Budgetdirect Reviews 

Comprehensive with included roadside assistance is trash. It isn't actually assistance because they don't hire mechanics, they pay tow trucks and even then they refuse to cover anything over 50km. I was 78km away and Budget direct wanted an additional $780. That's half the cost of my policy! It was a mistake to assume that this company can be trusted.

Budget Direct prides themselves to be the best value but they do charge extra for paying monthly.
Shannons Insurance dont.
Maybe if Budget Direct spent less money on television advertising, they could afford not to penalise customers financially for paying monthly. 🤔

The savings I'm making by switching to BudgetDirect are impressive! Thanks for a great service guys!

Easy to sign up and cheap

I just got off the phone with Budget Direct, surprise surprise I had a landlords policy that cover me for Tsunami, earthquakes (such regular occurrences in Clayton South in Vic ) however I have just had a tenant vandalize my property but that's not covered nor is accidental damage or tenant default or malicious damage by the tenant or visitors.
I sit and watch your commercial which says you have paid out 1.5 billion dollars(what a laugh)
Never ever again will I let Budget take me for a $702.36 dollar ride .

Very convenient and fast service delivery….I love the way my request was handled.

Easy to navigate the site.

Done by my daughter... No complaints

$2500 I paid for the year, accidental breakage included. One of my windows got smashed and the guy told me unless I pay them $1000 they won't cover it. Make sure you can include the the excess in the claim alliance do.

Easy process and the price was right.

My experience with Budget Direct throughout these claims has been extremely disappointing and unnecessarily stressful.

I have repeatedly been told to “call back later” because the team operates as an inbound call centre, rather than having anyone take ownership of my claim and follow matters through to resolution. There has been a significant lack of communication, with no proactive updates regarding approvals, claim progress, repair arrangements, or hire car entitlements.

My vehicle was initially directed to one repairer, only for that repairer to organise for the car to be towed to a completely different repairer because they could not complete the work. Despite this, I was then made to feel as though it was somehow my responsibility that the vehicle had not been driven, while at the same time being advised my hire car entitlement was about to expire, and that Budget Direct had only just approved the repairs, after my car sitting with the repairer for 2+ weeks.

I have also been attempting for over a week to have my vehicle booked with my existing repairer. Despite multiple phone calls and being told manager approval was pending, nothing has been actioned and no one has provided any meaningful follow-up or timeframe.

To make matters worse, I previously had claims that reportedly were never properly lodged due to “system glitches,” requiring me to go through the entire process again. As a customer, this has left me feeling completely unsupported and exhausted by what should have been a straightforward claims process.

Overall, the handling of my claims has lacked communication, accountability, efficiency, and customer care. I have spent an unreasonable amount of time chasing updates, repeating information to different departments, and trying to resolve issues that should have been managed internally by Budget Direct.

I genuinely cannot express how frustrating and disappointing my dealings with Budget Direct have been throughout this process.

Person on your end very professional and helpful.

Good price, friendly team.

Easy process. Knowledgable staff. Great communication. Thanks

Good communication and customer service from staff
Made all my options clear to me and listened to all my questions

DO NOT BUY INSURANCE WITH THEM IF YOU ARE A GOOD DRIVER AS THEY ARE OVERCHARGING AND PENALISING RATING 1 DRIVERS. I have been with Budget Car Insurance for over a year. A month ago I realised that I was listed as a 'Rating 5' driver and had been charged accordingly. I rang to advise that I was in fact a 'Rating 1' driver. They assured me it was my fault and I must have completed the paperwork incorrectly (which was not true). They amended my payable amount. I have just had my car insurance renew and there was no mention of my driver rating. I called and they advised that as of 2024 they were slowly moving away from Driver Ratings and that as my insurance renewed this had been implemented. Coincidence that my car insurance is now back to what i was paying as a 'Rating 5' driver, with no recognition of good driving and no claims. I am disgusted, and they should have to be upfront about the fact they are going to charge you as a lower rating no matter what.

After been with budget direct for a number of years , without a claim , they randomly inform you, that your postcode cannot be insured for property due to high risk. No such issues with other insurers. Puts you in a very bad situation. So whatever weird formulae they use puts you in a difficult situation, since it puts at risk getting a insurance from another provider as well.
So unless u want to be told, cannot be insured randomly, dont go with them.

Terrible service. Had to use one of their nominated repairers and was quoted six months before the repair could be completed. When I went to collect the car, the bonnet was clearly off centre, comically so. At the end of the policy Budget refused to reinsure making it nearly impossible to get insurance from another company. I have been informed that this is a common activity from Budget as they do not want anyone on their books that makes a claim. Went through their complaints procedure and got an answer 6 hours before the expiration of the time a complaint can be considered. They refused to escalate the complaint. Budget by name, budget by nature. They need to spend less money advertising, and more on their customers.

I recently had a claim denied by Budget Direct, and my experience has been extremely disappointing. It felt as though their first instinct when a claim is lodged is to look for reasons to deny it, rather than genuinely assess and support customers through the claims process.

The company appears to invest heavily in marketing, advertising, and paid endorsements, including recognition from organisations such as Canstar, which can create an impression of customer value and reliability that does not align with my claims experience.

Insurance is ultimately tested when you need to make a claim, and unfortunately this is where my experience with Budget Direct fell well short of expectations.

I liked the idea of doing it all online
Price was good