Requested a quote for a new boiler. Advisor was delayed due to traffic but called to give a revised appointment time. Very thorough and gave us options rather than just one product. No pressure. Very... See more
Company replied
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Review summary
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Boiler serviced today, same engineer as last year who then also fixed the hot water supply to a radiator not working, been fine since. Rang to confirm time of arrival. Prompt, tidy, efficient. Very ha... See more
Company replied
We had no hot water on a Sunday rang for Engineer at 8.50 given apt.12-6pm. Engineer rang in area could call at 11am brilliant bloke sorted it very professional cannot praise British Gas enough we are... See more
Company replied
The engineer texted to advise the time of his visit and arrived promptly. He was very efficient and courteous. He left the premises scrupulously clean and in good condition. He satisfied my questions... See more
Company replied
Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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British Gas ( No Hot Water) Repair…
Booked an on line appointment yesterday as we had no hot water.Got an appointment for this afternoon.Engineer rang to say he was on the way tand gave an eta. He was friendly and professional,and within 40 mins had diagnosed the problem and completed the repair with parts from his van
Can always trust British Gas to do a first class job. Have used them for years and always have the Homecare central heating cover.
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear you had such a positive experience with your recent appointment! We're so pleased our engineer was able to diagnose and repair the problem quickly, and that you continue to trust us for a first-class job. Thank you for your loyalty and kind feedback. If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
Quick professional service
Got an appointment to get my boiler serviced within 24hrs. The engineer phoned 20 mins before he arrived, after asking if that was ok. David was polite and professional, explaining what he did through the service and reassured me that the boiler was in good working order.
25 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you were able to get an appointment so quickly and that our engineer, David, provided such a professional and polite service. We're delighted he kept you informed and reassured you about your boiler's condition. If you need any help in future Wendy, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you- ^Mahesh
I have been with British gas a long…
I have been with British gas a long time never had any problems bit expensive
25 August 2026
Unprompted review
Reply from British Gas
We appreciate you sharing your long-standing experience with us. We understand your concerns regarding pricing and are always reviewing our offerings. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer was polite and knowledgeable during their visit. Thank you for sharing your positive experience with us. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Engineer arrived on time.
Engineer arrived on time. Explained everything they were doing. Gave a complete run through of the monitor unit. Very polite and competent. Very happy.
24 August 2026
Unprompted review
Reply from British Gas
We're absolutely delighted to hear that our engineer arrived on time and provided such a thorough explanation of their work and the monitor unit. It's wonderful to know you found them polite and competent, and that you're very happy with the service! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
The boiler was delivered and installed…
The boiler was delivered and installed in a timely manner. The engineers were efficient and respectful. The waste was also collected and disposed of as I was informed it would be.
21 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased the boiler installation was timely, and our engineers were efficient and respectful. It's also great to know the waste disposal was handled as promised. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service to be professional, prompt, and trustworthy. Thank you for taking the time to share your positive feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
I HAVE DEALT WITH BRITISH GAS SINCE I…
I HAVE DEALT WITH BRITISH GAS SINCE I RETURNED TO THE UK IN 2008. HAVING RELOCATED A FEW TIMES I WAS GIVEN TOP CLASS SERVICE AT ALL TIMES AND FEEL SECURE THAT I HAVE BRITISH GAS TO SUPPLY MY ENERGY
24 August 2026
Unprompted review
Reply from British Gas
It's wonderful to hear that you've consistently received top-class service since returning to the UK in 2008. We're so pleased you feel secure with us supplying your energy. Thank you for your loyalty and kind words! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Excellent service
Excellent service. Peace of mind bring down by professionals. Polite and friendly. Safety advice given which is periodically updated over the years. Lots of warning about arrival time.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for your fantastic five-star feedback! We're so pleased to hear that you received excellent service from our professionals, who were polite and friendly. It's great to know that safety advice was given and that you appreciated the warnings about arrival times. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
Thank you for your fantastic five-star review! We're delighted to hear that you found our service efficient and friendly. It's wonderful to know that your experience was so positive.nThank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
The engineer fitted TRVs today
The engineer fitted TRVs today. Drained the system and added inhibitor when filled up. Efficient, very good job. Professional and friendly.
25 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that the engineer completed the TRV fitting efficiently and professionally. It's great to know that the system was drained and inhibitor added, and that you found the service to be very good and friendly. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Extremely helpful
Extremely helpful, informative and very clean and tidy
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that you found our service extremely helpful, informative, and very clean and tidy. Thank you for sharing your positive feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Great experience.
25 August 2026
Unprompted review
Reply from British Gas
Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Boiler installation was carried out by British gas
Boiler installation was carried out with minimum disruption, controls of the heating explained, all old materials removed
21 August 2026
Unprompted review
Reply from British Gas
We're so pleased to hear that your boiler installation was carried out with minimal disruption and that the heating controls were clearly explained. It's also great to know that all old materials were removed. Thank you for sharing your positive experience! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
Thank you for your fantastic five-star review! We're delighted to hear that you found our service friendly and efficient, and that you received some helpful tips. We appreciate you sharing your positive experience with us. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
My smart meters were updated to the…
My smart meters were updated to the latest generation.Great communication and reminders from British Gas. The engineer was Stacy. She was very professional and nice. Pleasure to have her in my home.
24 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that your smart meter update went smoothly and that you had such a positive experience with our engineer. We appreciate you sharing your feedback! Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
Reply from British Gas
That's wonderful to hear! We are so pleased that you had such a positive experience with our service. Thank you for taking the time to share your lovely feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
The engineer was polite
The engineer was polite, tidy and professional
24 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineer made such a positive impression. Thank you for sharing your feedback with us. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
British Gas engineers are very good
British Gas engineers are very good, polite and reliable. They are very good knowledgeable and expert.
25 August 2026
Unprompted review
Reply from British Gas
That's wonderful to hear! We're so pleased that our engineers provided such a positive experience with their politeness, reliability, and expertise. Thank you for sharing your feedback. Thank you for trusting us to take care of your home.
If you need any help in future, please don’t hesitate to reach out on our social media platforms: Facebook or Instagram. Be sure to mention Trustpilot so we can pick up your query quickly 😊 Thank you-Sukhi
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