Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.5
Excellent
353K reviews
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Great service as always !!!
The engineer turned up on time, carried out the necessary work quickly and efficiently and explained exactly what he was doing and why - perfect 👌
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that our engineer arrived on time and carried out the necessary work quickly and efficiently. It's wonderful to know that everything was explained clearly! If you need any help in future Denise, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
No hot water
No hot water, the engineer came the next day and inspected the boiler and the circuit board was shot at. Andy, the engineer rang round his colleagues to see if anyone had one in their vehicles. He then did a round trip to pick it up. I was so grateful he made sure I had hot water once again. Was very polite and took away any rubbish.
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear about the exceptional service you received from our engineer. We're so pleased that he went above and beyond to ensure you had hot water again, and that his politeness and efficiency made such a positive impression. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Where do i start UNDERHANDED thieving…
Where do i start UNDERHANDED thieving company. For people on benefits this company need to make things crystal clear. They say we can help with your bills / for instance i was told i would pay £49 per month, i have a smart meter now which lets you know what you owe and its not £49 its £79 so while your direct debit is paying £49 the account is accumulating an extra £30 per month in the background. So obviously there is now exyra to pay but lets not forget the threatening bailiffs letter in the mean time adding on their fees. So not only are they unclear as to your total cost when signing up, if you are on benefits please dont fall for the old guff about we can help reduce your bills, its crap British Gas are no better than loan sharks, its ok for them to give their CEO'S million pound raises and post profits of Billions no wonder they can do this when ripping off the general population
25 August 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about the incredibly frustrating experience you've had with your billing and the financial stress it has caused. It's clear there's been a significant misunderstanding regarding your payments and account balance, and I sincerely apologize for the distress this has caused, especially with the added worry of collection letters. We’d appreciate the opportunity to investigate this further Gary. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Annual boiler service
The Engineers are friendly and very thorough when servicing the boiler.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic 5-star review! We're so pleased to hear that our engineers were friendly and thorough when servicing your boiler. We truly appreciate your positive feedback! If you need any help in future Kathy, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Engineer Tara was very attentive
Engineer Tara was very attentive, knowledgeable and gave us great advice. She kept us informed as we had a follow up appointment the next day. Very good customer service
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer made such a positive impression! We're thrilled that their attentiveness and knowledge shone through, and that you felt well-informed about your follow-up appointment. Thank you for sharing your fantastic experience. If you need any help in future Patricia, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The engineer who attended was fab
The engineer who attended was fab - very personable and efficient - said what he’d done today and what might be needed in the future - really great service, thank you, Sean
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that our engineer made such a positive impression! We're thrilled that their personable and efficient service, along with their clear communication, led to such a great experience for you. Thank you for sharing your fantastic feedback. If you need any help in future Sean, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
The work was undertaken efficiently …
The work was undertaken efficiently and with care
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the work was carried out efficiently and with such care. Your positive feedback is truly appreciated! If you need any help in future Diana, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very professional
Very punctual, polite and professional service from an experienced engineer when servicing the boiler.
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service punctual, polite, and professional when servicing your boiler. Thank you for sharing your positive experience with us. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
We had a appointmet booked from 08.00…
We had a appointmet booked from 08.00 to 12.00 with British gas to sort out our smart metre s which were fitted 2 years ago. British gas messaged at 16 38 saying slrry for cancelling , i took day of work for the appolntment so not best impressed with British Gas
25 August 2026
Unprompted review
Reply from British Gas
We sincerely regret the inconvenience caused by the cancellation of your smart meter appointment. We understand your frustration, especially after taking time off work. We are reviewing our scheduling processes to prevent similar occurrences. We’d appreciate the opportunity to investigate this further Tony. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
Reply from British Gas
We're so pleased to hear that our engineer was clear and efficient during their visit. Thank you for taking the time to share your positive feedback with us! If you need any help in future Sue, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
First class service by British Gas…
First class service by British Gas engineer Gareth Davies. Lots of advice about energy saving/efficiency, safety, tips, etc.
G Hughes.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic five-star review! We're so pleased to hear that our engineer provided such excellent service and offered valuable advice on energy saving and efficiency. We appreciate you taking the time to share your positive experience. If you need any help in future Gord, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very professional
Very professional, very polite and helpful ,finished the job with no mess , been with British gas for a long time , and wouldn't change to another supplier, always looked after me, would definitely recommend
24 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear about your positive experience! It's wonderful to know that our team was professional, polite, and helpful, and that the job was completed without any mess. We truly appreciate your long-standing loyalty and kind recommendation. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Easy to book boiler service…
Easy to book boiler service online..confirmation and follow-up messages..the Engineer rang when he was on route...he was helpful and professional..checked the boiler, fuse, carbon monoxide alarm..etc..very good job..
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that booking your boiler service online was easy and that you received helpful confirmation and follow-up messages. It's wonderful that our engineer was professional, checked everything thoroughly, and provided such a good service. If you need any help in future Sammy, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Very good service and happy with my…
Very good service and happy with my service of the boiler a friendly engineer who explained everything xx
25 August 2026
Unprompted review
Reply from British Gas
We're absolutely delighted to hear that you had such a positive experience with your boiler service. It's wonderful to know that our engineer was friendly and explained everything clearly. Thank you for sharing your feedback! If you need any help in future Samantha, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
A first class experience
From making the appointment to
completing the job, the whole experience was faultless. The engineer was very friendly, polite and respectful. And we were notified of their imminent arrival about 20 mins beforehand. And they came well within the time frame allocated. A first class experience
25 August 2026
Unprompted review
Reply from British Gas
We're absolutely delighted to hear that your entire experience, from scheduling to job completion, was faultless! It's wonderful to know our engineer was friendly, polite, and respectful, and that you were kept informed of their arrival. We're also pleased they arrived well within the allocated timeframe, making it a truly first-class experience for you. If you need any help in future Martine, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Great service everything was explained…
Great service everything was explained well for me
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that you received great service and that everything was clearly explained. Thank you for your wonderful 5-star rating! If you need any help in future David, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
A very professional job
A very professional job. The engineer was very polite and explained what work that had to be done.
25 August 2026
Unprompted review
Reply from British Gas
That's fantastic to hear! We're so pleased that our engineer provided a professional service and clearly explained the work that needed to be done. Thank you for sharing your positive experience with us! If you need any help in future Andrew, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Just satisfied.
24 August 2026
Unprompted review
Reply from British Gas
Hi Andrew, that is fantastic to hear, we aim to give quality service and I’m really happy to see we have.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Absolutely disgusted !!
Absolutely disgusted !!! . l have been a loyal customer for over 47 years.I am a widower and a pensioner.I received an Email 2 months ago to advise me that my monthly bill would be going up to £73,okay I thought I could budget for that,I’m aware of the current situation with war,price cap etc,now as my fixed rate is ending in September it’s going up to £126 per month.I got absolutely nowhere with the customer service advisor in India.You think that a multi million pound company would look after loyal customers and pensioners but it appears not.Bye bye BG it’s definitely time to switch
Disgusting service
25 August 2026
Unprompted review
Reply from British Gas
I am truly sorry to hear about your experience and the significant increase in your monthly bill, especially after being a loyal customer for so many years. We understand how frustrating this situation must be, and it's certainly not the experience we want for our customers. We’d appreciate the opportunity to investigate this further Stephen. Please contact us via private message on Facebook, X, LinkedIn, or Instagram and include #Trustpilot along with a brief summary of your review so we can assist as soon as possible.
The engineer Simon phoned me to ask if…
The engineer Simon phoned me to ask if it was ok to come a bit earlier than arranged which actually suited me better and British Gas text with his name and time too. He was so nice and polite and very helpful explaining the issue and also advised a solution into the system which I happily agreed to and have paid today the fee for that. Excellent engineer and his mannerism was the same excellent as well as very respectful of my property just delighted with the engineers BG has especially Simon yesterday
24 August 2026
Unprompted review
Reply from British Gas
Thank you for sharing your wonderful five-star review! We're absolutely delighted to hear about the excellent service you received from our engineer. It's fantastic to know that they were polite, helpful, and respectful of your property, and that the early arrival suited you. We appreciate you highlighting their professionalism and clear explanation of the issue and solution. If you need any help in future Margaret, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
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