Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
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Review summary
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Reviews shaping this summary
Actual ticket and the receipt was not clear to me. There are two train stations in Tashkent. My train was leaving from Tashkent central. But there was no mention in English that it is fro... See more
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After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
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We’ve used Bookaway on our recent travels through Central and South America. We used them to book a private airport transfer in Costa Rica and for an overnight bus in Bolivia. Both trips were well org... See more
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Company details
Written by the company
We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
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3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically takes over 1 month to reply
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Unreliable - NOT recommended
Booked weeks in advance for our trip to Taormina and was charged immediately. I followed up multiple times asking for confirmation of the booking because the status kept saying "processing."
They ended up cancelling our transportation as we were boarding our plane to Italy. I would highly recommend NOT using them. You are better off asking your hotel to arrange it for you as the prices are very similar.
27 May 2026
Unprompted review
Reply from Bookaway
Hi Marios,
Thank you for sharing your feedback, and we’re truly sorry for the inconvenience this caused.
Unfortunately, for this specific operator, we were only notified of the unavailability shortly before your travel date. As soon as we received this information, we informed you immediately and explored possible alternatives. However, after checking with both the operator and our local team, we were unable to find a suitable replacement service.
Please rest assured that a full refund was issued for your booking, and a confirmation email should have been sent to you regarding the refund.
We sincerely regret the impact this had on your travel plans. Situations like these are not the experience we aim to provide, and we take them very seriously. We continue to work closely with our operators to improve reliability and reduce the likelihood of similar issues occurring in the future.
Once again, please accept our sincerest apologies, and thank you for taking the time to share your experience.
Kind regards,
The Bookaway Team
Very prompt replies to my questions and…
Very prompt replies to my questions and the answers included everything I needed to know.
29 May 2026
Reply from Bookaway
Hi Charles,
Thank you for your feedback! 😊
We're delighted to hear that our team responded promptly to your questions and provided all the information you needed. ✨
We truly appreciate your kind words and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
BookAway is easy to use & books busses…
BookAway is easy to use & books busses through multiple bus companies. I used this app in multiple countries. I printed out a hard copy & took screenshots of my receipt when I bought the ticket. I did not have any problems but I did notice that my tickets were not on BookAway when I looked for them prior to boarding a bus. Make sure that you take a screenshot if you can’t print out a hard copy.
28 May 2026
Unprompted review
Reply from Bookaway
Hi Janet,
Thank you for your feedback! 😊
We're delighted to hear that you found Bookaway easy to use and that you were able to use our platform across multiple countries without any issues. ✨
Thank you as well for sharing your tip with fellow travelers. We work with many operators around the world, and some operators provide a separate ticket in addition to the Bookaway voucher confirmation. Because of this, it's always a good idea to keep a copy of your voucher or ticket accessible before departure.
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Bookaway untrustworthy
The first problem we encountered was the automatic upping the charge from 92 USD to 92 Euros, with no way of choosing the currency. When the flight was delayed 4 hours, they refused to reschedule the pick up. They gave the driver our phone number, but didn’t give us his. He called when we were in the departure lounge, and hung up as soon as he heard we’d be 4 hours later. Mastercard said the terms and conditions made it impossible to dispute the charge. Avoid this platform!
8 April 2026
Unprompted review
Reply from Bookaway
Hi Renia,
Thank you for sharing your feedback.
We're sorry to hear that your experience did not meet your expectations.
Regarding the currency, Bookaway works with operators around the world, and payments are processed in either USD or EUR, depending on the operator. During the booking process, customers can choose to view prices in their preferred currency; however, the final payment page clearly indicates the processing currency before payment is completed. The difference you experienced may also have been affected by exchange rates or fees applied by your card provider.
Regarding the requested pickup change, we completely understand how frustrating flight delays can be. However, as outlined in the terms and conditions accepted during the booking process, changes or modifications close to departure are often not possible. In this case, the transfer had already been scheduled and the operator had incurred costs in preparation for the service.
While we understand the circumstances were outside your control, the operator was unable to approve a refund or reschedule the transfer due to these operational constraints. For situations involving significant flight delays, we generally recommend contacting the airline directly to inquire about any compensation or reimbursement options that may be available.
We appreciate you taking the time to share your experience and wish you safe travels in the future.
Kind regards,
The Bookaway Team
Their is no refund possible even if…
Their is no refund possible even if they say it is refundable. They only give a credit. But if you dont find the ride you need you loose your money.
28 May 2026
Reply from Bookaway
Hi Manon,
Thank you for sharing your feedback.
We're sorry to hear that there was some confusion regarding the refund process.
Please note that if a booking is canceled within the operator's cancellation policy, a refund is definitely possible. During the cancellation process, customers may be offered the option to receive a coupon credit, which can be used for future bookings and typically includes the service fee.
However, if you prefer a refund to your original payment method, our support team can assist with that as well. If a coupon refund has already been issued, we can still cancel the coupon and issue a refund to the original payment method. Please note that refunds to the original payment method generally exclude the service fee, while coupon refunds include it.
We appreciate your feedback and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
I used Bookaway once
I used Bookaway once, to book transportation from Cairo to Siwa Oasis. Everything went well, thankfully, so I have nothing to complain.
20 December 2025
Reply from Bookaway
Hi Gari,
Thank you for your feedback! 😊
We’re glad to hear your trip from Cairo to Siwa Oasis went smoothly and that everything worked out well for you. ✨
We truly appreciate you choosing Bookaway and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Quick Response On Contact
I had a question so I sent them a message. It wasn't even 5 minutes before they responded. Excellent customer service.
27 May 2026
Reply from Bookaway
Hi Scarlett,
Thank you for your feedback! 😊
We’re really glad to hear you received such a quick response and had a positive experience with our customer service. ✨
We truly appreciate your kind words and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Good service from beginning to end.
The booking process was easy. Our driver arrived on time, and his driving ability left us feeling that we were in good hands. Thoroughly enjoyed the ride. A stop was made for us upon request. We arrived at our destination as scheduled. No complaints! 👍🙂🤗
12 May 2026
Unprompted review
Reply from Bookaway
Hi Margaret,
Thank you for your feedback! 😊
We’re really happy to hear that your experience was smooth from start to finish — from an easy booking process to a punctual driver and a comfortable journey. ✨
It’s also great to know the stop request was accommodated and that you arrived safely and on time. We truly appreciate your kind words and support!
Kind regards,
The Bookaway Team
Extremely unhelpful in changing a…
Extremely unhelpful in changing a booking when my flight was cancelled. Would not recommend using them.
29 May 2026
Unprompted review
Reply from Bookaway
Hi Chloe,
Thank you for sharing your feedback.
We’re sorry to hear about your experience and understand how challenging this situation must have been, especially given your flight cancellation.
We requested additional information in order to investigate and assist further. In some cases, changes or cancellations are not possible once a booking has been confirmed, as this depends on the operator’s policy.
Unfortunately, flight disruptions are outside of the operator’s control, and in such cases we recommend contacting your airline directly to check for any possible compensation regarding missed connections or onward travel.
We appreciate your understanding and thank you for taking the time to share your feedback.
Kind regards,
The Bookaway Team
We booked a van transport between Port…
We booked a van transport between Port Barton and El Nido on Palawan Island, Philippines. Van never showed up. Another van company took pity on us and provided transport to El Nido. All requests for a refund were stonewalled. I do not recommend this company. Book with Klook, or buy your ticket on site.
1 May 2026
Unprompted review
Reply from Bookaway
Hi Noel,
Thank you for sharing your feedback, and we’re very sorry for the inconvenience.
As per checking, our team has already handled this case, and a full refund has been issued for your booking. We are also currently investigating the situation with the operator to better understand what happened.
Please note that this is not the experience we aim to provide. We take these situations seriously and will be addressing this directly with the operator to help prevent similar issues in the future.
We hope we can have the opportunity to better assist you in the future.
Kind regards,
The Bookaway Team
Be as prompt at sending usable ticket…
Be as prompt at sending usable ticket to Customer as you are in putting thru the charge.
The booked bus was a “no show.”
Had to share a cab, 80% of Bookaway ticket cost to total expense to de
28 May 2026
Reply from Bookaway
Hi Kms,
Thank you for sharing your feedback.
As per checking, your booking was arranged on 25 May, and the confirmation voucher containing your ticket and travel instructions was sent on the same day. According to our system records, the email was successfully delivered to your inbox.
It appears the voucher has not been opened or reviewed to this point. Our support team also responded to explain this and provided proof of the successful delivery for your reference.
We understand how important it is to have access to your travel documents, and we always recommend checking your inbox, spam, and promotions folders if a confirmation email is not immediately visible.
If you have any further concerns, please do not hesitate to contact us at support@bookaway.com.
Kind regards,
The Bookaway Team
Support staff shines through
Had an issue with the ticket but the support staff went above and beyond to fix the problem and reassure me throughout the process.
27 May 2026
Unprompted review
Reply from Bookaway
Hi Joe,
Thank you for your feedback! 😊
We’re really glad to hear that our support team was able to step in, resolve the issue with your ticket, and keep you reassured throughout the process. ✨
We truly appreciate your kind words and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Beware as although the booking confirmation is from Bookaway they take no accountability
I booked railway tickets via 12Go, but the booking confirmation is a Bookaway confirmation. I never received the tickets and Bookaway takes no responsibility whatsoever even though the confirmation came from them. I do appreciate I booked through a “partner” but when your name is on the booking confirmation id expect more accountability when that partner fails to provide the service
27 May 2026
Unprompted review
Reply from Bookaway
Hi Ana,
Thank you for sharing your feedback.
We're sorry to hear about your experience and understand why this situation was frustrating.
While Bookaway and 12Go have a partnership, they are separate booking platforms with separate booking systems and customer support teams. As a result, inquiries regarding bookings made through 12Go must be handled directly by 12Go, as they have access to the booking details, payment information, and communication history related to the reservation.
We understand that seeing a Bookaway confirmation may have caused confusion, and we apologize for that. As much as we'd like to assist all travelers, we have limitations when it comes to bookings that were not made directly through our platform.
If you still require assistance regarding this reservation, we kindly recommend continuing to work with the platform through which the booking was made, as they will be best positioned to investigate and resolve the issue.
We appreciate your feedback and will take it into consideration as we continue to improve the customer experience.
Kind regards,
The Bookaway Team
It's misleading, book directly at the terminal
It's misleading, I paid 6,265.31 pesos for 2 persons for Roro from Iloilo to buendia Manila. After I paid then I was informed from the email they sent that the ferry fare is not included on the amount we paid.
When we stop over in Kalibo ceres terminal the konductor said that we give him the 1,250 pesos as payment for the ferry, so for 2 of us I paid 2,500 pesos. 6,265.31 +2,500=8,765.31 pesos. This is too much, it's hustling or taking advantage of the passenger. Why you are not transparent with the fees and why are you charging so much. I asked the other passenger who paid directly at the terminal they only paid 3,000 pesos per person including the fees for the ferry. I'm so disappointed and angry with the management of bookaway. Why would you charge so much when your helping someone to book a ticket? It's not acceptable, never I will book using your site again.
27 May 2026
Unprompted review
Reply from Bookaway
Hi Lils,
Thank you for sharing your experience.
After reviewing your case, we can see that this reservation was made through the 12Go platform. While Bookaway and 12Go have a partnership, they operate as separate booking platforms with different booking systems and customer support teams. As a result, inquiries regarding pricing, fees, and booking details for reservations made through 12Go should be handled directly by their support team, as they have access to the complete booking and payment information.
Regarding the ferry fee, for this particular route, the ferry fare is typically not included in the ticket price and is collected separately by the operator during the journey. This information should be stated in the booking details provided during the reservation process.
We understand that seeing a Bookaway confirmation may have caused confusion, and we apologize for that. However, as this booking was not made directly through our platform, we have limited visibility into the booking details and pricing breakdown.
We kindly recommend contacting 12Go directly for further clarification regarding the charges and fare inclusions shown during the booking process.
Kind regards,
The Bookaway Team
Shuttle booking question
I reached out to the company asking a question regarding a shuttle service. Even though there were some delays with the answer from the provider, the Bookaway team was very helpful and attentive.
26 May 2026
Reply from Bookaway
Hi Andrea,
Thank you for your feedback! 😊
We’re glad to hear our team was helpful and attentive while assisting with your shuttle booking question. While there may have been a delay in receiving information from the provider, we're happy we could keep you updated and support you throughout the process. ✨
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
Bookaway made the impossible, possible.
I had been planning a once in a lifetime tour of Sri Lanka and the last item to be arranged was a pair of tickets on the Nuwara Elia to Ella train and as my wife has Parkinson’s Disease, we really needed guaranteed seats and not just trust to luck, as everyone was telling me. By word of mouth and a lot of searching the web, I came across Bookaway and they were offering two first class seats and were confident that when the tickets were allocated, we would get our seats. Sure enough the tickets arrived and all was well, which was a great relief and the journey was comfortable and worth every penny. As it turned out, there were plenty of spare seats and it was just as well as although we and most people in the carriage had two consecutive seat numbers, but because of the crazy seat numbering, almost no one sat next to their partner, so we all sat where we wanted to and everyone had a great time! Thanks Bookaway, you really delivered on your promise, big time!
10 May 2026
Unprompted review
Reply from Bookaway
Hi Ben,
Thank you so much for your wonderful feedback! 😊
We're truly delighted to hear that we could help make this special trip to Sri Lanka a little less stressful and provide the peace of mind you were looking for. We understand how important it was to secure seats in advance, especially for such a memorable journey and considering your wife's needs.
It's fantastic to hear that everything worked out as planned, that your tickets arrived successfully, and that you were able to enjoy the famous Nuwara Eliya to Ella train journey comfortably. ✨
Thank you for trusting Bookaway with such an important part of your trip. Stories like yours mean a lot to our team, and we're thrilled we could deliver on our promise.
We wish you and your wife many more wonderful adventures ahead! ❤️
Kind regards,
The Bookaway Team
Unclear baggage info and unhelpful support
I booked a Vietnam Airlines flight through Bookaway, but the ticket does not clearly show the cabin baggage allowance.
When I contacted support, they only referred me to the “Amenities” section in the app/trip page. The problem is that I cannot find any clear baggage information there either, and the ticket itself also does not mention it.
Instead of simply confirming the exact cabin baggage allowance with the operator, support gave a general answer and left me to figure it out myself.
For something as basic and important as baggage allowance, this should be clearly shown on the ticket or confirmed directly by support. The booking process was fine, but the after-sales support was not helpful.
24 May 2026
Unprompted review
Reply from Bookaway
Hi there,
Thank you for sharing your feedback, and we're sorry to hear that your experience did not meet your expectations.
For airline bookings, baggage allowances can vary depending on the airline, route, fare type, and travel class. Because of this, the most accurate and up-to-date baggage information is typically provided directly by the airline.
We understand that you were looking for a direct confirmation from our support team. In this case, our team referred you to the information available in the booking details, where the baggage allowance provided by the airline isn't displayed. However, we're sorry if this was not clear or did not fully answer your question.
Your feedback is valuable to us, and we will use it to review how baggage information is communicated so we can continue improving the experience for future travelers.
Thank you again for taking the time to share your experience.
Kind regards,
The Bookaway Team
My experience with Bookaway was Terrible!
My experience with Bookaway was incredibly frustrating and costly. I purchased two tickets for a 2:20 PM departure and followed all of the instructions provided, including downloading our travel voucher before the day of travel.
On the day of departure, we arrived at the pickup location and waited, only to discover that no one was coming. When we contacted the transportation provider, we were told that our actual pickup time was 1:20 PM—not 2:20 PM as Bookaway had repeatedly told us.
Because of this mistake, we were forced to scramble and pay a substantial amount of money for last-minute transportation to San José so we wouldn't miss our flight.
What makes this situation even more frustrating is Bookaway's response. Their explanation was that we should have ignored the large, clearly displayed 2:20 PM departure time at the top of our voucher and instead relied on a small note buried at the bottom that listed a different departure time of 1:20 PM. We also received multiple confirmation emails showing the 2:20 PM departure time.
Bookaway acknowledged that the voucher contained two conflicting departure times and admitted they understood why a customer would be confused. Despite that, they refused to issue any refund or take responsibility for the error.
Expecting customers to disregard the departure time displayed prominently on their ticket and instead search for contradictory information hidden in the fine print is unreasonable. If a departure time changes, customers should be clearly notified—not left to discover the discrepancy after being stranded.
I rarely leave negative reviews, but this experience was unacceptable. We lost money, dealt with unnecessary stress, and received no meaningful assistance from Bookaway. Based on my experience, I would strongly recommend booking transportation elsewhere.
17 May 2026
Unprompted review
Reply from Bookaway
Hi Rosalie,
Thank you for sharing your feedback. We're sorry to hear about your experience, as this is certainly not the experience we aim to provide.
After carefully reviewing your case, we can confirm that our team investigated the matter and explained that this booking was for a shared shuttle service. For shared transfers, the departure time and the pickup time are not always the same, as operators may schedule pickups earlier to ensure all passengers are collected and the shuttle departs on time.
As stated during the booking process, the final pickup details are confirmed in the attached ticket/voucher, which travelers are asked to review before departure. According to our investigation, the pickup time of 1:20 PM was provided in the attached ticket, while 2:20 PM referred to the shuttle's departure time.
As a result, the booking was considered a no-show. That said, we value your feedback and understand your frustration. Although the operator was unable to approve a refund, we have reached out to you again to see what fair solution we may be able to offer from our side.
We appreciate you taking the time to share your experience and hope to hear from you soon.
Kind regards,
The Bookaway Team
Easy to buy tickets
Easy to buy tickets, I enjoy the coupons as well. I like the feature of knowing the exact location of bus stops before buying the ticket.
18 May 2026
Unprompted review
Reply from Bookaway
Hi Ryszard,
Thank you for your feedback! 😊
We’re glad to hear you found it easy to buy tickets and enjoyed using the coupons. It’s also great to know you found the feature helpful for checking the exact bus stop locations before booking. ✨
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
The Support was very friendly and…
The Support was very friendly and helpful to solve my issue.
24 May 2026
Unprompted review
Reply from Bookaway
Hi Alexander,
Thank you for your feedback! 😊
We’re glad to hear our support team was friendly and helpful in resolving your issue. ✨
We truly appreciate your support and hope to assist you again on your future travels!
Kind regards,
The Bookaway Team
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