British Gas Reviews 

BG had the sense to ring and ask to come day early as engineer in area. Saving on fuel, time and manpower

Engineer who serviced my boiler was very professional and explained the work he was doing

I have been with British Gas for last 15years and am disabled and I always get good service from British Gas home. Services, I have full cover and engineers are always polite and helpful and I get call when they are arriving and within time stated .
British Gas offers services which I would struggle to find myself , but engineers always help make it easier for me .
So I get my electrical repairs and plumbing and boiler with one call and they do the rest , including my appliances which are covered .

Saves me money and time finding different contractors else which I won't know or have any credibility.
All engineers are certified by the company themselves.
So it's a peace of mind to know they are all qualified and accredited.

Gas engineer came to service gas boiler, was very polite, friendly, did an excellent job, very knowledgeable and helpful, will book a service for next year. Great service.

Kept informed regularly of date and finally time engineer would arrive. Engineer was polite, friendly and efficient.

The service was excellent and the engineer was very professional and knowledgeable

I had a service and parts replacement for my boiler. The engineer immediately fixed a part form his van stock and got the boiler working. He ordered additional parts from their central depot and fitted these two days later. British Gas are not the cheapest but very competent, quick to respond to call outs and make fixes very quickly. The Home Care British gas agreement works very well. The engineer was very friendly and kept me informed during the visit. Totally reliable. Peace of mind is worth a lot to me.

British Gas engineers are always reassuring knowledgeable professional they work quickly keep my house clean and don’t leave any tasks unfinished

A top engineer sent out and a quality service.

Great service today! The engineer arrived on time, was extremely professional and polite, and left everything tidy after servicing my boiler. Highly recommended.

My account was in over £500 credit were they overtake please check yours! Problem is Ive been waiting almost 4 weeks for refund called over 3 times each and every time assured it’s going back in my bank in a few days on the 3rd occasions Evan said the bank details were wrong that why gave them right details and 5 days later still not in there , it’s clear these people have turn very dodgy - scammer dodgy! hanging up the phone on couple times occasions VERY UNPROFESSIONAL! not paying my money back constant lies like I can see the money will be back in your bank on this day , these people have turnt dodgier than a £9 note I have all the names of people on the phone and at this point I’m contacting trading standards because what I have seen is far below The legal standard

ITS ON A SCAMMER LEVEL!

British Gas I strongly suggest you call me today I have all the proof I need I want to talk to the boss not another lying operative

LAUREN K

So disappointed with British gas as i have recently moved into a flat and the reading of both meters was taken by the local council when I set my account up on the 21st of July this year I noticed they had on there website that I contacted them on the 20th which is a complete lie anyway further to my disappointment they are like a horse with blinkers on only seeing there estemated readings are right and not the reading that you have sent them with photographic evidence and it seems like my complaint will escalate due to the incompetence of customer service going around in circles all i can say is your better of with another supplier that will work to resolve problems than escalate them

I was kept up to date with the arrival of the engineer, when he attended my home he was polite and efficient treated me and my home with the utmost respect while doing a good job checking the gas meter and other appliances.

Arrived when they said they would . Got on with the service, explained what they would do . Very efficient

Good quality service kept me informed of arrival time to carry out work.

Great service, operatives were both polite, professional, courteous, clean, efficient and knowledgeable. I’ve never been disappointed with the quality of service British Gas provides.

Great service, my boiler was sorted in no time at all. Really lessened the stress of having my boiler break down… would recommend British Gas home care

We were due to have air conditioning fitted on 2nd/3rd of September .postponed via e-mail on 26th August. We have trades booked as we want cables in ceiling not trunking . When we call we can’t actually speak to the dept. Our message is “passed on” We just want the wiring hidden and are happy to wait for completion we understand that units are unavailable are even happy to get wiring done ourselves but can’t talk to the installation department. Would not recommend this company

British Gas are incompetent to the point of beyond negligence, they make up billing out of thin air based on no readings and to maximise what they can try and fleece from you, then try and extort money with constant harassment, calls and threats. All my experiences of BG have been extremely negative, non existent customer service, in fact they wouldn’t know the meaning of the words. You are merely a cash cow to them. One star is too much there should be a negative scale. AVOID LIKE THE PLAUGE!!! Latest debacle still going on 1 year on for a cross meter issue and they still are unable to provide a bill based on the meter readings provided monthly. Complaint raised then shut down so re-raised. Lie after lie about sorting, complaint ended up going to the Ombudsman which was upheld but they still can’t be bothered to bill accurately. Settled with the Ombudsman determination but a waste of time as unless they start dishing out significant compensation amounts BG makes more profit by its CEO sleeping and snoring once, they are never going to change. This is also after the same BG sent me a bill for a property I used to live at 16 years earlier that wasn’t even connected to gas. Don’t even think about choosing BG and if your with them already get out why you can as that’s another speciality of theirs to trap you with false debt on your account and block you switching. BG are nothing short of a criminal outfit.