BRB Heating Ltd Reviews 

294
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professionalism and friendliness of the staff, noting their helpfulness and courteous demeanor. Many appreciate the excellent service, characterized by clear communication, timely arrivals, and efficient work. Reviewers frequently mention that engineers are tidy, cleaning up after themselves and leaving homes in excellent condition. Many people also appreciate the company's efficiency in handling installations and repairs, making complex processes straightforward. Consumers often express high satisfaction, trusting the service and recommending the company for its overall reliability and good value.

What people talk about most

Service

Reviewers mention positive feedback about service, with many customers consistently praising the... See more

Staff

Users describe positive interactions with staff, consistently praising their professionalism, politeness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As long as everything is emptied out of cupboards the workers are fine to move them about ,we went out and left them to it and they phoned us when to come home ,carpets and Lino were put back for the... See more

Rated 5 out of 5 stars

Gas Boiler stopped working, customer service were great. Engineer arrived that day, required a new part for boiler, fitted next day. No hanging about we were kept up to date about time of arrival. Ver... See more

Rated 5 out of 5 stars

Were kept informed about everything from arrival time to any work that needed done.Engineer was young man ,Jack,who was very professional and courteous even taking his shoes off at the door.Explained... See more

Rated 5 out of 5 stars

Excellent service, a new boiler fitted, a couple of new radiators and new thermostats, all the guys were brilliant. They were very respectful and cleaned up what little mess they made. They put protec... See more

Company replied


Company details

  1. Energy Equipment and Solutions
  2. Electrical Installation Service
  3. Heating Equipment Supplier
  4. Plumber

Information provided by various external sources

BRB Heating Ltd are expert in all types of Boiler and Central Heating solutions. Competitive Finance is available on ALL of our products and services.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

294 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(294)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

First class. Guys were great and just went about their business

8 March 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback John

Rated 1 out of 5 stars

Damages to my house

Not happy at all, got a boiler fitted and my lino that is only 2 months old got 2 ripped in 2 places as well as 4 more damages, the guys that fitted wasn't provisional one of them asked if I was going out when they arrived, why is that important, after 3 weeks of complaints I finally got the lino replaced, its had 1 repair already, Ive just rang the emergency repair number to try and get the water and heating fixed and the guy made up an excuse not to come out, not great

12 February 2024
Unprompted review
Rated 5 out of 5 stars

What a nice bunch!!

What a nice bunch!!, professional, friendly and efficient. They explained everything, took care of everything and left no mess. The installation was a breeze and I am really happy with the team. A well-deserved five stars!!

28 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback we are glad the works went well

Rated 5 out of 5 stars

Great service,very pleasant young man

Great service,very pleasant young man, answered my concerns and reassured me that if I had any concerns in future to contact BRB very professional.

28 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Top class service throughout..Installed…

Top class service throughout..Installed a new boiler for me in 2023 and serviced it yesterday under the conditions of the warmworks grant. Highly recommend.

20 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Friendly

Friendly, efficient service and very helpful.

20 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

BRB are really good

BRB are really good, always first class service.I have been with them for just over three years only having to call them out once and that was no problem.They phone you every year for your boiler service and the staff are so nice.Nothing is too much bother.

19 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

I highly recommend BRB Heating Ltd.

BRB Heating Ltd fitted a Wind powered Pump a couple of years ago and I was delighted with the work done and the guys fitting it. I took out an insurance policy with them and part of that policy is an annual check of system - the latest check happened on the 8/2. The guys were friendly,polite and professional - they did their job to a high standard checking with me if I had any problems with the system. I recommend a Wind Powered Pump - my electricity costs have halved over the time I’ve had it. I highly recommend BRB Heating Ltd.

8 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Great service

I had a job booked in for replacement valves, GRANT the engineer came in, saw I had a slight Leek (I didn't spot it) he fixed it straight away.. Very courteous engineer, very respectable of my property,, he did the job assigned to him, was very cheery and did a great job.. Would defo recommend BRB

7 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback

Rated 5 out of 5 stars

Had a full install of central heating…

Had a full install of central heating system on 02/02/2024 by BRB. All engineers were polite and professional while carrying out job. I was kept in the loop at all times by the engineers on progress etc. Would not hesitate to use / recommend this company again

2 February 2024
Unprompted review
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the great feedback we are glad you had a positive installation experience

Rated 5 out of 5 stars

Radiator replacement - full house

Full house radiator replacement (seven radiators). BRB were professional, helpful and efficient throughout.
Surveyor was helpful and took the time to answer all my questions when he came to my property to survey the job requirements. Replacement radiators were delivered on the day by a very efficient and helpful delivery company. The team who actually did the work were great. Did a great job. cleaned up after themselves and walked me round the house afterwards showing me exactly what they had done.
Excellent job from start to finish.

12 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the positive feedback we are glad the works went well

Rated 5 out of 5 stars

Staff were great

Staff were great. Everything done to a high standard and nothing was a problem. Talked me through what they were doing and cleaned up after themselves.

14 December 2023
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thanks for the great feedback we are glad you had a positive experience

Rated 4 out of 5 stars

The electrical and plumbingwork staff…

The electrical and plumbingwork staff were clean quiet and courteous and very efficient. They cleaned up afterwards making a very good job. The only thing
against installation was the carpet fitter did not make a good job of relaying the carpet as i had to make good his mistakes and had to buy metal strip at carpet join. I am awaiting installation of roof panels.

28 January 2024
BRB Heating Ltd logo

Reply from BRB Heating Ltd

Thank you for the feedback Mr McCulloch we will feedback the information regarding the carpets to our contractor to help us improve on this element going forward.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look