

Caci Levin is amazing

I would highly recommend Caci clinic Levin. The whole experience is wonderful from the beautiful clinic and treatment rooms to the lovely staff and treatments. Its always a treat to go and get a facial. Thanks Caci:)

11 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Jacqui. We also love our team at Caci Levin!

Rated 1 out of 5 stars

Disappointed in my last treatment and…

Disappointed in my last treatment and was not offered a resolution, have been a loyal customer for years so very disappointed. Will not be using Caci again

27 June 2023
Unprompted review
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Reply from Caci

Hi Mel, we at Caci value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We’re always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. If you could please contact us with more information at feedback@caci.co.nz

Rated 5 out of 5 stars

I absolutely love coming to Caci every…

I absolutely love coming to Caci every three months for my facial and treatment from the nurse. With the stresses of work etc it is wonderful to come into their peaceful atmosphere and greeted by Caci's gorgeous friendly staff who make you feel soo welcome. I come into Caci feeling a worn out wreck and leave feeling pampered, beautiful and cared for.

5 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Noeleen! We're so happy to hear this.

Rated 5 out of 5 stars

"Engagement with Hayley her knowledge…

"Engagement with Hayley her knowledge and skill around what I was visiting for was extremely professional"! Additionally Hayley answered all my questions and offered exceptional advice. I am new to Caci clinic Wellington I was very impressed ☺️

7 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your 5-star review Mary Anne!

Rated 5 out of 5 stars

Excellent Service

I recently visited a Caci that exceeded my expectations. From the moment I walked in, I was greeted by friendly staff who made me feel comfortable and at ease.
During my appointment, the nurse was knowledgeable, thorough, and took the time to answer all of my questions, and made me feel like I was in good hands.
Overall, I highly recommend to anyone and I will definitely be returning for any future needs.

7 July 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for the wonderful 5-star review Melody. We're so happy to hear!

Rated 5 out of 5 stars

Friendly and welcoming

Friendly and welcoming, very knowledgeable and good communication regarding treatment expectations

6 July 2023
Unprompted review
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Reply from Caci

Thank you for your 5-star review Morgan!

Rated 5 out of 5 stars

Caci North harbour 10/10…

Samantha has een on my skin care journey with me for the past year. She knows exactly what my skin needs. My experience with Caci northharbour was nothing but fabulous 👌 Thanks lovelies💜

23 June 2023
Unprompted review
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Reply from Caci

Thank you for your wonderful 5-star review Madz!

Rated 5 out of 5 stars

Krystal and Alee were so friendly and…

Krystal and Alee were so friendly and welcoming from the moment I walked in the door. I had a vitamin c sonophoresis facial treatment in which every step was explained and the products felt amazing. This was followed by a comprehensive discussion on membership options and home face care regime options. Really looking forward to my next visit.

1 July 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Nikki!

Rated 5 out of 5 stars

Warm,welcoming and a positive experience

: 10
"I enjoy my facial treatments every time I go,my experience with the team is always positive,they are welcoming,always greeted with a smile,are interested in my daily activities,and are always helpful with questions and very informative with what treatment we are doing.I would recommend them,which I have to family and friends."!

30 June 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Tania!

Rated 5 out of 5 stars

Mummy’s treat!

The staff were professional, polite, friendly and genuinely interested in me as a person. They listened to my concerns and questions patiently and were knowledgeable with their answers. From the moment that you step inside, there is a sense of calm and relaxation - as if time stands still - which for a busy mommy juggling so much, is exactly what I needed! The clinic had a serenity with gentle music and lighting and it was spotless! I will definitely be back! Perhaps I could just stay there forever #dreamonmama #timestoodstill #nzmama

29 June 2023
Unprompted review
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Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Janine. You're welcome here as much as you like!

Rated 5 out of 5 stars

CACI, more than a skin clinic, they are family

When I walk into the door, I am always greeted with a warm smile. The reception staff make it feel like we're just a couple of friends having a quick catch up. When it's time to go for my treatment, I always know that everything is going to be perfect, because Hope takes the time to assess my needs and concerns before she does her magic. I always leave feeling, not only renewed, but cared for. :)

29 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review!

Rated 5 out of 5 stars

The Rotorua Caci Clinic

The Rotorua Caci Clinic
You are always greeted with a smile & time & effort is put into making your time there relaxing & beneficial to your needs, including the bookings for follow up appointments.

29 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your lovely 5-star review Cheryl!

Rated 1 out of 5 stars

I had a Botox treatment done by inexperienced untrained nurse no name given

I had a Botox treatment done, there was just one nurse available so after a few cancellations manage to see a new nurse (I wasn’t aware of this… I though I was seeing Stacey) instead I had Stacey’s mum, she mentioned she just had done her certificate and could only do specific areas …. So I’ve had it done with an inexperienced untrained nurse (none of this was mention to me at the front) just that they had someone new… anyway most of the product ended up being wipe out of my face… I trusted and assume Caci trained their nurses.
Weeks went by and had no effect ….i left it alone and decided to cancel after a few months but was offered to come to the Glenfield clinic (initially went to the birkenhead) to see Stacey and that they could fix it and put my membership on hold because they didn’t want to leave me unhappy… I said again “no, it’s ok I don’t want to complain I just want to cancel” but they insisted so I reconsider in keeping my membership, I went the next day only to find Stacey very unprofessional and blaming me in all ways possible for the Botox not staying in my face …like my face muscles must have push the Botox out or that I need more and I’m not doing enough, she had no idea I knew her mum did my last treatment ( she’s not where in the birkenhead it glenfield website she’s not a staff and with no experience) and I didn’t mentioned this to not make it awkward but realized how naived I was when she came back asking me to pay for the whole treatment and more because I just needed more Botox (paying again for a treatment I didn’t received) anyway the manager Rosanne told me they don’t give out free treatments and told me it was obvious the treatment was done and left it there for me to feel like a liar and ashamed … I left in tear as I was question about my integrity and there was talk about my forehead being small not like a normal size forehead…so unprofessional of Stacey and Rosanne to blame a client no apologies but they did offer to give me a free facial BUT wait… I had 2 facials in my membership they couldn’t honor due to them not having enough staff

29 June 2023
Unprompted review
Caci logo

Reply from Caci

Thank you for taking the time to leave your review Sheyla. At Caci Glenfield, we value every one of our customers and we are saddened to hear you feel you have not had a positive experience in this case. We’re always looking for ways to improve our procedures and your feedback can help us review our services and make improvements accordingly. It is Caci protocol to have a customer come back in in-person for a review should they not be satisfied with treatment. Please be assured that all of our nurses are fully-trained Registered Nurses. Once they are taken on by a Caci clinic, they also undergo intensive and on-going training for injecting, both theoretical and practical through our dedicated Caci Training Academy. Regarding the events of your last visit, please find an email in your inbox soon regarding this so we can support you in coming to a resolution.

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