I waited about four weeks for delivery after I had placed my order albeit it was well worth the wait. I am extremely pleased with everything it does and I have been playing discs that I have not heard... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The Brennan B3+is a fantastic all-in-one solution for anyone with a large CD collection who wants to bring their music library into the digital age without the hassle of a computer. The unit combines... See more
Company replied
I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... See more
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The Brennan B3 I purchased is perfect, it is the cd storage device I have been praying for. Excellent for storage of all of your CD collection, an easy set up process, straight forward app usage a... See more
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Company details
Information provided by various external sources
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
Contact info
United Kingdom
- www.brennan.co.uk
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Brennan
Hi Alan
Thank you for your 5 star review.
Jenny
Very quick delivery.
3 August 2026
Reply from Brennan
Hello David
Thank you for your 5 star review on your order of a JB7 Database.
Jenny
B2 system micro sim delivered in 2 days
New micro sim with B2 system arrived a couple of days after ordering. Good service.
4 August 2026
Reply from Brennan
Hi Ken
Thank you for your order for a B2 SD card and the 5 star review.
Jenny
WHAT ABOUT A DECENT MANUAL OR YOUTUBE VIDEO MR B.
I love the sound I am not computer literate so i find it very hard to download IP addresses etc I bought the B2 because i wanted to support British design and work .I feel the B2 is far too complicated.There isnt even a simple way to turn off the music currently playing It is hard to get into standby nrver mind guedding whether or not you have safely turned machine off I am trying to get into YOUTUBE but my last/current album/track wont ne removrd.MR BRENNAN I wANT SIMPLICITY OF OPERATION something i can easily turn on or knowing i have done that safely.I am very reluctant to return the machine but my frustration at having no simple on off is grinding my patience away.A good clear manual would be a great start.For now i will persevere.Excuse my spelling i have big clumsy builders fingers.
10 August 2026
Unprompted review
Reply from Brennan
Hello Gavin
Sorry to hear you are having trouble getting to grips with your B2.
First of all let me say - if you run out of patience and decide its not right for you then you can always return it and get your money back.
Follow the instructions here https://brennan.co.uk/pages/returns
I don't have your email address but if you would like to contact us at thebrennanb2@gmail.com then Paul will be happy to explain anything that is unclear.
By the way just press and hold the stop button to put it into standby and make it OK to turn off.
I'm not sure what you meant by the Youtube issue - but Paul will help if you email.
Paper manuals are a thing of the past for this kind of product. The web does a far better job. If a new feature is added or if we find that owners don't understand something - it might take four to six months to get a new manual into the hands of new buyers and it doesn't help existing owners. But I can change the web page in ten minutes and it helps all owners. In fact I changed the website this morning to explain our Delivery Duty Paid shipping - after an email from a buyer.
We also have the AI and forum and I'd encourage you to make use of them. You can find links on our contact page.
https://brennan.co.uk/pages/contact
All the best
Martin
Hello Gavin, Jenny here, if you are the Gavin who lives in Kirkintilloch, then I think we have your email on our order system. Martin grew up in Kirkintilloch. I have asked Paul to get in touch.
Jenny
Reply from Brennan
Hello Rick
Thank you for your 5 star review for your replacement SD card for your Brennan B3.
Jenny
Great Service
Great Service, fast delivery - and of course a fantastic product... (B2 is back!)
30 July 2026
Reply from Brennan
Hi Coenraad
Thank you for your 5 star review for your New 2026 Brennan B2 and your order from Austria.
Jenny
Reply from Brennan
Hi Chris
Thanks for your review for a WiFi dongle and the 5 star review.
Jenny
Nothing went wrong
Nothing went wrong. Ordered replacement remote for old Brennan seven, confirmed received works. Job done.
28 July 2026
Reply from Brennan
Hi Mathijs
Thank you for your 5 star review for your order of a replacement Brennan JB7 remote control. Interesting fact: we sold the last JB7 back in August 2014 so 12 years ago.
Jenny
Easy access to the internet shop and…
Easy access to the internet shop and fast response to required item! Delivery service is very good! Arrived on time and made the machine working again!
28 July 2026
Reply from Brennan
Hi Nicolo
Thank you for the 5 star review and glad your B3 is happy again.
Jenny
A long time owner of a Brennan
A long time owner of a Brennan. At one point I had 2, I think they're so convenient and easy to use. All I can say is that if it ever broke down, I'd be in the market immediately for a new one. I love it. I needed a replacement remote control recently which arrived within 3 days of ordering it.
28 July 2026
Reply from Brennan
Hello Allan
Thank you for your comments on your Brennan B2 and the 5 star review. Sounds like you may have had a Brennan JB7 too.
Jenny
Reply from Brennan
Hello Brian
Thank you for your 5 star review and comments.
Jenny
Reply from Brennan
Hello Chris
Thank you for your 5 star review for your Brennan B3+.
Jenny
Fixing my Brennan
I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working.
Brennan support gave me clear instructions of what to do. I'm not naturally good at fixing things.
I ordered the necessary micro SD card. I was very sceptical as when it arrived I thought it was the wrong size.
In the end it all went well. Brennan Support's advice was spot on.
I fitted the new card & sorted out a software update. I cannot fault Brennan Support's instructions/guidance.
27 July 2026
Reply from Brennan
Hello John
Delighted we have sorted out your Brennan B2 with your help! It can feel daunting being asked to do something yourself but as you found out if you are methodical these things turn out to be quite straight forward. And we are here to help.
Jenny
Good communication, excellent service
Good communication. Fast response to question and clear answer given m
Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.
22 July 2026
Reply from Brennan
Hi Sue
Great that your Brennan B2 is up and running again. Thanks for the 5 star review.
Jenny
Reply from Brennan
Hello Jack
Thank you for your praise for your Brennan JB7, your order for a new remote control and the 5 star review.
Jenny
Reply from Brennan
Hello Iain
Thank you for your purchase of the new Brennan B2 2026 and the 5 star review.
Jenny
No delivery to Australian customers for…
No delivery to Australian customers for wi fi dongle. Had to order using a friend's address in UK, who forwarded goods on to me. Staff not reading information in emails properly. I wished to order a Wi fi dongle direct from Brennan as I had problems receiving the correct dongle via Amazon yet still referred me to Amazon.
20 July 2026
Reply from Brennan
Hello Leon
I'm glad you got your UK friend to help.
I read your emails and I think Amanda sent you links to known good Wifi dongles available from Amazon because we had not previously sent that information and there was nothing in your email to say that you were aware of the recommended devices or what exactly you had tried.
I will however look into making the dongle available worldwide from our UK site.
Martin
Update - I have just added Australia to the countries that can order Wifi dongles - Martin
Brilliant customer service.
After an initial failure to send out the product. It was rectified immediately.
Customer service was brilliant, second to none. Can't praise them enough
20 July 2026
Reply from Brennan
Hello Barry
Thank you for your feedback and 5 star review. I see you emailed Amanda a 10/10 but I will also send her a copy of this review.
Jenny
Easy repair process.
My B3 developed a fault. It was within the warranty period. I sent it back, the postage was refunded, and the unit was returned in full working order within 10 days. Really easy to deal with the company, no quibbles or hassles. Impressive customer care!
10 July 2026
Unprompted review
Reply from Brennan
Hello Ben
Thank you for your 5 star review on our warranty service for your B3. It is always nice to hear our support services are working.
Jenny
Recently ordered a pair of Brennan…
Recently ordered a pair of Brennan speakers to go with the B3+. Despite numerous attempts to connect they do not work. No one to speak with. For some reason the forum will not let me join saying that my ip address is blocked. Very unsatisfactory
20 July 2026
Reply from Brennan
Hello Chris
Sorry to hear you are having trouble with the speakers.
I checked and cannot see any email from you - you can reach us at thebrennanb2@gmail.com
I will ask Paul to make contact to see what the matter is.
There is a blog post that explains in detail how to wire up the speakers
https://brennan.co.uk/blogs/how-to-guides/how-to-connect-loudspeakers-to-b3
I see that you bought the B3+ in December - its not clear from what you have written whether the B3+ has worked OK with other wired speakers - Paul will go through that with you but you could email and let us have a bit more background to speed things up.
Martin
Not sure why your ip was blocked - the forum is an independent service and we have 6,300+ members - might be worth trying again but lets get things sorted by email
PS you should make sure that you have enabled the wired speakers - I think its select output in the main menu. It should be Wired or DAC+Wired.
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