Brighthouse Reviews 2,856

YES CANTON PLEAS E EXSITING CUSTER WAS WITH TOWN CENTRE LIKE TO JOIN WITH CANTON PLEASE TWO HOOVER ROUND MY PHONE NUMBERIS 02922411700MRS GINA DOUGLAS CAN YOU DELIVER PLAES

OK if you pay :)
We had a tv off them,everything fine payment taken off bankcard weekly then it stopped !
No way of contacting them they sent a letter of breach of contract!

Total rip off company, I was desperate at the time and needed the items, I wasn't in a fit state mentally when taking the agreement out and a staff member in the shop filled out my income and expenditure, she told me to lie about my expenditures, she told me she would put down less than it was for my bills so I could get the items which I couldn't afford. Now am stuck with debt that I wasn't in the right frame of mind when I took out the agreements.

Rubbish making people pay for stuff at don't have don't waste time with them staff rude. Aiding and betting in fraud!!!

To help anyone who may need it if you had a affordability complaint in which bright house never looked at and sold ur debt to aci this is illegal you need need to find your original complaint the acknowledgement by bright house and send to aci if they try to wiggle out of it like they have me make sure u let fos and stepchange know to

I’d give you one star if I could

Once again the arrogance of Brighthouse and GT dealing with their administration never ceases to amaze me. Complaint upheld in that that they haven’t updated my credit file for four months, so is now incorrect but apparently an apology is ok for this , I’m not entitled to any compensation and I can’t appeal it to any one.

It was the same arrogance I encountered from them with an affordability complaint.

Initially when I took out the contract all was good, i payed the same time every month, never missed a payment! then two years in the washing machine I had from them was playing up. I was paying the "brighthouse insurance" so called up, only to be told that the insurance had "ran out"!!! So why am I paying this money? So i cancelled the insurance payments, this is when the proverbial "brown stuff" hit the fan. All of a sudden I'm getting messages telling me I'm late paying, and to avoid the late payment fee, bring my account up to date! And there was me thinking that it is, silly me! So to date I have spoken to four different people regarding this, one of whom was the biggest obnoxious a-hole I've ever had the misfortune in speaking to! Has this been resolved? No it has not! And i feel never will be! I've got five months left to pay and all they are going to get is exactly what I owe! They can shove the many 12 quid late payment fees where the sun does not shine! One star that is rated as was not able to do a minus!

tHEY SEEMED LIKE A GOOD COMPANY AS THE ITEM IS THERES UNTIL ITS PAID OFF.
NEVER BOTHERED THEM FOR HELP UNTIL RECENTLY FOUND THEM TO BE BIAS AND LEFT ME WITH A FAULTY PRODUCT WHICH I WILL HAVE TO REPAIR MYSELF.
I AM GLAD THEY GONE BUST, THEY BUSINESS MODEL IS AIMED AT THOSE WHO HAVE TO BUDGET BUT THEY ARE CASH COWS PREFER TO SQUEEZE AND LIE.
KNOW WONDER MPs WANTED THEM OUT

I had no problems with Brighthouse while they were trading, my problem have been since they went into administration. Seems they are trying to squeeze money out of people they are not entitled to in order to pay off debts they owe to other people.
I got into arrears due to change of circumstances during covid. I had very little left to pay, so they offered via Zinc Group to settle the account in full with one payment. Which I made. Today I received a letter telling me they now want late payment fees for an account they offered to close by making an offer via their debt collection agency. Sorry, but it doesn't work like that. You cannot close an account and then sayer want our late payment fees. Its closed. End of. Finito. No more payments will be made.
Emailed them to inform them as such, only to the emailed back moments later telling me to talk to Zinc Group as they don't have the account, zinc do. Emailed back to state I am aware, so stop sending letters asking for money, you ain't getting any, and as far as Zinc Group and I are concerned there is no account because its settled

Glad this lot gone bust

Charge well over odd I’ve had a complaint in since March 2020 only thing I had was a acknowledgment even had cheeky bstards try to tell me to pay what I owe even though citizens advice and step change said do not pay till they completed there investigation was only when I showed them this they disappeared so anyone having problems with them do not belive anything they say

DANGER!! DANGER!!
PLEASE DO NOT TOUCH!!!
BRIGHTHOUSE/ CAVERSHAM FINANCE ARE THE BIGGEST BUNCH OF CROOKS GOING!!!
I WENT BANKRUPT OVER A YEAR AGO AND ALL OF MY DEBTS WHICH INCLUDED THE DREADED BRIGHTHOUSE WERE PLACED ONTO MY BANKRUPTCY ORDER.
AFTER 1 YEAR ALL!!!!! ALLL !!!! OF MY DEBTS WERE WROTE OFF INCLUDING THE PIRATES FROM BRIGHTHOUSE/CAVERSHAM FINANCE.
HOWEVER, THE PLOT THICKENS!! I WAS TOLD BY THE OFFICIAL RECEIVER THAT THE ONLY DEBTS THAT CANT BE WROTE ARE
CSA
FINES FROM A JUDGE
AND ANYTHING TO DO WITH GOVERNMENT FUNDS AND TAXES.

BUT BRIGHTHOUSE AND CAVERSHAM FINANCE BELIEVE THAT THEY ARE ALSO PART OF THIS LIST!!
THEY HAVE REFUSED TO RECOGNISE THE BANKRUPTCY ORDER AND CONTINUE TO CHASE ME FOR THE DEBT AND ADD OVERDUE PAYMENTS TO MY CREDIT FILE.

I HAVE AGAIN SPOKE TO THE OFFICIAL RECEIVER AND CITIZENS ADVICE WHO HAVE CONFIRMED THAT BRIGHTHOUSE
AND CAVERSHAM FINANCE ARE TOTALLY IN THE WRONG AND THIS DEBT NO LONGER EXISTS!!!!!! EXCEPT FOR IN THEIR HEADS!!!
EVERY TIME WE CONTACT THEM WE ARE TOLD A TOTALLY DIFFERENT STORY FROM THEIR SO CALLED TRAINED STAFF AND ARE ALWAYS LIED TO!!!!
NO WONDER THEIR BUSINESSES KEEP GOING DOWN THE DRAIN WITH THE MUPPETS THEY HAVE WORKING FOR THEM!!!!
ANY WAY THE OFFICIAL RECEIVER, FINANCIAL OMBUDSMAN AND CITIZENS ADVICE ARE BACK ON THEIR CASE ALONG WITH MY OWN SOLICITOR.
I'LL KEEP YOU ALL WEEKLY UPDATED.

BUT PLEASE CHECK THE SMALL PRINT FOR ANYTHING TO DO WITH BRIGHTHOUSE OR CAVERSHAM FINANCE!!

DANGER!!! DANGER!!!! YOU HAVE BEEN WARNED!!

Please please avoid!! They sell sub standard tat for way too much money! Got a laptop with cover and the screen broke so I decided to utilise my cover and drop it off for repair….they deemed it beyond economical repair and threw it away without consulting me……all this whilst still taking payment for it and didn’t think to tell me so after weeks and weeks I asked and was then finally told! Terrible outfit and should be shut down! I spoke with someone on the phone finally and she was rude and made out it was my fault for not reading fine print….well I’m sorry but cover means exactly that…cover! Not we’ll throw It away and not tell you whilst still having money off you, utter disgrace

I've just read the reviews by all the other customers and all I see is people getting the same response of "ring this number we're here to help". Biggest load of crap ever, even when you get through they don't care about the fault of the product all they're bothered about is getting your money they have absolutely no duty of care by any standards. After speaking to alot of people in trading standards the answer is easy STOP PAYING THIS FAILING BUSINESS THAT WILL NEVER DO ANYTHING TO HELP YOU.

STAY CLEAR I have got a washing machine of these the washing machine has been leaking from the day I got this now they expect me to sit here and wait 4 working days all payment will be stopped and they can take the washing machine back
Teach them to sell faulty goods
😡😡😡😡😡

Really bad company my tv broke through no fault of my own but because I didn’t break it myself the company refuse to help I have 3 small children one of which has a disability and enjoys the tv as stimulating but I am expected to still pay for a product that no longer works appalling customer service would not recommend

Brighthouse is overpriced tat! I got a corner sofa from them and within weeks the frame broke, then the recliner cable broke. Finally got them to send out someone to fix it only to be told that he'd have to order the part to fix it. After waiting weeks I called them and was told that it was unfixable so it would be replaced (fair enough) in the meantime I'm still paying for a broken sofa. More weeks passed, eventually I was told they couldn't get hold of the same sofa so they sent me pictures of what they had instead, so I chose a completely different sofa. Eventually they came to take the old sofa away and replaced it with the "new" ones, only they weren't new, they were indeed second hand and have a broken arm!! Not happy that I still have to pay full price for a second hand broken sofa, the decent thing to do would be to knock some off my bill! Appalling service!

I am a Brighthouse customer,I am up to date with payments with very little to pay. How can it be that they are still trading and hiding behind an administration order to avoid paying what they owe people ??. They have brought misery on many low income families. They should be closed down by the FCA as Wonga was.

Absolute horrible set of people who work there rude and act like the repairs are coming out of their own pockets for a switch smashed screen and a company that is on par with British gas for being thieves nintendo got broken by kids accidentally screen banged in a few places wouldn't charge properly and joycons not connecting and we've been paying insurance since the day we got it will and now saying miss use that's what children do and that's why we pay for insurance for this reason it's never happened before with anything we've got from these scumbags and now all they have done is break our kids hearts because we can't afford another anytime soon after buying 4 new games to have a broken Nintendo sent back and our money taken really hope these people sleep well at night really bad company stay away from these robbers

I've had a sofa for 3 years,just moved house and it doesn't fit my new lounge. One of the sofas had sagged a little due to general wear and tear but otherwise in great condition. I want to give back the sofas to be told I carnt because they are faulty,in 3 years they are going to have general wear.I know the real reason is that they don't have shops anywhere and carnt resell the sofas!

I've had a dryer a year and 5 months it's broke . They won't come and look at it I pay insurance and they said that covers theift or fire . But if I get some one to look at it all insurance void. So I've a dryer I've to pay and can not use . I feel like I've been miss sold this insurance