I find it difficult to get too enthusiastic about any recharge experience. They're all much the same, aren't they. I've found my local Pulse broken once or twice & had to go elsewhere but don't feel... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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The charger was not working. authentication failed for payment card. I called customer services and I was talked through various remedies without success. Finally paid over phone using default payment... See more
Company replied
Easy app to use , but not very good mobile signal at station nearest to me … and that’s 8:9 miles away… and there are only 2chargers there … so a few more charging points would be good in my area …. A... See more
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Ali was absolutely brilliant! He helped me sort out my car charging issue and was so patient and understanding, especially while I was feeling stressed and overwhelmed. He took the time to help me and... See more
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Company details
Written by the company
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Contact info
Witan Gate House, 500-600 Witan Gate, MK9 1SH, Milton Keynes , United Kingdom
- 0330 016 5126
- https://www.bppulse.co.uk/help-centre
- www.bppulse.co.uk
4.1
Great
10K reviews
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Excellent customer service service … I…
Excellent customer service service … I couldn’t access the charge point payment or release charger
3 September 2026
Reply from bppulse
Hi Kate, thanks for the 5-star review! 😊 We're delighted to hear our Customer Care team was able to help when you had trouble accessing the charger and completing payment.
It's great to know the issue was resolved quickly, and you were able to get charging. We'll be sure to share your kind words with the team. Thanks for choosing bp pulse. ⚡ Paula, bp pulse
Always a great straightforward charge…
Always a great straightforward charge at a BP pulse charging point. My only gripe is the charge per unit.
30 August 2026
Unprompted review
Reply from bppulse
Thank you for your lovely feedback! We’re really pleased to hear that you consistently have a straightforward and reliable charging experience with BP Pulse. ⚡ We also appreciate you sharing your thoughts on the price per unit. We understand that charging costs are an important consideration, and your feedback is valuable to us as we continue to review and improve our service. Thanks again for choosing BP Pulse and for taking the time to share your experience! 😊- Veron Bp pulse team
Lazy fat cats
bppulse having so many charging stations which are not actually working after raking in billions in extra revenue is a disgrace...as an organisation you are either lazy, incompetent or you really just don't care....I'm guessing it's the latter...!!
16 August 2026
Unprompted review
Reply from bppulse
Hi John thank you for your feedback. I’m sorry to hear you've had this experience and understand how frustrating it can be when chargers are not working as expected. I have reached out to you via email to discuss the specific chargers affected in your area so I can better understand the issues you've encountered and ensure the details are reviewed appropriately. I appreciate you taking the time to share your concerns and I look forward to hearing from you. George ^bp pulse team.
The person I spoke to was really polite…
The person I spoke to was really polite and patient - she helped me with the Ap and got me charged when my car was very low so I can’t speak highly enough
1 September 2026
Reply from bppulse
Hi Ann,
Thanks for your review! 😊
I'm delighted to hear that the advisor you spoke with was so polite and patient, and that they were able to help you with the app and get you charging when your vehicle was running low.
I completely understand how stressful it can be when you're low on charge and having difficulties getting started, so it's fantastic to know the support you received made such a positive difference.
Thank you for taking the time to share your experience with me. I'll make sure your kind words are passed on to the advisor and the wider Customer Care team, as feedback like this means a great deal to them.
Gary, bp pulse team
Reply from bppulse
Hi Pastor Isaac,
Thanks for your review! 😊
I'm delighted to hear you had such a positive experience and that everything went well for you.
Thank you for taking the time to share your feedback. It's always great to receive such lovely comments, and I really appreciate your support.
Gary, bp pulse team ⚡🚗
They need to start checking there…
They need to start checking there charging points more so they know which ones are working and not showing they are when they aren't. Even when your checking the app.
31 August 2026
Reply from bppulse
Hi Nigel, thank you for your feedback. We're very sorry for the inconvenience caused. We're currently working on improving our Live Map so charger status is displayed in real time, helping customers see accurate availability and fault information. I've also reached out to you via email to assist further. George bp pulse team
Reply from bppulse
Hi Louis,
Thank you for your feedback. I'm sorry to hear that you were unable to start a charging session due to an "Unable to communicate" error message.
I completely understand how frustrating that must have been, especially when you're expecting a quick and reliable charging experience and are unable to get connected.
If you experience issues like this in future, please don't hesitate to contact our friendly Customer Care team, who are available 24 hours a day, 7 days a week, and will be happy to help troubleshoot the issue and get you charging as quickly as possible.
Thank you for taking the time to report this issue. I'll make sure your comments regarding the communication error are passed on to the relevant teams for review and investigation.
Gary, bp pulse team
Neersha was absolutely amazing
Neersha was absolutely amazing! She helped me so much when I was having trouble using the electric charger. She was very polite, kind, patient and helpful. Thank you so much, Neersha, for your excellent customer service! 😊
29 August 2026
Reply from bppulse
Hi Kawaldeep,
Thanks for taking the time to leave such a lovely review! 😊
I'm delighted to hear that Neersha was able to help when you were having trouble using the charger. It's fantastic to know she provided such polite, kind, patient, and helpful support during your charging session.
I'll make sure your wonderful feedback is shared with Neersha and the wider Customer Care team. Recognition like this means a great deal to our advisors, and I'm sure she'll be delighted to hear the positive impact she had on your experience.
Thank you again for your kind words and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
Signing up was ok but when I went to a…
Signing up was ok but when I went to a charge point it wouldn’t let me use it I had to go through the phone line and get them to activate it internally and that took up so much time I only had 15 mins left to charge out of the hour given. Not sure it it will even work when I go to try again which is very off putting. Lady I spoke to on the phone was really nice though.
27 August 2026
Reply from bppulse
Hi Mr. Davison, thanks for your feedback. We're sorry to hear you had trouble getting started with your first charging session.
We can appreciate how frustrating that must have been, especially when it took up so much of the time you had available to charge. We're pleased to hear our Customer Care colleague was able to help get you connected, and we'll be sure to pass on your kind words.
If you experience any issues in future, please don't hesitate to contact our 24/7 Customer Care team on 0800 464 3444 – we're here to help. ⚡ Paula, bp pulse
BP Pulse EVCP did not charge my car
Unfortunately the BP Pulse EVCP (12257, number 1) was faulty. I had to made 4 calls in total. Initally the EVCP would not start charging and once resolved, it was slow and then went to EV Paused (twice). All of your customer service agents were very helpful providing guidance and support, particularly Lucy. But eventually I gave up, without my car being charged.
BP Pulse did contact me afterwards apologising for my experience and assured me they will investigate and fix this charge point, with a goodwill gesture thrown in. I can't fault their Customer Service.
27 August 2026
Reply from bppulse
Hi Mike, thanks for taking the time to share your experience. We're sorry to hear you weren't able to complete a successful charge despite several attempts.
We can appreciate how frustrating that must have been, especially after spending time troubleshooting and trying to get the session going. We're pleased to hear our Customer Care team was able to provide support, and we'll be sure to pass your kind words on to Lucy.
We can confirm that a technical ticket was raised for the charger so our team can investigate the issues you've reported.
If you'd like to discuss this further, please contact our 24/7 Customer Care team on 0800 464 3444 and we'll be happy to help.
⚡ Paula, bp pulse
Help from Afar and a friendly voice
The Charger was not showing as available, so I called support. The charming young Lady who answered promptly, helped to diagnose a fault with the unit and initiated a unit reset. She then helped to start a charge remotely.
27 August 2026
Reply from bppulse
Hi Tim, thanks for the great review! 😊 We're delighted to hear our Customer Care team was able to help get you charging and turn things around for you.
It's great to know the issue was resolved quickly and that you were able to continue your charging session. We'll be sure to share your kind words with the team.
Thanks for choosing bp pulse, and we hope to see you charging with us again soon.
⚡ Paula, bp pulse
Fast and smooth resolve my problem.
Very polite, understanding and helpful customer service.
27 August 2026
Reply from bppulse
Hi Anna,
Thanks for your review! 😊
I'm delighted to hear you received polite, understanding, and helpful customer service.
Providing friendly, supportive, and effective assistance is incredibly important to me, so it's fantastic to know the support you received made such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
Practical but…
Practical at Nottingham tram but most of the chargers don't work took my 3 different charges to find a working one and they all have condensation under the screen so can't see numbers
25 August 2026
Unprompted review
Reply from bppulse
Hi Mel,
Thanks for your review. I'm sorry to hear that most of the chargers weren't working during your visit and that it took trying three different chargers before finding one that would successfully start a charging session. I completely understand how frustrating that must have been.
I also appreciate your comments regarding the condensation behind the charger screens. I understand how difficult it can be to identify charger numbers and use the equipment when the display isn't clearly visible.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding charger availability and the condition of the screens are passed on to the relevant teams for review.
Gary, bp pulse team
Absolutely awful company
Absolutely awful company.
We had them install our EV car charger via Motability, terrible communication & had to get managers involved to get things sorted.
Charger broke & was replaced. 2nd charger has now broken aswell & was told it’s a week out of warranty so we had to pay for 3rd charger.
After lots of back & forth on email we arranged our own electrician to install a new one at our own expense who found that the one they installed had no isolator fitted & the wiring in the meter cupboard had not been cleated. Again after lots of phone calls with the electrician then photos & emails they wriggled out of it & said they did what they had to at the time.
Terrible accountability, really bad customer service. We’ve now had to pay extra to rectify their mistakes.
Do not use this company.
Just seen their response which is an absolute joke! They didn’t follow the original installation properly, we had a second opinion from another electrician who said the same. Leaving cables hanging loose surely is not right. They supply poor quality equipment and have no intention or interest in helping customers!
1 June 2026
Unprompted review
Reply from bppulse
Hi there,
Thanks for taking the time to share your feedback. I'm sorry to hear that you've been disappointed with your experience, particularly regarding the installation process, communication, and the issues you've experienced with the chargers over time.
I completely understand how frustrating it must have been to experience multiple charger faults, have concerns about the installation, and then feel that your concerns weren't addressed in the way you expected.
Having reviewed the details of this case, during our investigation I was unable to find any indication that bp pulse acted incorrectly or failed in its obligations. The charger and associated wiring were installed by a qualified contractor in accordance with the regulations and standards applicable at the time of installation.
I appreciate that this may not be the outcome you were hoping for, and I understand your disappointment given the time and effort you've spent trying to resolve the matter. However, based on the information and evidence available, I have not identified any issues which would indicate that the original installation was non-compliant.
Thank you for taking the time to share your experience. I'll ensure your feedback regarding the installation process, communication, and overall customer experience is shared with the relevant teams for review.
Gary, bp pulse team
Reply from bppulse
Hi Jonny,
Thanks for your review! 😊
I'm delighted to hear you received top-class customer service.
Providing friendly, professional, and effective support is incredibly important to me, so it's fantastic to know the service you received left such a positive impression.
Thank you for taking the time to share your feedback. I'll make sure your kind words are passed on to the team, as recognition like this means a lot to our Customer Care advisors.
Gary, bp pulse team ⚡🚗
I called as one of the EV chargers had…
I called as one of the EV chargers had a fault code and it was the first time I had used an EV charger. The advisor was so helpful and efficient. He took the time to make sure I knew what I was doing and stayed on the phone with me until the car was charging, talking me through the whole process. Amazing experience and customer service. Thank you
24 August 2026
Reply from bppulse
Hi Michelle,
Thanks or taking the time to leave such a lovely review. 😊
I'm delighted to hear that our Customer Care advisor was able to help when you encountered a fault code on the charger, especially as it was your first time using an EV charger.
I completely understand that using a public charger for the first time can feel a little daunting, so it's fantastic to hear that the advisor took the time to guide you through the process, explain everything clearly, and stay on the phone until your vehicle was successfully charging.
I'll make sure your kind words are shared with the team. Feedback like this means a lot to our advisors and recognises the difference they make in helping customers have a positive charging experience.
Thank you again for sharing your experience and for choosing bp pulse. ⚡🚗
Gary, bp pulse team
I have used the pump in Whalley several…
I have used the pump in Whalley several times usually without incident.Being situated as part of on street parking it can be difficult to access without sticking out into a busy main road and risking getting a parking ticket.When I tried to use it on Saturday the touch screen was very dodgy and I was forced to log on as a guest rather than a member meaning I had to pay a lot more for a charge.When it did eventually connect the charge was successful.
22 August 2026
Unprompted review
Reply from bppulse
Hi Gill,
Thank you for your feedback. I'm sorry to hear that your experience at the Whalley charger wasn't as straightforward as it should have been.
I completely understand your concerns regarding the location of the charger and how difficult it can be to access when it's situated alongside on-street parking on a busy road. I also appreciate your comments about the touchscreen, and I'm sorry to hear it wasn't responding properly during your visit.
I can understand how frustrating it must have been to have to charge as a guest rather than using your membership, particularly when this meant paying a higher rate than expected. While I'm pleased to hear that you were eventually able to connect and complete a successful charging session, I appreciate that the process wasn't as smooth as it should have been.
If you experience any issues when using the charger, including problems with the touchscreen, please don't hesitate to contact our friendly Customer Care team. Our helpline is available 24 hours a day, 7 days a week, and we'll be more than happy to assist.
Thank you for taking the time to share your experience with me. I'll make sure your comments regarding the touchscreen, charger accessibility, and membership login issues are passed on to the relevant teams for review.
Gary, bp pulse team
My issue is with the pre authorisation…
My issue is with the pre authorisation I'm still waiting on my refund after 5 days of over 40 pounds if I needed to top up 3 times a week they would be holding over 100 pounds for days on end they don't do it when your at a petrol station so whats the difference
19 August 2026
Unprompted review
Reply from bppulse
Hi John,
Thanks for your feedback. I'm sorry to hear you're still waiting for the release of your pre-authorisation funds and can understand why this would be frustrating, particularly if you charge regularly.
The amount you're referring to is a pre-authorisation hold, rather than a charge. This is used to verify that sufficient funds are available before a charging session begins, in a similar way to how some hotels, car hire companies, and pay-at-pump fuel stations can place temporary holds on a payment card. Once the charging session has ended, you're only charged for the electricity you've actually used, and the difference between the pre-authorised amount and the final session cost is released by your bank.
I completely appreciate your point that if you're charging multiple times a week, these temporary holds can add up and leave a significant amount of money unavailable while waiting for them to be released. Although the release process is handled by the card issuer and bank rather than bp pulse, I understand why this can be frustrating from a customer's perspective.
The time taken for the funds to become available again can vary depending on your bank or card issuer, with some releasing the funds within a few days, while others may take longer.
Thank you for taking the time to share your concerns. I'll make sure your comments regarding the pre-authorisation process and the time taken for funds to be released are passed on to the relevant teams for review.
Gary, bp pulse team
Haven’t had one because no fast…
Haven’t had one because no fast chargers in area WS120PG so charged at Tesla charger…
24 August 2026
Reply from bppulse
Hi Chris,
Thanks for your feedback. I'm sorry to hear that you haven't been able to use a bp pulse charger in your area and instead needed to use an alternative charging provider.
I completely understand how important it is to have convenient access to fast charging close to home, and I appreciate your comments regarding the availability of chargers around the WS12 0PG area.
Thank you for taking the time to share your experience. I'll make sure your feedback regarding local charger coverage and availability is passed on to the relevant teams for review as we continue to expand and improve our network.
Gary, bp pulse team
The call handler was able to identify…
The call handler was able to identify my problems very quickly, unfortunately he was unable to correct the issue.
24 August 2026
Reply from bppulse
Hi John,
Thanks for your review. 😊
I'm pleased to hear that our Customer Care advisor was able to quickly identify the issue you were experiencing. I understand it can be reassuring to know the cause of a problem, even when a resolution isn't immediately possible.
I'm sorry that, on this occasion, the issue couldn't be resolved during the call. I appreciate how frustrating that must have been, particularly when you're looking to get back up and running as quickly as possible.
Thank you for taking the time to share your experience with me. I'll make sure your feedback regarding the support you received is passed on to the relevant teams.
Gary, bp pulse team ⚡🚗
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