Recently changed our insurance for boiler to BG so they arranged for an inspection. Andy who was very professional went over and above - even went up into the loft to check the flue. Also suggested a... See more
Company replied
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Review summary
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Reviews shaping this summary
Really helpful, knowledgeable surveyor, able to answer all our questions about renewing boiler as against getting heat source pump. Package with new boiler, thermostat, flue and flushing of system loo... See more
Company replied
Dave was the engineer who attended my home to fit an isolation switch at the meter. He was so professional but took time to be warm and helpful. The job was executed to the highest standard and he too... See more
Company replied
I have been with British Gas for many years having the check up once a year. Having recently moved they came out and checked everything in the new place. It gives me a great sense of security knowing... See more
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Company details
- Electric Utility Company
- Electrician
- Gas Company
- Gas Installation Service
- Plumber
- Property Management Company
Written by the company
At British Gas we’ve been looking after the homes of Britain for years – heating kitchens, lighting lamps and much more. And from our earliest beginnings we’ve had one aim in mind: to serve British homes and businesses, and find new ways to make life at home better and run more smoothly. This is why British Gas is the UK’s leading energy supplier, serving around 11 million homes. We also provide a comprehensive range of services including boiler installation, servicing of electrical systems, appliances and plumbing and drains. Visit our website for more information.
Contact info
Maidenhead Road, SL4 5GD, Windsor, United Kingdom
- www.britishgas.co.uk
4.4
Excellent
353K reviews
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Reply from British Gas
That's what we like to hear Mr Owen 👍Thanks for the great feedback, Mel
Reply from British Gas
That's great to hear Steven 👍Thanks for the 5 ⭐s! Cheers, Mel
Fast and efficient service
Fast and efficient service
The engineer kept me up to date on his visits by txt and calls when he was arriving and explained what was required to fix my radiator
21 August 2026
Unprompted review
Reply from British Gas
I'm pleased to hear that our engineer has impressed you Joan 😊Thanks for sharing your experience, Mel
The engineer was punctual
The engineer was punctual, polite and explained how he had fixed the problem.
And explained how to resolve it if it happened again.
Very good service.
23 August 2026
Unprompted review
Reply from British Gas
I'm glad our engineer has made such a good impression John 👍 We really appreciate you taking the time to share your experience, Mel
Good choice of appointments
Good choice of appointments, short wait for engineers, knowledgeable, efficient teams.
21 August 2026
Unprompted review
Reply from British Gas
I'm pleased to hear that you're happy with our service Nina 😊Thanks for taking the time to leave a great review, Mel
Trying to pay a bill I don't dispute…
Trying to pay a bill I don't dispute owing — and being made to fail at it.
I bought a property in Bedford in late 2024. Since August 2025 I have asked British Gas, repeatedly and in writing, for one accurate electricity bill so I can pay what I owe. A year on, I still don't have one.
Instead: four different account numbers for a single supply at a single property; three different balances quoted within three weeks, none matching; a switch to a new supplier blocked since July 2025 with no reason ever given; bills still addressed to "The Occupier" after I was told the account had been put in my name; and the account passed to a debt collection agency while all of this remains unresolved.
I am not refusing to pay. I have offered to pay from the outset. I simply cannot get a correct, consistent bill out of British Gas. A formal complaint is now logged.
Happy to provide details privately if someone able to actually resolve this gets in touch.
30 August 2025
Unprompted review
Reply from British Gas
Hi, I'm really sorry to read about the frustrating experience you've been having in trying to settle your electricity bill. We'd be happy to check on your complaint if you'd like to get in touch with me and my team. You can contact us by sending a private message via Facebook, X, LinkedIn, or Instagram. If you include #Trustpilot and a brief summary of your review, we'll be able to pick this up quickly. Thanks, Mel
The service we received was first class…
The service we received was first class and efficient
21 August 2026
Unprompted review
Reply from British Gas
We can't ask for better than that Lee 👍Thanks for the 5 ⭐s! Cheers, Mel
The engineer knew what he was doing
The engineer knew what he was doing. He was very friendly and completed the job very quickly. British gas are an excellent company
8 January 2026
Reply from British Gas
It's nice to hear that our engineer has impressed you with his work Linda 😊Thanks for sharing your experience, Mel
Very good supplier.
19 November 2025
Reply from British Gas
That's nice to hear Mrs Westwood 😊Thanks for the great feedback, Mel
Reply from British Gas
I'm glad our engineer has made such a good impression Don 👍Thanks for the great feedback, Mel
Great customer service.
Booked service via App surprised to see appointment available same day great !
Texts received to confirm and update. Adam contacted me advising arrival. Gave lots of useful information and advice. Adam friendly, professional and efficient.
Well done all couldn't have done better 👏
20 August 2026
Unprompted review
Reply from British Gas
It sounds like Adam has made a great impression 😊 We appreciate you taking the time to leave a 5 ⭐review! Thanks, Mel
Great engineer
Great engineer. Arrivedbin time and worked efficiently. Left it clean and tidy. Informative and explained what was required. Thanks
21 August 2026
Unprompted review
Reply from British Gas
I'm glad to hear your appointment went so well James 👍Thanks for the great review, Mel
Always get a brilliant service from…
Always get a brilliant service from British Gas Home Service. Engineers helpful a d experienced in service and repairs.
18 August 2026
Unprompted review
Reply from British Gas
I'm glad to hear that we're getting things right for you Ruth 😊 Thanks for the great feedback, Mel
Excellent service and professional…
Excellent service and professional engineer
20 August 2026
Unprompted review
Reply from British Gas
That's what we like to hear Paul 👍Thanks for the 5 ⭐s! Cheers, Mel
Poor customer service from British Gas
At the beginning of July I requested a boiler repair through the British Gas Home Care service. On the first engineer visit I was advised that my boiler required a Power Flush at the cost of £925. I booked this job in unaware that British Gas had subcontracted this job to Dyno-Rod. There were issues between Dyn-Rod and British Gas with their booking system which meant that I was messed around with my appointments. The Power Flush job was not done properly and the engineer had to return, I had to chase for that to be done when he did not turn up. Dyno-Rod do not quality assure their jobs properly. I had to have EIGHT engineer visits in total to fix this boiler due to incompetence from British Gas. Parts were not ordered on visits, incorrect items were then received. This was a complete nightmare. I had to keep taking days off work to wait in for engineers. Even on the seventh visit the engineer told me the boiler was fixed but only the hot water was working so I had to call him back. He then arranged an eight visit to finish off the repair. Now British Gas have had the audacity to send me an invoice for £120. I am gob smacked. This story is too long to tell in detail. I have left several messages and sent emails to the person dealing with my complaint but haven't heard anything since I tried yesterday. This is the worst customer experience that I have ever received from such a large organisation.
8 July 2026
Unprompted review
Reply from British Gas
Hi Cynthia, this is really disappointing to read. I'm so sorry about the catalogue of errors, with the number of appointments, lack of communication and mix up with parts. This falls very short of the level of service we aim for or that you should expect from us. If you'd like me and my team to check on your complaint, please contact us. You can do this by sending a private message via Facebook, X, LinkedIn, or Instagram. If you include #Trustpilot and a brief summary of your review, we will get back to you there. Thanks, Mel
Smary metre gas engineer…
My experience with your gas engineer was excellent just got on with the job in hand no fuss no mess job done .well done British Gas thank you
19 August 2026
Unprompted review
Reply from British Gas
Hello Archie,
Thank you for taking the time to leave a review.
I'm delighted to hear that you had an excellent experience with your smart meter installation. It's great to know that the engineer got on with the job efficiently, caused no fuss, left everything tidy and completed the work to a high standard.
Feedback like this is always appreciated, and I'm sure the engineer will be pleased to hear that their professionalism and straightforward approach made such a positive impression.
Thanks, Asif.
The information from the engineer sent…
The information from the engineer sent to my house is really helpful.
20 August 2026
Unprompted review
Reply from British Gas
Hello Biodun,
Thank you for taking the time to leave a review. I'm pleased to hear that the information provided by the engineer was helpful. Taking the time to explain things clearly and make sure customers have the information they need is an important part of the service we aim to deliver.
It's great to know that your visit was a positive experience, and I really appreciate you sharing your feedback.
Thanks, Asif.
Repair was carried out as arranged and…
Repair was carried out as arranged and with the minimum of fuss - would recommend.
20 August 2026
Unprompted review
Reply from British Gas
Hello David,
Thank you for taking the time to leave a review. I'm pleased to hear that the repair was carried out as arranged and that everything was completed with minimal fuss.
It's great to know that the service met your expectations and that you would recommend us to others. Feedback like this is always appreciated and means a lot to the team.
Thanks, Asif.
Jamie the engineer was excellent
Jamie the engineer was excellent, and answered my many questions clearly and happily. Thank you!
20 August 2026
Unprompted review
Reply from British Gas
Hello Anna,
Thank you for leaving such a lovely review. I'm delighted to hear that Jamie provided excellent service and took the time to answer all of your questions clearly and patiently. Making sure customers feel informed and confident is an important part of the job, so it's great to know he made such a positive impression.
I'll be sure to pass your kind feedback on to Jamie and the team.
Thanks, Asif.
All went according to plan
All went according to plan. Engineer was cordial and efficient so no issues arising.
20 August 2026
Unprompted review
Reply from British Gas
Hello Barry,
Thank you for leaving a review. I'm pleased to hear that everything went according to plan and that the visit was completed without any issues.
It's great to know that the engineer was cordial and efficient throughout the appointment. Feedback like this is always appreciated and reflects the level of service we aim to provide.
Thanks, Asif.
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