Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
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Actual ticket and the receipt was not clear to me. There are two train stations in Tashkent. My train was leaving from Tashkent central. But there was no mention in English that it is fro... See more
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After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
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We’ve used Bookaway on our recent travels through Central and South America. We used them to book a private airport transfer in Costa Rica and for an overnight bus in Bolivia. Both trips were well org... See more
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We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
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I am writing this review after not getting an ultimatum response from Bookaway…
I am writing this review after giving Bookaway multiple opportunities to provide a definitive resolution to a severe safety and logistical failure on a journey from Luang Prabang to Chiang Mai. They have since gone completely silent.
The systemic failures started before the trip even began. Bookaway only managed to confirm my ticket a mere two hours before departure, leaving me in limbo. When it was finally "confirmed," the actual experience was a bait-and-switch nightmare. Instead of a standard sleeper bus, they crammed me into a minivan.
From there, I had to endure a grueling 12-hour journey in an unsafely overloaded vehicle packed with people just to reach the customs border. The logistical breakdown didn't stop there— I was to take a local bus to Chiang Rai, and then transferring yet again onto another bus just to finally reach Chiang Mai.
When I contacted Bookaway about this complete failure of the service I paid for, their immediate response was to issue two fragmented, partial refunds (€23.80 and €34.90) as a band-aid fix. While they explicitly claimed they were looking into a proper resolution for the severe safety violations and massive disruptions experienced, they have now completely stopped replying to my emails.
Bookaway operates as a booking platform, but they cannot pocket booking fees and then absolve themselves of accountability when their local operators fail to meet basic human safety standards and strand passengers across multiple local bus connections. Stonewalling a customer after throwing a partial refund at a major safety issue is unacceptable.
If you value your safety, your time, and expect reliable customer support when things go wrong, book your regional travel elsewhere. This has caused me so much of stress and inconvenience.
11 June 2026
Unprompted review
Reply from Bookaway
Hi Karthiriish,
Thank you for taking the time to share your experience.
We're very sorry to read about the concerns you've raised. This is certainly not the level of service we strive to provide, and we understand the frustration caused by the unexpected changes to your journey.
As per our records, your case has already been escalated internally and remains under active review. We sincerely apologize if the investigation is taking longer than expected. Our goal is to ensure that we fully review all aspects of the situation and provide a fair and appropriate resolution for everyone involved.
We would also like to clarify that the partial refunds previously issued were intended as an initial gesture and immediate solution while the investigation was ongoing. They were not meant to represent the final outcome or refund of your case. We wanted to ensure that we were actively assisting you while we continued gathering information and reviewing the circumstances with the operator. Any additional resolution will be assessed once the investigation is complete.
Please rest assured that we are taking your feedback seriously and continue to monitor the case closely. We will be reaching out to you as soon as we have a final update.
Thank you for your patience while we complete our review, and once again, we apologize for the inconvenience caused.
Kind regards,
The Bookaway Team
Five star service!
Hade to rebook my shuttle due to a cancelled flight.Fantastically nice and fast service from their support. Five stars!
16 June 2026
Unprompted review
Reply from Bookaway
Hi Lillan,
Thank you for your wonderful feedback! 😊
We're glad to hear that our support team was able to assist you quickly with rebooking your shuttle after your flight was canceled.
Providing fast, friendly, and reliable assistance when travel plans change is very important to us, so we're thrilled to know you had such a positive experience.
Thank you for your five-star review and for choosing Bookaway. We look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Driver waited for me at the Hostel
Driver waited for me at the Hostel. On way to Hostel from the aereopuerto, no answer at the office. Otherwise great ride for great cost
11 June 2026
Reply from Bookaway
Hi Chrispatin,
Thank you for your feedback! 😊
We're glad to hear that the driver waited for you at the hostel and that you enjoyed the ride and found it to be a great value.
We also appreciate you bringing up the challenges in reaching the office during your transfer from the airport. We're sorry for any inconvenience this may have caused and will share your feedback with the operator so they can continue improving their communication and support.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi Maksim,
Thank you for your feedback! 😊
We're delighted to hear that you found the booking process easy and that our team was able to provide the help and support you needed.
Making travel planning simple and being there for our customers every step of the way are things we strive for every day, so it's wonderful to know that was reflected in your experience.
Thank you for choosing Bookaway. We look forward to assisting you again on your future travels! 🚍✨
Kind regards,
The Bookaway Team
The experience with Jodiatour on 13…
The experience with Jodiatour on 13 June at 4am was wonderful, amazing, helpful, understanding and answer in a fast way.
Thx u so much for everything that u make my parents so happy 🤝🙏😀
13 June 2026
Unprompted review
Reply from Bookaway
Hi Madeline,
Thank you for your wonderful feedback! 😊
We're happy to hear that you had such a positive experience with Jodiatour and that the team was helpful, understanding, and responsive when you needed assistance.
Knowing that we were able to contribute to making your parents happy truly means a lot to us. Thank you for sharing your experience and for your kind words.
We appreciate your trust in Bookaway and our partners, and we look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
All went perfectly well
All went perfectly well. I enjoyed the travel and the drivers have been friendly and helpful.
13 June 2026
Reply from Bookaway
Hi Susanna,
Thank you for your wonderful feedback! 😊
We're delighted to hear that everything went perfectly well and that you enjoyed your journey. It's especially great to know that the drivers were friendly and helpful throughout your trip.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
I liked recieving prompt confirmation!
I liked recieving prompt confirmation that my booking went through successfully. I also liked very much responding with concrete corrections to my request to correct an error I had made.
11 June 2026
Reply from Bookaway
Hi Susan,
Thank you for your feedback! 😊
We're glad to hear that you appreciated the prompt confirmation of your booking and that our team was able to assist you quickly with correcting the error in your reservation.
We understand how important it is to have confidence that your travel plans are in order, and we're glad we could provide clear and timely support when you needed it.
Thank you for choosing Bookaway. We truly appreciate your kind words and look forward to assisting you again on your future travels!✨
Kind regards,
The Bookaway Team
Use the filters
Use the filters to narrow your search and it becomes even easier to book. Good customer service
9 June 2026
Reply from Bookaway
Hi Terri,
Thank you for your feedback! 😊
We're delighted to hear that you found the filters helpful in narrowing down your options and making the booking process easier. It's great to know that our customer service team also provided you with a positive experience.
We truly appreciate your support and are glad we could help make your travel planning smooth and convenient.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Exceptional service
Exceptional service , the staff were very helpful and friendly. And the sleeper Bus was very comfortable and clean. Had breaks in between. I definitely had no issues at all. Had a free bottle of water even had a usb charging port that actually worked. Would recommend
10 June 2026
Unprompted review
Reply from Bookaway
Hi Harry,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you had such a positive experience, from our helpful and friendly support team to the comfortable and clean sleeper bus. It's great to know that the onboard amenities, including the water, charging port, and scheduled breaks, helped make your journey even more enjoyable.
We're especially pleased that everything went smoothly and that you had no issues throughout your trip. Thank you for your recommendation and for choosing Bookaway for your travels.
We look forward to assisting you again on your future adventures! 🚍✨
Kind regards,
The Bookaway Team
PRICED RIGHT!
I had been searching for a way to get from Cairo to Marsa Alam, flights we're outrageous. I stumbled across Bookaway, private car , great reviews, they answer all questions, 5xs cheaper! Looking forward to our trip.
11 June 2026
Reply from Bookaway
Hi Vanessa,
Thank you for your fantastic feedback! 😊
We're delighted to hear that you found a transportation option that fits both your travel plans and budget. It's great to know that our team was able to answer your questions and help you feel confident about your booking.
We truly appreciate your trust in Bookaway and are excited to be part of your upcoming journey from Cairo to Marsa Alam. We hope you have a smooth, comfortable, and enjoyable trip.
Thank you for choosing Bookaway, and we look forward to assisting you again in the future! ✨
Kind regards,
The Bookaway Team
Nice ride, two weeks processing time
The journey was fine. I received the bus ticket two weeks after booking.
7 April 2026
Unprompted review
Reply from Bookaway
Hi Jonathan,
Thank you for your feedback! 😊
We're glad to hear that you had a pleasant journey.
Regarding ticket issuance, some operators confirm bookings in advance but issue the final ticket closer to the departure date. This is especially common when bookings are made well in advance, as operators may wait to ensure all schedule and travel information is fully updated before releasing the ticket.
We appreciate your patience and thank you for choosing Bookaway. We hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Confirmation
Confirmation, vouchers and tickets included our tickets but also had tickets for a trip and person that we didn’t know. After my inquiries, I was assured our ferry tickets were correct and should not be a problem and that we had not been charged for that trip. I think and hope we ended up with what we requested, but was confusing and worrisome.
10 June 2026
Reply from Bookaway
Hi David,
Thank you for sharing your experience and feedback.
We're very sorry for the confusion regarding the tickets and voucher details.
Our goal was to ease any worries and ensure you felt supported throughout your journey, which is why our team reached out to you directly to confirm that your ferry tickets were valid and that no additional charges had been applied to your booking.
Please rest assured that we are always here to help with any questions or confusion that may arise throughout your journey. We want all travelers to feel confident in their bookings, and our support team is always happy to provide clarification whenever needed.
We also take feedback like this seriously and will review it internally to help improve the clarity of our booking documents and communication. We appreciate you bringing this to our attention and are glad we could provide clarification before your trip.
Thank you for traveling with Bookaway, and we hope to assist you again in the future.
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi Jamie,
Thank you for your feedback! 😊
We're delighted to hear that you found our team friendly and professional. Providing helpful and reliable support is always our goal, and we're glad we could make a positive impression. ✨
Thank you for choosing Bookaway, and we hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
I had a great experience with the…
I had a great experience with the customer service team. They were very responsive, professional, and genuinely took the time to listen to my concerns. My issue was handled quickly, and I really appreciated the commercial gesture they offered as a goodwill compensation.
The support was efficient, friendly, and reassuring throughout the process. It’s rare to find such a reactive and customer-focused service nowadays. I highly recommend this platform and will definitely use it again in the future. Thank you for your excellent support! 😊
9 June 2026
Unprompted review
Reply from Bookaway
Hi Sabrina,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you had such a positive experience with our team. Providing responsive, professional, and customer-focused support is something we care deeply about, so it's incredibly rewarding to know that our team was able to assist you efficiently and make you feel supported throughout the process.
We're also pleased that the goodwill gesture was appreciated and that we could help turn your experience into a positive one.
Thank you for your kind words, recommendation, and trust in Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Repeated Cancellations, Misinformation, and Zero Accountability
I used Bookaway for several journeys, and unfortunately my experience was consistently negative and stressful.
One of my trips was cancelled three times. Despite this, the route continued to be sold and confirmed on your platform, which is extremely misleading.
Due to these cancellations, I missed an important connection. You refused to refund or offer an exchange for the missed journey, even though the situation was caused by your service.
Because you informed me that the new route would arrive at 1:00 AM, I paid for a hotel. In reality, the bus arrived at 9:00 AM. I was not refunded for the unnecessary hotel expense, despite the incorrect information coming directly from your team.
I contacted customer service multiple times to confirm the arrival time, and each time I was told it was 1:00 AM. However, the transport provider clearly stated it was a 12-hour journey. Verifying this information should not have been difficult to check, especially after repeated inquiries.
On another route, I was told to contact the provider myself. They never responded, and at the ticket office I was refused boarding. I was forced to pay for the same journey again just to be allowed onto the bus. Once again, I received no meaningful support and had to resolve the situation on my own.
For my final journey, I was directed to a “ghost” station in an unsafe area. When I contacted support, I was repeatedly told this was the correct address, even though it was not. I eventually had to find the correct location myself, as your team continued to provide incorrect information instead of investigating the issue.
The departure time listed on your website was 12:15, while the actual departure was at 12:00, creating further confusion and risk of missing the trip.
In all of these situations, I reached out to your customer service for help, and each time I was given incorrect or unreliable information. While I understand that you rely on data from transport providers, it is your responsibility to verify that information—especially when a customer raises concerns multiple times. Failing to do so puts your customers in difficult and sometimes unsafe situations.
Your response to these repeated issues was to deny responsibility and offer discounts for future bookings. After these experiences, I have no interest in using your platform again, so that means I received zero compensation.
Overall, this was an extremely disappointing experience, marked by poor communication, lack of accountability, and inadequate customer support.
30 May 2026
Unprompted review
Reply from Bookaway
Hi Sandi,
Thank you for sharing your detailed experience. We're truly saddened to read it, as this is not the experience we aim to provide here at Bookaway.
First and foremost, we're sorry to hear about the cancellations you experienced. While cancellations and schedule changes can occasionally occur due to operator availability and operational adjustments, we understand that this affected your journey and did not meet the level of service we strive to deliver.
Situations like these are not the experience we are committed to providing, and we take them very seriously. We continue to work closely with our operators to improve reliability and reduce the likelihood of similar issues.
We have also reviewed the bookings and concerns mentioned in your feedback, including cancellations, arrival times, departure locations, and communication with the operators. Please rest assured that we take this feedback seriously and will be investigating these matters further with the relevant operators to help ensure improvements are made.
We have reached out to you privately as we genuinely want to make this right and provide a fair solution.
Once again, please accept our sincerest apologies, and thank you for taking the time to share your experience.
Kind regards,
The Bookaway Team
Terrible experience.
Terrible experience.
1) We booked two trips – one to Hanoi and one back – for the same day. The return trip was confirmed immediately, but the trip to Hanoi itself was only confirmed in the middle of the night, even though the trip itself was early the next morning. It was very stressful.
2) The trip to Hanoi went smoothly. The driver arrived on time, was quiet during the trip, and the minibus was new and clean. However, the return trip (with the same driver) was terrible!!!
Let's start with the fact that the departure time on the voucher was 6:30 PM, with the meeting point at the international port. We were strolling around the city peacefully when the driver suddenly informed me that we had to be at the meeting point by 5 PM (!!!). I asked why so early, to which he replied that some "group" of tourists was finishing the tour early, so we had to accommodate them (!) Are you kidding me??
We ended up dropping everything and arriving at the port early to avoid being late, but when I asked where they were at 5 PM (!), the driver sent me a photo of them still splashing in the waves!!! I asked how soon they'd be at the port, to which he replied 6:40 PM (!)!!! WTF??? I freaked out and said we'd go relax on the beach then, to which he replied ok. BUT!!! As soon as we reached the beach (a 15-20 minute walk), the driver texted me, "Come urgently, we've already arrived!" Whaaat??
3) Needless to say, this time the driver had an assistant, with whom they talked loudly the entire way, preventing us from sleeping? The bus was old and dirty, and they dropped us off at a completely different location than we'd agreed upon. And the return trip ended up being more expensive than the trip to Hanoi itself 🤡
4 June 2026
Reply from Bookaway
Hi Olga,
Thank you for taking the time to share your detailed feedback.
First, the booking for your trip to Hanoi was made only the night before departure. While many bookings are confirmed instantly, some operators manually review reservations and may take 24 hours to approve them. In this case, the operator for your first-leg trip successfully confirmed your booking during the night, just a few hours after you made the reservation, ahead of your trip the following day.
For added peace of mind, we always recommend booking as far in advance as possible whenever you can, as this allows more time for operator confirmation and reduces last-minute uncertainty.
We're glad to hear that your journey to Hanoi itself went smoothly and that the driver arrived on time and provided a comfortable ride.
However, we're very sorry to hear about your experience on the return trip; this is certainly not the experience we aim to provide.
Please rest assured that we take this feedback seriously and will be raising these concerns directly with the operator for further investigation. We have also reached out to you privately to gather additional details, particularly regarding the drop-off location, so that we can fully investigate the matter and review a fair solution.
Thank you again for bringing this to our attention. We truly value your feedback and appreciate the opportunity to improve our services.
Kind regards,
The Bookaway Team
The driver deserves 10 stars but the car only 2
The driver deserves 10 stars but the car only 2. So the good review is only for the driver, he was on time, he was very comunicative, very polite and drove carrefully for the entire road. But the car was not what we expacted as a grouo of 4.
6 June 2026
Reply from Bookaway
Hi Cisti,
Thank you for your feedback! 😊
We're delighted to hear that your driver provided such an excellent experience. It's wonderful to know they were punctual, communicative, polite, and ensured a safe and comfortable journey throughout the trip. We'll be sure to share your kind words with the operator. 🚗
At the same time, we're sorry to hear that the vehicle did not meet your expectations for a group of four. We appreciate you bringing this to our attention, and we'll share your feedback with the operator to help improve the travel experience for future passengers.
Thank you again for your honest feedback and for traveling with Bookaway. We hope to help you again on your future travels!
Kind regards,
The Bookaway Team
One problem
One problem. When I tried to change the ticket time, I had to cl8ck the date also. But when I clicked the date n changed the time. It showed one day before. But, but when the change was done, it showed the correct date. Something not right.
4 June 2026
Reply from Bookaway
Hi Yeng,
Thank you for sharing your feedback.
We’ve checked this on our side and everything appears to be working correctly. The date and time shown in the system remain consistent throughout the booking and change process.
Our platform is designed to clearly display your selected date and time multiple times before confirming any changes, so we always recommend carefully reviewing the full details before finalizing your request. This helps ensure everything matches your intended schedule. ✨
We appreciate you highlighting this, and we’ll continue to monitor the experience to ensure everything remains clear and easy to use.
Kind regards,
The Bookaway Team
The vehicle quality was bad
The vehicle quality was bad. The driver doesn’t speak English single word. In spite of complaining they send me same driver. Again the driver dropped us in a distance from the train station. It was difficult for us to come to station with luggage.
I would not recommend anyone to use this site and their service.
30 May 2026
Reply from Bookaway
Hi KP,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. 🙏
As per checking, this case has already been handled by our team, and we reached out to request additional details and any supporting information so we could further investigate the situation with the operator and ensure it does not happen again. We kindly encourage you to respond to our email so we can continue assisting you directly.
Situations like this are not the experience we aim to provide, and we take them very seriously. We continue to work closely with our operators to improve service quality, communication, and reliability to help prevent similar issues in the future.
We appreciate you taking the time to share your feedback.
Kind regards,
The Bookaway Team
Very good organized transfer
All organisation and communication was very clear and easy. Bus came in time. Driver was very helpful and polite. Bus was clean and comfortable. Highly recommend. Thank you. Ineta
29 May 2026
Unprompted review
Reply from Bookaway
Hi Ineta,
Thank you for your wonderful feedback! 😊
We're delighted to hear that the transfer was well organized and that the communication was clear and easy throughout the process. It's also great to know that the bus arrived on time, the driver was helpful and polite, and that you found the ride comfortable. ✨
Thank you for your recommendation and for choosing Bookaway. We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
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