Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
British Gas are very polite and very…
British Gas are very polite and very supportive of everybody’s needs, especially when you’ve got a disability they take them time to explain things to you in detail so you can understand and that means everything to me. I’ve never had a problem with British Gas. They’re always there if you need them.
26 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our team has been supportive and taken the time to explain things clearly, especially regarding your disability. It means a lot to us that you feel understood and that we've always been there when you needed us. Cheers Matt
Engineer advised us of eta and arrived…
Engineer advised us of eta and arrived on time. He was very polite, efficient and professional.
26 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're delighted to hear that our engineer arrived on time and provided a polite, efficient, and professional service. We truly appreciate your feedback! Cheers Matt
Quick service completed on my boiler
Quick service completed on my boiler, no issues found
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your 5-star review! We're delighted to hear that your boiler service was completed quickly and without any issues. We appreciate you taking the time to share your positive experience. Cheers Matt
Dav came and did all checks
Dav came and did all checks.
I am very happy. For service.
26 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you were happy with the service and that all checks were completed to your satisfaction. Thank you for taking the time to leave such a positive review! Cheers Matt
I was given help today by a customer…
I was given help today by a customer service advisor. The problem was sorted out and I am feeling alot more at ease. I just want to say a big thank you.
26 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so glad our customer service advisor was able to resolve your problem and leave you feeling at ease. Thank you for taking the time to share your positive experience. Cheers Matt
Clean and tidy. Efficient.
Clean and tidy. Informative, and very efficient.
26 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service clean, tidy, informative, and very efficient. Thank you for sharing your positive feedback. Cheers Matt
Reply from British Gas
Great review, Cheers Matt
Great customer service
Engineer arrived on time. Open and friendly. Offered great advise. Job was completed in a timely fashion with no fuss or mess. Thank you
26 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased the engineer arrived on time and was able to offer such great advice. It's fantastic to know the job was completed efficiently and without any fuss or mess. Cheers Matt
Always have great customer service and…
Always have great customer service and friendly staff never ever had a problem with any of the staff ring you for appointments message you when on the way they always tell you whats wrong what they will do to fix it and when it will and how long it will take real great company
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your consistently positive experiences with our customer service and friendly staff. It's wonderful to know that our team keeps you informed every step of the way, from appointment scheduling to explaining the work involved. Thank you for recognizing our commitment to great service! Cheers Matt
Can't transfer solar panel ownership to receive FIT payments
My parents (in their 90s) recently moved to a property that has solar panels. As the previous owner was with British Gas we thought it would be easier to stay with them. I've been trying to get solar panel FIT payments transferred to them but nothing I have sent through has been accepted as ownership and customer services just sends same generic email requesting confirmation of ownership every time. It's been nearly 4 months and solar panels still not transferred.
26 August 2026
Unprompted review
Reply from British Gas
I'm truly sorry to hear about the difficulties your parents have experienced with transferring their solar panel payments. It's frustrating when things don't go smoothly, especially after four months of trying to resolve this. We understand how important it is to get this sorted for them, if you could reach out by direct message over social media (Facebook, X or instagram) and ask for the details of our micro generation team they will be able to help. Cheers Matt
5 star
Just signed up to British Gas home care and had our first service. Absolutely 5 star
24 August 2026
Unprompted review
Reply from British Gas
We're so glad to hear you had such a positive first experience with our home care service! Thank you for sharing your feedback. Cheers Matt
Annual boiler maintenance visit
The gas engineer was friendly, prompt and helpful.
25 August 2026
Unprompted review
Reply from British Gas
Hello Sarah, thanks so much for your lovely review, it is really appreciated! ^Natasha
A very thorough job
The Engineer carried out a very thorough service of my boiler and he informed me of what he had done and why he had done it. He also provided me with a report which included the current gas rating of the boiler.
The Engineer has served my boiler in previous years and I know and trust that he always does a thorough job.
25 August 2026
Unprompted review
Reply from British Gas
Hello Colin, thanks so much for your review!
I'm so glad to hear your boiler service went smoothly & that the engineer informed you of what had been done! I'm glad to hear you're happy with the service provided by the engineer!
Thanks again, Natasha
Full new install
I just bought a new house and needed a full new install. There were local businesses i could of went with for 1-2k cheaper. I just couldn't risk of any issues down the line. British Gas warranty and plans are worth it. From the home visit guaranteed quote to the engineers fitting it were all professional, punctual and hardworking. My job was a 2-3man job for a week as it was an old house so a full rip out was needed. They cleaned up after themselves and the disposal company came and collected all the rubbish. I was part of all the decisions as to what I wanted and where I wanted things. Even if I was not at the house they would call and ask me which I was happy with. I would definitely recommend them to everyone. The security of being with British Gas puts me at ease. I can not thank the guys enough
17 August 2026
Unprompted review
Reply from British Gas
Hi there, this is great to read!
I'm so glad to hear you're happy with our service & that we got everything sorted for you! It's great to hear you would recommend us & that we've put you at ease!
Thanks so much, Natasha
Everything was done efficiently and…
Everything was done efficiently and explained
25 August 2026
Unprompted review
Reply from British Gas
Hello Lynn, thanks so much for your lovely review, it is really appreciated! ^Natasha
Tariff change.
Telephoned British Gas to change our tariff.
The lady on the phone was very helpful and patient. We eventually found a tariff that was suitable for our needs.
Thank you again for all your help.
25 August 2026
Unprompted review
Reply from British Gas
Hello Michael, thanks so much for your review!
I'm so glad to hear you received great service over the phone & you got your tariff updated!
Thanks again, Natasha
Taking care of their pockets only
Taking care of their pockets! Avoid this energy company. They are dishonest, greedy and will offer you a rate then charge you 8 times more.
If you leave they fine you thousands of pounds due to hidden charges you’d need a law degree to locate.
I was charged 3 times what I currently pay and fined £2000 when I left. I know of others charged £3099 on leaving.
They are only ever “taking care of things” in their own pocket! The CEO earns £10 mill per year. I helped fund his sunday brunch on his latest luxury vacation.
25 August 2026
Unprompted review
Reply from British Gas
Hello Liara, this is disappointing to read. I'm sorry to hear about your experience.
So we can look into this further for you, please send us a direct/private message on X, Facebook, Instagram, or LinkedIn.
Please include #Trustpilot in your message, just so your message comes through to the right team!
Don’t worry if you’re not on social media, you can find other ways to contact us on our website: https://www.britishgas.co.uk/help-and-support/contact-us Thanks, Natasha
Aweful
Aweful, Aweeful & Aweful. Ever since the installed new smart meters in May 2026, everything has turned upside down. Meters not sending out automatic reads, in home display not working & these guys have taken over 3 months (& counting) to resolve a simple issue of correct readings & in home display. Can't wait to switch to another provider as soon as the current tarrif ends. Initially fixed the meter reading issue but recently all previous meter readings have been deleted from my online account.
25 August 2026
Unprompted review
Reply from British Gas
Hello Syed, thanks for taking the time to leave a review. I'm sorry to hear you're having issues with your smart meters.
I’d like to get this sorted out for you.
Please send us a direct/private message on X, Facebook, Instagram, or LinkedIn.
Please include #Trustpilot in your message, just so your message comes through to the right team!
My team and I will then start looking into this for you. Thanks, Natasha
Quick efficient & came when he said
25 August 2026
Unprompted review
Reply from British Gas
Hello Frances, thanks so much for your lovely review, it is really appreciated! ^Natasha
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.