Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
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Gas boiler service
Arrived as scheduled completed and explained all aspects of the service and ensured our boiler was safe. Very polite efficient and well presented - excellent job.
25 August 2026
Unprompted review
Reply from British Gas
Hi Stephen, it’s so great to see such a glowing review. They’re always a pleasure to read. It really is appreciated. Take care. Thanks, Natalie
Not clear on fees
Not clear on fees. I said I was moving and they said you can cancel anytime. They didn't say the service would need paying off if cancelling. Terms and conditions read after were not specific and clear enough. After paying £35 a month when leaving I had to pay £54 plus an administration fee of £29.35. I had no problems with my boiler during this time and feel they have conned me. Beware.
10 August 2026
Unprompted review
Reply from British Gas
Good afternoon. Thank you for sharing this review for us today, I am sorry to hear about the issues. We’d appreciate the opportunity to investigate this further. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible. Thanks, Natalie.
Value for money conversion of heating…
Value for money conversion of heating system installed by BG team in 202.
System and boiler well maintained by BG warranty and insurance package.
Heating engineers who carry out the maintenance always punctual competent and professional.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review Michael. It's great to hear such positive feedback on our products. Thanks again for sharing, Natalie.
Engineer was very knowledgeable &…
Engineer was very knowledgeable & professional
26 August 2026
Unprompted review
Reply from British Gas
Hi Caron. Thank you for sharing this review for us today. It's lovely to hear that the engineer was knowledgeable and professional. Take care, Natalie.
Friendly engineer who arrived on time…
Friendly engineer who arrived on time and wasted no time doing a neat efficient job. Good representative of British Gas
26 August 2026
Unprompted review
Reply from British Gas
Hi Vivienne. We're so pleased to hear that our engineer arrived promptly and completed the job efficiently and neatly. It's wonderful to know they provided such a positive experience and represented us well. Thank you for sharing your feedback. Take care, Natalie.
Reply from British Gas
Hi Mary. Thank you for taking your time to share the review for us today. It's lovely to hear that you received a great service. Thanks again, Natalie.
Call/text before coming
The engineer should call or text before coming for the work requested.
23 August 2026
Unprompted review
Reply from British Gas
Good afternoon, thank you for sharing this review for us today. Our engineers do tend to contact prior to arrival. I am sorry this didn't happen but we thank you for raising this with us. Take care, Natalie.
Reply from British Gas
Hi Christopher, this is what we like to see! I’m so pleased we’ve given you a 5 star experience! Thanks so much for letting us know. Natalie.
Engineer arrived bang on time
Engineer arrived bang on time - clearly explained what had been done and recommended some additional work to be done. Everything done to a high standard.
25 August 2026
Unprompted review
Reply from British Gas
Hi Fraser. We're so pleased to hear that our engineer arrived on time and clearly explained the work completed, as well as recommending additional services. It's fantastic to know everything was done to a high standard. Thank you for your positive feedback! Take care, Natalie.
Great service from the engineer this…
Great service from the engineer this morning thank you British Gas!
26 August 2026
Unprompted review
Reply from British Gas
Hi Caroline. Thank you for sharing this 5 star review for us today. It's fantastic to hear you received great service from us. Take care, Natalie.
Had two visits Stephen was unable to…
Had two visits Stephen was unable to access my boiler due to kitchen cabinet but was very nice Cheryl came today when I had the cupboard removed what a really nice person very helpful and knowledgeable and gave me good safe advice
26 August 2026
Unprompted review
Reply from British Gas
Hi Lynne. It's great to hear that our team was able to assist you with your boiler. We're glad that our engineer provided helpful and knowledgeable advice. Thanks for sharing this review for us today. Take care, Natalie.
Expertly carried out service from…
Expertly carried out service from calling for repair to engineer carrying out repairs and fast
22 August 2026
Unprompted review
Reply from British Gas
Hi Ronald. Thank you for your fantastic 5-star review! We're so pleased to hear that our service, from your initial call to the engineer's repair, was expertly carried out and fast. We truly appreciate your positive feedback! Take care, Natalie.
The engineer British Gas
The engineer that came to a day was very polite very knowledgeable we always use British Gas engineers
26 August 2026
Unprompted review
Reply from British Gas
Hi M S, thanks so much leaving a lovely review today. It’s always nice to hear when things have gone to plan. Thanks again for sharing, Natalie.
Trapped in a business tariff as a residential customer.
British Gas have been stringing me along now for three months; trapped on an expensive out of contract business tariff, unable to take advantage of the price caps, and unable to switch supplier.
I purchased a new home. We moved in, tried to switch supplier and take over the supply and couldn't. The meter is a business meter for some reason.
I called them, they said they would switch it over on the 22nd of July. That date came and went, I called again. They advised me to update my address with HMRC. The problem is, I don't have an address with HMRC for my business because I'm not a business.
I raised a complaint. They emailed me to say they were looking into it. Then they emailed me to ask for the details so they could look into it. Then they called me , twice, each time only letting it ring for < 3 seconds before ringing off and sending "I'm sorry we couldn't get hold of you" emails.
When you call them, the agents are toxically positive; promise to act, then no action is done.
We are now coming to the end of week 5 of the complaint with no meaningful progress. Meanwhile, my first monthly bill clocked in at over £150 with the central heating turned OFF. I can't fix my prices. I'm stuck in limbo whilst British Gas take my money and do nothing to help.
26 August 2026
Unprompted review
Reply from British Gas
Hi Richard. We’re sorry to hear about your experience and would like to investigate further. Please reach out to us with a private message on Facebook, X, LinkedIn, or Instagram, including #Trustpilot and a short summary of your review so we can pick this up promptly. Thanks, Natalie.
Reply from British Gas
That's lovely to hear Foster! Thank you for taking time out of your day to share your amazing feedback with us :) Natalie.
Avoid this company
While BritishGas sends demands for payment during an active dispute, they are in direct breach of Ofgem’s rules. Refusing a manageable monthly payment plan and ignoring requests for a Letter of Deadlock is plain harassment, not customer service.
All evidence of these violations has been officially submitted to the office of Pippa Heylings Member of Parliament.
26 August 2026
Unprompted review
Reply from British Gas
I'm very sorry to hear about the difficulties you've experienced with your account, especially regarding payment demands during an active dispute and the issues with a payment plan and Letter of Deadlock. This is certainly not the experience we want for our customers. If you'd like us to investigate this further, please send us a private message on social media. Facebook, X or instagram and mention trustpilot. Cheers Matt
Avoid this company
While BritishGas sends demands for payment during an active dispute, they are in direct breach of Ofgem’s rules. Refusing a manageable monthly payment plan and ignoring requests for a Letter of Deadlock is plain harassment, not customer service.
All evidence of these violations has been officially submitted to the office of Pippa Heylings Member of Parliament.
26 August 2026
Unprompted review
Reply from British Gas
I'm very sorry to hear about the difficulties you've experienced with your account and the payment dispute. I can appreciate how frustrating it must be to feel that your concerns are not being addressed. If you'd like us to investigate this further, please send us a private message on Facebook, X, LinkedIn, or Instagram, including #Trustpilot. Cheers Matt
Replacement controls
Engineer arrived when expected, was friendly and knowledgeable. Repaired the fault in no time.
26 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineer arrived promptly, was friendly and knowledgeable, and quickly resolved the issue. We truly appreciate your positive feedback! Cheers Matt
Excellent service on my boiler
Excellent service on my boiler, very efficient engineer and gave very helpful advice.
26 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer provided excellent and efficient service on your boiler, and that you found their advice very helpful. Thank you for sharing your positive experience with us! Cheers Matt
Superb service
Superb service; booked the night before, engineer in contact at 8.15am all sorted by 9.30am. Wonderful customer service from polite and professional engineer who made sure everything was clean and clear after fixing our washing machine.
26 August 2026
Unprompted review
Reply from British Gas
This is wonderful to hear! We're so pleased that our service was superb and that our engineer was in contact so promptly. It's great to know they were polite, professional, and left everything clean and clear after fixing your washing machine. Thank you for sharing your positive experience! Cheers Matt
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