Budbee makes both sending and receiving parcels incredibly easy and convenient. The delivery is fast, the service is reliable, and the whole process is smooth and hassle-free. I have nothing but good... See more
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Delivers orders quickly and reliably. The only big problem is that if the delivery takes longer than expected for some reason, they hold the package for a very short time in the locker and it can be v... See more
Fast and easy, in the self-service package machines. 1 time they didnt notify me about my package being in it tho, i mean H&M didnt say anything either so. i guess communication problems sometimes... See more
Worlds greatest delivery. I bet these guys would deliver packages even if all the roads got destroyed by asteroids. I even bet they would deliver a package to a dead man by turning into a ghost... See more
Company details
Information provided by various external sources
Budbee is a technology company that has created a cutting-edge logistics service for e-commerce. We call the combination of technological innovation applied to solve for logistical challenges - logtech. Since 2016, we've revolutionized home delivery by enabling our customers to decide how and when they get their deliveries. We provide innovative, flexible delivery services to more than 25 million people in Denmark, Finland, Sweden, and the Netherlands. We're a dynamic, fast-growing business, committed to creating the best online shopping delivery service on the market.
Contact info
4.6
Excellent
216K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Best delivery company ❤️
4 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Budbee
Hi Radoslaw, thanks for your review! I see that we received your package at our terminal first on 9/9, then it was delivered to you on 11/9 - a delivery within our estimated time frame! Get in touch if you have any questions or concerns. Kind Regards, Budbee
A highly respectable company with…
A highly respectable company with professional staff; delivery is excellent, whether right to the doorstep or handed over in person.
👍👍👍👍👍👍👍
10 September 2026
- I was trying to return two packages…
- I was trying to return two packages but it was not clear how it works. Now i could only send one and i still have the other one.
- i have an international phone number (although i live in NL) and therefore cant download the app
- everything is only in dutch and i cant switch to english
9 September 2026
Reply from Budbee
Hi ZARA thank you for your feedback! To return a package you press "book return" in the tracking link connected to the package. When you go to our tracking link and click on the globe in the left corner, the language will change to English. Best regards, Budbee
My package was sent almost 10 days ago…
My package was sent almost 10 days ago and it still didn't reach the recipient.
2 September 2026
Reply from Budbee
Hello Jelena! We can see that your return left our terminal into the hands of the merchant only 1 day after you made your return, that seems like a rocket speed return we think. Get in touch with our customer support if you have any questions or concerns. Kind Regards, Budbee
Easy service
2 September 2026
All are excellent
9 September 2026
Chose home delivery for my package
Chose home delivery for my package. 1st of all the schedule time they set was between 16-22:00, which was a little late in my opinion but it didn’t matter for me since i planned to work from home that day so i could receive the package however, around 21:30 i started feeling tired and checked the location of my package thinking i should stay up to open the building door for the courier, it says it’s 10+ stop until it’s at my place so i waited. At 22:30 I get a message that they have cancelled the delivery and will come back with a new scheduled delivery date. I wished i went to bed instead
9 September 2026
Unprompted review
Reply from Budbee
Hi! We are really sorry to hear about the trouble with your delivery! As we cannot see your full order details with the information provided on Trustpilot, we unfortunately cannot see exactly what has happened. If you have any questions, concerns or feedback regarding your order, you are of course always welcome to contact us via the form on the website, via the tracking link you received via email/sms or via our app so that we can help you further with this. Kind regards, Budbee
Your suggestions for drop off are often…
Your suggestions for delivery are often unrealistic and sometimes don’t reflect the opening times of the store.
8 September 2026
Reply from Budbee
Hi! Thank you for sharing your experience with us, it is very valuable for us to know, so that we can improve our services for the future. We will look further into the opening times of the store to be able to give more accurate estimated delivery times. Kind regards, Budbee
Delivers to a locker further from home
smooth delivery but always delivers to a parcel locker further from home whereas I have two budbee parcel counters less than 100m from where I live. with such short pick up times, it should be closest locker
22 August 2026
Reply from Budbee
Hello Manimala! We are sorry to hear that the package was delivered to the incorrect box. We receive all information regarding your shipment from the online store and apologize if the registered box was incorrect. You can always change the box yourself in your tracking link, or by contacting us at the form on the website, via the tracking link you received via email/sms or via our app so that we can help you further with this and we will be more than happy to redirect your package. Wishing you a great day! Best regards, Budbee
Good experience!
1 September 2026
Trustworthy …
I like that when the package arrives you know it’s secure and with an easy code u can pick it up
8 September 2026
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