BPerfect Cosmetics Reviews 

Excellent response from customer service.
I received my order of Skin Tint promptly from BPerfect. Unfortunately, the tube seemed to be just half full....on pressing the tube to release some product onto my brush, the tube was almost flat by the time any product appeared. I emailed customer service and my complaint was resolved quickly by Deborah, much to my satisfaction and appreciation. A satisfied customer.

Awful company

I have no stores close to my home so used a guide online to try match my skin tone online. I ordered foundation and with the packaging it needs unsealed to be able to see the colour, I did not use the foundation and the bottle shows this, I contacted bperfect to ask can i return as it was expensive and I just need a lighter colour, they responded with a very cheeky customer service member to say they cant help me, not even offering to let me return to prove the make up hasn't been used/touched, how is anyone supposed to match their skin to foundation if they dont do proper matching or let you return unused products? awful service, awful customer service, will not use again and would advise no one else to.

Very good customer service, I ordered make up and need it asap messaged them and it has been dispatched already, delighted with the service, thank you 😊

Ordered from a tik tok live and when my order was delivered I noticed an item was missing. Once I contacted their customer service, it was no hassle at all I had the missing item delivered the following day. Thanks again

Fantastic service!

Ordered a fake tan aerosol, tan mitt and lashes to try and had a little delivery hiccup — it was marked as delivered somewhere I don’t even have! I contacted customer services and they sorted it so quickly, sending out a replacement order which arrived safely. 🌟

Really impressed with the service and speedy resolution. One very happy customer! 💕

I have used BPerfect on a few different occasions over the past few months and I have always found the staff to be incredibly helpful. This morning I needed to contact their customer services in relation to a mistake I had made with an order. Ann replied back within the hour to say the issue had been rectified and my money would be refunded.

After a little hiccup with my order, the lovely Ann, quickly got it resolved and my package on its way with super fast delivery. Thanks 5 ⭐ service

Amy at your Enniskillen store. She is a credit to your organisation. I went in today for some advice about foundation. She was very knowledgeable and helpful and listened to what I was wanting to achieve. She sat me down and colour matched my makeup. It was an absolute pleasure and I was delighted with the results. Millie her colleague was also in the store and she too was so nice and friendly. Thank you 😊

I emailed the BPerfect support team regarding a product query. I was put in contact with Ann in which she was a great help, she replied instantly and resolved the query straight away. Thanks Ann

I would like to thank Deborah in the customer care team for handling my issue. I purchased an Island edit bag in store and upon opening the bag I discovered a product was missing. I contacted the customer care team to try and resolve the issue. Deborah got in touch very quickly and consistently until the matter was resolved and offered me the range of shades to choose from for the item and has arranged for it to be delivered to my address.

Ordered the tanning oil .and it happened to open in transit and got all over the other few bits in the box . Contacted them and was taking to ann and had a new tan on the way
Much appreciated
Great customer service 😃

I had made a request to expedite shipping on an item that was a gift and it was honoured. Ann was fantastic and sent prompt emails to confirm everything. Thank you so much!!

Absolutely excellent friendly customer service from Ann. Small query about an order and she emailed promptly and was genuinely lovely and helpful. It’s people like Ann that give customer service a great name. Well done Ann and thank you. Really nice to have a friendly interaction.

I had a missing item and I sent an email, Ann replied back and was very helpful and very friendly. Ann's customer service was great
Thanks again

Excellent customer service I made a mistake with my delivery address and customer service corrected it straight away for me also fab products

Ann was really helpful and provided quick & satisfactory responses to all my queries

Extremely helpful and very quick to respond to questions and queries.

Actioned an exchange immediately and I received my new item within four days.

Awesome service! I made a mistake on my order which was being shipped overseas and Deborah was so helpful in getting my order corrected before it was shipped. In doing so, she saved me time and money! Thank you so much!! The dual eyebrow pens are fabulous, if you haven’t tried them, you need to!

Received an order today 12.6.2026 and haf an item missing. Emailed customer service & within 5 mins Deborah had responded to my email and was already sorting the issue with no hesitation. Brilliant!