There was two main things I asked for when I phoned. 1 was 2 appointments for me and a friend at the same time, not back to back. 2nd was the $100 facial plus the led additional $60 for both of us add... See more
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I visited Caci yesterday for my Level 1 Chemical Peel, and I’m really happy with the experience. After applying the peel gel, my therapist used a cooling sonophoresis device on my skin, which felt co... See more
Company replied
Firstly , Caci Merivale has a fabulous team ! Jen on reception is delightful and always ready with a lovely smile and ready to please the customer when you walk in that door , always try's to ac... See more
Company replied
They burned my skin, it's scarred, and I have to humiliate myself to get help. It's completely negligent and absurd. Even with my face scarred, they said I don't need treatment anymore. I've been a c... See more
Company details
Written by the company
Feel confident in your skin with Caci - voted NZ's Best Beauty Destination! Caci are your trusted skincare and appearance professionals. Caci has over 25 years for experience at the forefront of the New Zealand skincare industry and with over 80 locations throughout New Zealand, you're in caring hands.
Contact info
6/49 Sainsbury Road, 1025, Auckland, New Zealand
- 0800003939
- enquiry@caci.co.nz
- www.caci.co.nz
Replied to 33% of negative reviews
Typically replies within 1 week
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They know me
Knowing me as a person, made me feel welcome. Loves a bit of banter and the vibe was amazing.
My skin feels absolutely amazing today.
Warm, friendly and fantastic
Warm, friendly and welcoming. The beauty therapist assessed what treatment I needed and I left my appointment with my face feeling absolutely awesome yet again!

Reply from Caci
Staff and service
Staff are always so friendly and welcoming. Also very professional. Specially Ashley!

Reply from Caci
Fantastic Staff
Helpful, friendly, articulate staff who always want your experience to be the very best it can be.

Reply from Caci
Caci Greymouth
Danielle was great my skin feels amazing I can't wait to come back ❤️"!

Reply from Caci
Always welcoming with a smile...
Always welcomed with a smile and the ladies there are helpful and friendly. Always good to see Hailey and get my treatments done quick & professionally by her or one of the other team members. Enjoy my treatments with a good team of knowledgable staff.

Reply from Caci
Caci Levin is amazing
I would highly recommend Caci clinic Levin. The whole experience is wonderful from the beautiful clinic and treatment rooms to the lovely staff and treatments. Its always a treat to go and get a facial. Thanks Caci:)

Reply from Caci
Disappointed in my last treatment and…
Disappointed in my last treatment and was not offered a resolution, have been a loyal customer for years so very disappointed. Will not be using Caci again

Reply from Caci
I absolutely love coming to Caci every…
I absolutely love coming to Caci every three months for my facial and treatment from the nurse. With the stresses of work etc it is wonderful to come into their peaceful atmosphere and greeted by Caci's gorgeous friendly staff who make you feel soo welcome. I come into Caci feeling a worn out wreck and leave feeling pampered, beautiful and cared for.

Reply from Caci
"Engagement with Hayley her knowledge…
"Engagement with Hayley her knowledge and skill around what I was visiting for was extremely professional"! Additionally Hayley answered all my questions and offered exceptional advice. I am new to Caci clinic Wellington I was very impressed ☺️

Reply from Caci
Excellent Service
I recently visited a Caci that exceeded my expectations. From the moment I walked in, I was greeted by friendly staff who made me feel comfortable and at ease.
During my appointment, the nurse was knowledgeable, thorough, and took the time to answer all of my questions, and made me feel like I was in good hands.
Overall, I highly recommend to anyone and I will definitely be returning for any future needs.

Reply from Caci
Friendly and welcoming
Friendly and welcoming, very knowledgeable and good communication regarding treatment expectations

Reply from Caci
Caci North harbour 10/10…
Samantha has een on my skin care journey with me for the past year. She knows exactly what my skin needs. My experience with Caci northharbour was nothing but fabulous 👌 Thanks lovelies💜

Reply from Caci
Krystal and Alee were so friendly and…
Krystal and Alee were so friendly and welcoming from the moment I walked in the door. I had a vitamin c sonophoresis facial treatment in which every step was explained and the products felt amazing. This was followed by a comprehensive discussion on membership options and home face care regime options. Really looking forward to my next visit.

Reply from Caci
Warm,welcoming and a positive experience
: 10
"I enjoy my facial treatments every time I go,my experience with the team is always positive,they are welcoming,always greeted with a smile,are interested in my daily activities,and are always helpful with questions and very informative with what treatment we are doing.I would recommend them,which I have to family and friends."!

Reply from Caci
Love microdermabrasion Looks Beautiful products and the next day my…
Beautiful products and the next day my skin was so smooth and soft

Reply from Caci
Mummy’s treat!
The staff were professional, polite, friendly and genuinely interested in me as a person. They listened to my concerns and questions patiently and were knowledgeable with their answers. From the moment that you step inside, there is a sense of calm and relaxation - as if time stands still - which for a busy mommy juggling so much, is exactly what I needed! The clinic had a serenity with gentle music and lighting and it was spotless! I will definitely be back! Perhaps I could just stay there forever #dreamonmama #timestoodstill #nzmama

Reply from Caci
CACI, more than a skin clinic, they are family
When I walk into the door, I am always greeted with a warm smile. The reception staff make it feel like we're just a couple of friends having a quick catch up. When it's time to go for my treatment, I always know that everything is going to be perfect, because Hope takes the time to assess my needs and concerns before she does her magic. I always leave feeling, not only renewed, but cared for. :)

Reply from Caci
The Rotorua Caci Clinic
The Rotorua Caci Clinic
You are always greeted with a smile & time & effort is put into making your time there relaxing & beneficial to your needs, including the bookings for follow up appointments.

Reply from Caci
I had a Botox treatment done by inexperienced untrained nurse no name given
I had a Botox treatment done, there was just one nurse available so after a few cancellations manage to see a new nurse (I wasn’t aware of this… I though I was seeing Stacey) instead I had Stacey’s mum, she mentioned she just had done her certificate and could only do specific areas …. So I’ve had it done with an inexperienced untrained nurse (none of this was mention to me at the front) just that they had someone new… anyway most of the product ended up being wipe out of my face… I trusted and assume Caci trained their nurses.
Weeks went by and had no effect ….i left it alone and decided to cancel after a few months but was offered to come to the Glenfield clinic (initially went to the birkenhead) to see Stacey and that they could fix it and put my membership on hold because they didn’t want to leave me unhappy… I said again “no, it’s ok I don’t want to complain I just want to cancel” but they insisted so I reconsider in keeping my membership, I went the next day only to find Stacey very unprofessional and blaming me in all ways possible for the Botox not staying in my face …like my face muscles must have push the Botox out or that I need more and I’m not doing enough, she had no idea I knew her mum did my last treatment ( she’s not where in the birkenhead it glenfield website she’s not a staff and with no experience) and I didn’t mentioned this to not make it awkward but realized how naived I was when she came back asking me to pay for the whole treatment and more because I just needed more Botox (paying again for a treatment I didn’t received) anyway the manager Rosanne told me they don’t give out free treatments and told me it was obvious the treatment was done and left it there for me to feel like a liar and ashamed … I left in tear as I was question about my integrity and there was talk about my forehead being small not like a normal size forehead…so unprofessional of Stacey and Rosanne to blame a client no apologies but they did offer to give me a free facial BUT wait… I had 2 facials in my membership they couldn’t honor due to them not having enough staff

Reply from Caci
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