Booking process was easy, however the ticket process has me wondering what is the hold up. My payment was taken immediately but the tickets have gone quite. Need to give frequent updates.
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Review summary
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What people talk about most
Reviews shaping this summary
Actual ticket and the receipt was not clear to me. There are two train stations in Tashkent. My train was leaving from Tashkent central. But there was no mention in English that it is fro... See more
Company replied
After many emails, calls and WhatsApp messages we received our HARD tickets last moment. Thanks to an Egyptian employee we received the tickets in our hotel. Beside that, our train seats were in di... See more
Company replied
Sometimes okay, but they lack accountability when the operator they book through fails to provide a good service. The ratings of operators are also misleading as there’s no way to rate them through Bo... See more
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Company details
Written by the company
We’re all about the journey. We’re a new generation of travelers who expect everything to be a screen tap away, including bus, ferry and train tickets to the world’s best locations. Today’s travelers want to explore the world with confidence. From language barriers, local currency and anxiety over the unknown, traveling can be stressful. Rely on Bookaway for 24/7 support, honest reviews and accurate information about every ride. Bookaway is more than getting from one place to another, it’s about the journey. Enjoy the ride.
Contact info
3.4
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically takes over 1 month to reply
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Some hiccups with the confirmation of…
Some hiccups with the confirmation of the ticket, but eventually the helpful support desk could help me out.
30 June 2026
Reply from Bookaway
Hi Michele,
Thank you for your feedback! 😊
We're glad to hear that, although there were some hiccups with your ticket confirmation, our support team was able to assist you and get everything sorted out.
We appreciate your patience throughout the process and your kind words about our team. Feedback like yours helps us continue improving our service and providing a smoother experience for all travelers.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Amazing platform!
26 June 2026
Reply from Bookaway
Hi GS,
Thank you for your wonderful feedback! 😊
We're glad to hear that you think Bookaway is an amazing platform! Your kind words mean a lot to our team and motivate us to continue providing the best possible booking experience for our travelers.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future adventures!✨
Kind regards,
The Bookaway Team
The company that actually provide the…
The company that actually provide the travel vehicles cancelled my booking 9 hours before the departure (for a full day of travel) and book away let me know about the cancellation only 24 hours after the departure should have been and told me that the money might take 7-10 days to get back to me
26 June 2026
Unprompted review
Reply from Bookaway
Hi Amir,
Thank you for taking the time to share your experience.
We're truly sorry for the inconvenience caused by the cancellation of your booking.
Unfortunately, for this specific operator, we were only notified of the service unavailability shortly before your travel date. As soon as we received this update, we informed you and immediately explored possible alternative options. However, after checking with both the operator and our local team, we were unable to find a suitable replacement service.
Please rest assured that a full refund was issued for your booking, and a confirmation email was sent. The 7–10 business day timeframe is the standard bank processing period required for the refund to be credited back to your original payment method.
We sincerely regret the impact this had on your travel plans. Situations like these are not the level of service we strive to provide, and we take them very seriously. We continue to work closely with our operators to improve reliability and reduce the likelihood of similar issues occurring in the future.
Once again, please accept our sincerest apologies, and thank you for sharing your feedback with us.
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi Jayson,
Thank you for your wonderful feedback! 😊
We're delighted to hear that you found our service nice, easy, and straightforward, and that everything went smoothly without any issues.
Making travel booking simple and hassle-free is exactly what we strive for, so we're glad we could provide you with a positive experience.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Bookaway Scam
Through Bookaway, we made a booking with reservation number BW5277832 with the company YallaGo for 25/06/26 at 6:00 AM in order to travel from Cairo to Luxor. We were at the meeting point, Panorama Ramses Hotel & Café, half an hour before the scheduled departure time and waited for one full hour after the departure time. Nobody ever showed up. We never received any phone call or any notification informing us about what was happening with our booking.
I sent 15 emails to Bookaway, and I was clearly receiving automated responses from a bot, since I was not given any actual information or solution. The phone number provided on the ticket as the contact number was completely out of service.
As a result, we lost our sleep, missed our destination, and our travel plans were ruined. We never received any refund or compensation, even though we had paid the full amount immediately at the time of booking. We are talking about an amount of over €100.
I would never recommend trusting this company under any circumstances. I have never felt so disappointed and offended by the behavior of a company in my life. It is obvious that we were deceived and that our money was taken without providing the service we paid for.
This incident completely ruined our mood for the rest of our trip. Furthermore, we intend to take legal action in order to claim the amount we paid, as well as compensation for the distress and inconvenience caused.
If you do not want your trip to be ruined, NEVER TRUST BOOKAWAY.
25 June 2026
Unprompted review
Reply from Bookaway
Hi Athanasios,
Thank you for taking the time to share your experience.
We're truly sorry to read about what happened with your trip. We understand how frustrating this situation has been.
We would also like to assure you that Bookaway is not a scam. We work with legitimate, verified local operators around the world, and situations like this are not representative of the level of service we strive to provide.
Upon reviewing your case, we can confirm that it is currently being investigated with the operator to better understand exactly what happened and identify where the communication and service failed. We take incidents like this very seriously, and we want to ensure that we provide a fair and appropriate resolution for both our travelers and our operator partners based on the outcome of the investigation.
Please rest assured that we have already followed up on your case internally, and one of our support team members will reach out to you with an update soon. We are committed to resolving this matter and using your feedback to help prevent similar situations from happening in the future.
Once again, we sincerely apologize for the inconvenience and appreciate your patience while we complete our review.
Kind regards,
The Bookaway Team
Quick and efficient
I didn’t go ahead with my travel plans with Bookaway unfortunately due to illness so had to cancel. I messaged Bookaway through WhatsApp and their response team was quick and efficient with the situation. They handled the booking and detailed what I was to be refunded/not refunded and kept me in the loop about the process. Very friendly and empathetic which made me feel at ease.
25 June 2026
Unprompted review
Reply from Bookaway
Hi Maddi,
Thank you for your wonderful feedback! 😊
We're sorry to hear that you had to cancel your travel plans due to illness, and we hope you're feeling much better now.
We're glad to know that our support team assisted you quickly via WhatsApp, clearly explained the refund details, and kept you updated throughout the process. It's especially meaningful to hear that our team's friendly and empathetic approach helped put you at ease during a difficult time.
Thank you for choosing Bookaway and for sharing your experience. We truly appreciate your kind words and hope to have the opportunity to assist you with your future travels when you're ready. Wishing you good health and safe travels ahead! ✨
Kind regards,
The Bookaway Team
"Excellent service
"Excellent service. Everything went smoothly from start to finish. The driver was professional, friendly and on time. The journey was comfortable and safe. I highly recommend Bookaway and I will use their service again. Thank you!"
21 June 2026
Reply from Bookaway
Hi Adam,
Thank you for your wonderful feedback! 😊
We're delighted to hear that everything went smoothly from start to finish. It's great to know that your driver was professional, friendly, and punctual, and that you had a comfortable and safe journey.
Thank you for your recommendation and for choosing Bookaway. We truly appreciate your trust and are thrilled to hear that you'll be using our services again. We look forward to assisting you on your future travels! ✨
Kind regards,
The Bookaway Team
Highly recommend!
We’ve used Bookaway on our recent travels through Central and South America. We used them to book a private airport transfer in Costa Rica and for an overnight bus in Bolivia. Both trips were well organised and we received clear communication from Bookaway regarding our booking. Their customer service was brilliant when we had to change one of our bookings and required addition information - providing responses via WhatsApp very quickly. Highly recommend.
22 June 2026
Unprompted review
Reply from Bookaway
Ella,
Thank you for your wonderful feedback and recommendation! 😊
We're delighted to hear that our team was able to support your travels across Central and South America. It's great to know that both your private airport transfer in Costa Rica and your overnight bus journey in Bolivia were well organized and that our communication helped make the experience smooth and stress-free.
We're especially pleased that our customer service team could assist you quickly when you needed to make changes to your booking and obtain additional information. Providing fast, clear, and reliable support, especially through channels like WhatsApp, is something we strive for every day.
Thank you for choosing Bookaway for your travels. We truly appreciate your trust and kind words, and we look forward to assisting you on many more adventures in the future! ✨
Kind regards,
The Bookaway Team
Service is good
The coach left the departure point on time and arrived a little early at the destination. Good service.
13 June 2026
Unprompted review
Reply from Bookaway
Hi Ragu,
Thank you for your feedback! 😊
We're happy to hear that your coach departed on time and even arrived a little ahead of schedule. It's great to know that your journey went smoothly and that you were satisfied with the service provided.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Prompt and efficient service both…
Prompt and efficient service both online and on the ground. Booked several transport services in Vietnam without any problems.
25 May 2026
Unprompted review
Reply from Bookaway
Hi Marshall,
Thank you for your wonderful feedback! 😊
We're glad to hear that you experienced prompt and efficient service both online and during your travels. It's especially great to know that you were able to book several transportation services in Vietnam smoothly and without any issues.
Thank you for choosing Bookaway for your travels. We truly appreciate your trust and support, and we look forward to assisting you again on your future adventures! ✨
Kind regards,
The Bookaway Team
Excellent service
Excellent service! Helpful driver. Everything was fine. Thank you Bookaway.
15 June 2026
Unprompted review
Reply from Bookaway
Hi Loc,
Thank you for your wonderful feedback! 😊
We're happy to hear that everything went smoothly and that you had a positive experience with both the service and your driver. It's great to know that everything met your expectations.
Thank you for choosing Bookaway and for taking the time to share your experience. We truly appreciate your support and look forward to assisting you again on your future travels! 🚍✨
Kind regards,
The Bookaway Team
speedy feedback and resolution
19 June 2026
Reply from Bookaway
Hi Mary-Jane,
Thank you for your feedback! 😊
We're delighted to hear that you were happy with the speed of our support and the resolution provided. Delivering timely assistance and helping our customers as quickly as possible is something we always strive for.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi Rose,
Thank you for your wonderful feedback! 😊
We're glad to hear that you were pleased with both the service and support you received. Providing excellent customer care and prompt assistance is always our goal, and it's great to know we met your expectations.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Good swift communication
16 June 2026
Reply from Bookaway
Hi Filip,
Thank you for your feedback! 😊
We're glad to hear that you were happy with our communication. Providing prompt and efficient support is something we value greatly, and we're glad it made a positive difference to your experience.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
I am writing this review after not getting an ultimatum response from Bookaway…
I am writing this review after giving Bookaway multiple opportunities to provide a definitive resolution to a severe safety and logistical failure on a journey from Luang Prabang to Chiang Mai. They have since gone completely silent.
The systemic failures started before the trip even began. Bookaway only managed to confirm my ticket a mere two hours before departure, leaving me in limbo. When it was finally "confirmed," the actual experience was a bait-and-switch nightmare. Instead of a standard sleeper bus, they crammed me into a minivan.
From there, I had to endure a grueling 12-hour journey in an unsafely overloaded vehicle packed with people just to reach the customs border. The logistical breakdown didn't stop there— I was to take a local bus to Chiang Rai, and then transferring yet again onto another bus just to finally reach Chiang Mai.
When I contacted Bookaway about this complete failure of the service I paid for, their immediate response was to issue two fragmented, partial refunds (€23.80 and €34.90) as a band-aid fix. While they explicitly claimed they were looking into a proper resolution for the severe safety violations and massive disruptions experienced, they have now completely stopped replying to my emails.
Bookaway operates as a booking platform, but they cannot pocket booking fees and then absolve themselves of accountability when their local operators fail to meet basic human safety standards and strand passengers across multiple local bus connections. Stonewalling a customer after throwing a partial refund at a major safety issue is unacceptable.
If you value your safety, your time, and expect reliable customer support when things go wrong, book your regional travel elsewhere. This has caused me so much of stress and inconvenience.
11 June 2026
Unprompted review
Reply from Bookaway
Hi Karthiriish,
Thank you for taking the time to share your experience.
We're very sorry to read about the concerns you've raised. This is certainly not the level of service we strive to provide, and we understand the frustration caused by the unexpected changes to your journey.
As per our records, your case has already been escalated internally and remains under active review. We sincerely apologize if the investigation is taking longer than expected. Our goal is to ensure that we fully review all aspects of the situation and provide a fair and appropriate resolution for everyone involved.
We would also like to clarify that the partial refunds previously issued were intended as an initial gesture and immediate solution while the investigation was ongoing. They were not meant to represent the final outcome or refund of your case. We wanted to ensure that we were actively assisting you while we continued gathering information and reviewing the circumstances with the operator. Any additional resolution will be assessed once the investigation is complete.
Please rest assured that we are taking your feedback seriously and continue to monitor the case closely. We will be reaching out to you as soon as we have a final update.
Thank you for your patience while we complete our review, and once again, we apologize for the inconvenience caused.
Kind regards,
The Bookaway Team
Five star service!
Hade to rebook my shuttle due to a cancelled flight.Fantastically nice and fast service from their support. Five stars!
16 June 2026
Unprompted review
Reply from Bookaway
Hi Lillan,
Thank you for your wonderful feedback! 😊
We're glad to hear that our support team was able to assist you quickly with rebooking your shuttle after your flight was canceled.
Providing fast, friendly, and reliable assistance when travel plans change is very important to us, so we're thrilled to know you had such a positive experience.
Thank you for your five-star review and for choosing Bookaway. We look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
Driver waited for me at the Hostel
Driver waited for me at the Hostel. On way to Hostel from the aereopuerto, no answer at the office. Otherwise great ride for great cost
11 June 2026
Reply from Bookaway
Hi Chrispatin,
Thank you for your feedback! 😊
We're glad to hear that the driver waited for you at the hostel and that you enjoyed the ride and found it to be a great value.
We also appreciate you bringing up the challenges in reaching the office during your transfer from the airport. We're sorry for any inconvenience this may have caused and will share your feedback with the operator so they can continue improving their communication and support.
Thank you for choosing Bookaway, and we hope to assist you again on your future travels! ✨
Kind regards,
The Bookaway Team
Reply from Bookaway
Hi Maksim,
Thank you for your feedback! 😊
We're delighted to hear that you found the booking process easy and that our team was able to provide the help and support you needed.
Making travel planning simple and being there for our customers every step of the way are things we strive for every day, so it's wonderful to know that was reflected in your experience.
Thank you for choosing Bookaway. We look forward to assisting you again on your future travels! 🚍✨
Kind regards,
The Bookaway Team
The experience with Jodiatour on 13…
The experience with Jodiatour on 13 June at 4am was wonderful, amazing, helpful, understanding and answer in a fast way.
Thx u so much for everything that u make my parents so happy 🤝🙏😀
13 June 2026
Unprompted review
Reply from Bookaway
Hi Madeline,
Thank you for your wonderful feedback! 😊
We're happy to hear that you had such a positive experience with Jodiatour and that the team was helpful, understanding, and responsive when you needed assistance.
Knowing that we were able to contribute to making your parents happy truly means a lot to us. Thank you for sharing your experience and for your kind words.
We appreciate your trust in Bookaway and our partners, and we look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
All went perfectly well
All went perfectly well. I enjoyed the travel and the drivers have been friendly and helpful.
13 June 2026
Reply from Bookaway
Hi Susanna,
Thank you for your wonderful feedback! 😊
We're delighted to hear that everything went perfectly well and that you enjoyed your journey. It's especially great to know that the drivers were friendly and helpful throughout your trip.
Thank you for choosing Bookaway. We truly appreciate your support and look forward to assisting you again on your future travels! ✨
Kind regards,
The Bookaway Team
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