Brookhouse Gas Services Ltd Reviews 

1,093
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the engineers arrive right on time, work with incredible efficiency, and always leave domestic properties completely clean and tidy after finishing. Reviewers genuinely appreciate the polite and professional attitude of the staff members, noting they are exceptionally knowledgeable and always ready to answer questions. Some people were satisfied with the helpful office team, noting how remarkably easy it is to book appointments and arrange convenient dates that suit schedules. Consumers also love the incredibly fast response times whenever urgent boiler repairs or unexpected central heating system issues happen suddenly.

What people talk about most

Service

Clients share positive opinions on service, noting that staff consistently arrive on time and work... See more

Staff

Users describe positive interactions with staff, highlighting that engineers and office teams are... See more

Customer service

Customers report positive experiences with customer service, noting that communications are outstanding,... See more

Response time

Consumers find response time to be exceptionally fast and efficient. Reviewers frequently mention that... See more

Booking process

Reviewers mention positive feedback about booking process, finding it straightforward and easy to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I hadn't realised that Brookhouse Gas could fit air conditioning units. The units have been in short supply due to increased demand but Nick came up and worked out a plan, sent an estimate and we were... See more

Company replied

Rated 5 out of 5 stars

The engineers turned up on time, presented themselves professionally, they were polite and friendly. Same engineer has been a few times before so familiarity helps create trust. No mess, no fuss, job... See more

Company replied

Rated 5 out of 5 stars

Once again Brookhouse Gas have excelled. The installation of our new air-con was superbly done. Staff arrived on time, were pleasant & very helpful. Work was done in a professional & considerate manne... See more

Company replied

Rated 5 out of 5 stars

Arrived at time given each day. Carpets covered and really tidy workers New boiler, pipework and power flush completed. 2 great guys. Worked in excessive temperatures in my loft when outside tem... See more


Company details

  1. Gas Installation Service
  2. Boiler Supplier
  3. Gas Company
  4. Gas Engineer
  5. Gasfitter
  6. Oil & Natural Gas Company

Written by the company

We, Brookhouse Gas Services, were formed in 2003 by myself, Nick Woodward and my wife, Donna. I started out in the gas industry in 1980 as an apprentice with British Gas and now have over 42 years experience. We are a family run business with 15 employees including our sons, Alex and Dan and we are based in Harthill on the outskirts of Sheffield. We install, service and repair appliances that run on Natural Gas, L.P.G and Oil. We now have approximately 2000 households covered on Service Contracts offering repairs 365 days per year giving our customers peace of mind. Brookhouse Gas are proud to work with Worcester Bosch and Novuna to offer our customers a range of payment options for your new boiler and heating systems. Have a look at our web site for full details. Short of time? not wanting a salesman through your door when you need a new heating system? Brookhouse Gas offer an online quotation system to give you a guide price for your new boiler - it only takes 60 seconds.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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5.0

All reviews

(1,093)

236 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company - highly recommend

Arrived at time given each day.
Carpets covered and really tidy workers
New boiler, pipework and power flush completed.
2 great guys.
Worked in excessive temperatures in my loft when outside temperature was 33'. Hats off to them 👏

9 July 2026
Unprompted review
Rated 5 out of 5 stars

First class service as always

First class service as always. Guys were nice and polite on arrival. Asked them to check something specific. They checked, explained and booked me in for a further fix which happened today. Again, on time, polite, no fuss and sorted.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant service from…

Always have a pleasant service from Brookhouse Gas, from calling the office to the lads who have been out to service our boiler and replace any parts. Very polite and knowledgeable, would definitely recommend this company.

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely outstanding service from start to finish!

I recently had a Midea multi-split air conditioning system installed by Brookhouse Gas Services Ltd, and I cannot recommend Nick and his team highly enough. From the initial consultation to the final cleanup, the entire experience was flawless.
The installation was quite complex, involving routing the pipework through the loft to keep the front facade of my house perfectly clean and tidy. The team executed this brilliantly. They worked in an extremely professional manner, showing immense respect for my property. They were exceptionally clean, careful, and efficient throughout the two days they spent here.
On top of their top-tier workmanship, they were incredibly polite, friendly, and more than happy to patiently answer all my questions and explain how the system works.
The Midea Breezeless-E units look fantastic and perform amazingly well—it truly was the perfect choice for our bedrooms. Thank you to Nick and the whole team at Brookhouse Gas Services for such a fantastic job. A well-deserved 5 stars! 🌟

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Great company, Great service

Appointment easily booked over the telephone at a time and date suited to us. The engineer was on time. He was friendly, helpful and professional. He quickly found and rectified the problem.
I would highly recommend Brookhouse Gas. They are an excellent company who I feel are totally focused on giving a great customer service.
Thanks to all at Brookhouse Gas

30 June 2026
Unprompted review
Rated 5 out of 5 stars

A Truly 5* Company!

Made annual service booking and everything arranged by the lovely and super efficient Donna.
Engineer turned up on time, as always, and did a super job servicing the boiler as well as being really personable.
Exceptional value for money, especially as this really is a truly 5* company!

22 June 2026
Unprompted review
Rated 5 out of 5 stars

The service was impeccable.

The service was impeccable.
The engineer went through the full service with me and respected our property and was very friendly and knowledgeable.

Would definitely recommend to everyone.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service, arrived on time, very polite and friendly. No mess made no fuss installation. Jack was very efficient and respectful and knew what he was doing. Would highly recommend

15 June 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Brilliant to hear. Thank you Lesa

Rated 5 out of 5 stars

The two workers that came to replace my…

The two workers that came to replace my boiler were brilliant and did a great job and tidied up leaving everything spotless. I was so glad I used Brookhouse and would definitely recommend them

8 June 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you so much Joy

Rated 5 out of 5 stars

The service from Brookhouse is first…

The service from Brookhouse is first class, from full system installation, emergency call out and annual servicing. 5* service.

9 June 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you so much Mrs Lamb. Great to hear you are happy

Rated 5 out of 5 stars

Excellent company

Excellent company. Came within hours of reporting fault. Fault diagnosed and rectified very quickly. Engineer very friendly.

9 June 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you Mr Ashurst. I will pass on your kind words to your engineer, Mark

Rated 5 out of 5 stars

Brilliant company -from sale to…

Brilliant company -from sale to installation . Lads were clean and tidy , knowledgeable about the product - everything was left spotless .
Highly recommend !

8 June 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Cheers John. Thank you for choosing us to install your air con

Rated 5 out of 5 stars

When you want the best

When you want the best, trust the experts - Brookhouse Gas. Not only does Jack explain the what, he confirms the how and when. Trust is sometimes a challenge but not with these folk.

14 May 2026
Unprompted review
Brookhouse Gas Services Ltd logo

Reply from Brookhouse Gas Services Ltd

Thank you. Thats lovely to hear and will pass the message on to Jack

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