BPerfect Cosmetics Reviews 

3,418
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 539 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the excellent customer service and the helpfulness of the staff. Customers highlight the prompt and professional responses from the customer care team, who go above and beyond to resolve issues quickly and efficiently. Many also appreciate the high quality of the products, noting their beautiful packaging, ease of application, and stunning results. The staff are frequently described as friendly, kind, and knowledgeable, providing excellent advice and making interactions pleasant. However, some customers experienced issues with their orders, including missing items, incorrect shades, or damaged products upon arrival. A few people also reported problems with order delivery, with some orders not arriving or being returned to the seller, and a lack of timely responses to their inquiries. Additionally, some international customers were surprised by unexpected tariffs on their orders, which were not disclosed during the purchase process.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as excellent, great,... See more

Staff

Consumers consistently report positive experiences with staff, highlighting their efficiency,... See more

Product

Customers had positive experiences with product, with many reviewers loving the products and finding them to... See more

Order

People report ambiguous experiences with order, with some customers expressing satisfaction with prompt... See more

Response time

Clients share positive opinions on response time, with many reviewers delighted by the fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a loyal customer to BPerfect for years. Their products really are second to none! I had a query recently, and Deborah dealt with it promptly, professionally, and reassuringly. Thank you... See more

Rated 5 out of 5 stars

Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between my... See more

Rated 5 out of 5 stars

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relat... See more

Rated 5 out of 5 stars

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a gre... See more


Company details

  1. Cosmetics Store

Written by the company

Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,418)

501 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Popped into store today

Popped into store today , I have been going through chemo and struggling to draw my eyebrows . Forgot the name but the girl was amazing, colour matched me and drew them on and showed me exactly what to do . She also offered me to go back in if am struggling and they show me again . As someone who is nervous and very anxious about the changes in my appearance she made me feel so at ease and relaxed would definitely go back

5 June 2026
Unprompted review
Rated 5 out of 5 stars

I loved the experience at BPerfect…

I loved the experience at BPerfect Cosmetics at Blanchardstown. Mega is an excellent professional, my makeup was perfect and my hair was amazing too. I highly recommend their services and products. Thank you for the enjoyable experience.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered from BPerfect on a Sunday…

Ordered from BPerfect on a Sunday morning, on receipt of my confirmation realised I had the wrong address in for postage of my package. I emailed to ask would it be possible to change the address. Deborah got back to me very quickly - I didn’t expect a response to at least Monday but she had it sorted before Monday. Very grateful for this quick and efficient service.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

What a great shop in abbeycentre

What a great shop in abbeycentre. The staff are fantastic 😊 they were so helpful and lovely, was just a great experience being in the store today....will be buying from this store from now on.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ann regarding P&P

Ann, has been very helpful and extremely good to reply to my emails regarding being charged £6.99 p&p to the Isle of Man 🇮🇲 we are not in the EU so shouldn’t be getting charged the £6.99 it should just be normal standard p&p prices. Ann kindly has refunded me my p&P and said she will get this issue solved, so that it doesn’t keep happening as it has in all my previous orders. Thanks so much Ann for all you help with this issue Angela 😁

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Ordered foundation & bronzing powder

Ordered foundation & bronzing powder, but unfortunately the powder came smashed to bits! Got on to customer service & Deborah sorted it for me in no time with a replacement, fantastic service Tk you .😉

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I placed an order for instant tan however put through the wrong colour, I immediately emailed customer service but as it was a Sunday I didn’t hear back until Monday so thought it would be too late but no, I received an email confirming they changed my order to correct colour. Amazing customer service! Still to receive my product so can’t review but really pleased as customer service is as important and quality of good ordered!

11 May 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the price

I've known about Bperfect for a while so recently bought the Indestructi'Brow dual-tip brow pencil. I have patchy eyebrows due to bad waxing experience so was delighted to find a product that was easy to use and looked natural. I've used it 3 times and it's finished already. A good product but works out too expensive, sadly 😥

5 May 2026
Unprompted review
BPerfect Cosmetics logo

Reply from BPerfect Cosmetics

Please email customercare@bperfectcosmetics.com and our team will sort this for you. Ann

Rated 5 out of 5 stars

Deborah delivers customer care

Deborah is a customer service extraordinar ! Honestly reached out with a little issue I had she quickly responded, and resolved my issue having the replacement sent out and I received within 2 days she was polite helpful and as someone who is a customer service advisor (can I get one of her please ) no Honestly beat customer service have a great day

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Had a problem with my order as I…

Had a problem with my order as I received a wrong item and contacted customer service and just wanted to say Deborah was so efficient and helpful with sorting out my issue within a short time in a most courteous manner. I was very impressed with her customer service and order from bperfect regularly and never had an issue and will continue orders when someone like Deborah is dealing with any problem. Annette

4 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look