Great experience with Boohoobaby - couldn't believe it - ordered a fabulous folding Bloom Alba Cot on a Wed morning at 10am. Received an email regarding the colour at 12noon and then the Cot arrived a... See more
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See what reviewers are saying
I ordered a toy kitchen for my daughter's 6th Birthday just before the weekend, with reservations about whether it would turn up in time. I received an email the next day with tracking details and the... See more
Still waiting for order after over a month. boohoobaby will not issue a refund saying that the problem is with the courier, not with them. They have made no attempt to contact the courier or provide m... See more
Company replied
Ordered my ergo baby carrier on Tuesday (best price in the UK) and it arrived on Thursday, can't ask much more than that. The two people I spoke to in customer services were polite and efficient. Hig... See more
Company details
Information provided by various external sources
Baby things for new mums and dads, selling everything from prams and buggys to nappies, high chairs and clothes, baby suits and sleepers.
Contact info
111 George Street, EH2 4JN, Edinburgh, United Kingdom
- 0845 224 1480
- customersupport@boohoobaby.co.uk
- www.boohoobaby.co.uk
4.0
Great
83 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Hugely unimpressed customer
I'm totally unimpressed by the service I have received from boohoo baby and would suggest people think twice about ordering from them. The staff don't call back when they say they are going to, and finding out about delivery details is like pulling teeth, I so far have a 48 hour window! But most frustrating was the way I was handled on a call by the manager, Ben, whom I can only describe as offensive at best. He was extremely rude and unhelpful, reflecting so badly on the company. I concede to being a nesting mother days from giving birth so perhaps not at my best, but I still can't get over how badly he handled the situation. He may as well just said 'we have your money now, the rest of it is your problem' Needless to say I am still waiting for my delivery.
1 December 2011
Unprompted review
Reply from Boohoobaby UK
Hi Jo,
We would like to apologise for the poor contact experience you have had with one of our colleagues, it is always our intention to provide the best service possible to all of our customers, and in the event that this does not happen we act quickly to rectify the situation.
Thanks for your call today, and I am glad we have been able to resolve the issues at hand, and hope the resolution offered makes up for the poor service you have received, and I apologise for the confusion when speaking to a member of staff here. Please be assured that your comments will be taken on board to help improve our service in future.
We received your call on the 30th, requesting delivery and tracking details, and have given you a call back and an email with full tracking information for your delivery, within the hour. I am glad to hear that your order has now been fully delivered.
If you would like to contact us at any point, please feel free to do so using the below details, and we will be very happy to assist you in any further queries you may have. We apologise that your experience with us has not been 100% satisfactory, which is the level of service we aim to deliver at all times to all of our customers.
Kind regards,
Ben Philp
Customer Service Manager
Boohoobaby
111 George Street
Edinburgh
EH2 4JN
Office number: +44 (0)845 224 1480
Fax number: +44(0)131 4644938
Late and damaged
Goods were much later than promised in their website plus they arrived damaged. I'm trying to contact them at the moment to get them to send a replacement for the damaged part but I'm being ignored!!
24 November 2011
Unprompted review
Reply from Boohoobaby UK
Hi Lola,
We are sorry to hear about the issues faced with your order. We endeavour to make all of our customers happy, and provide the best customer service possible. Please accept our apologies that your experience with us so far has been anything less than perfect.
To this end, if you could kindly provide your order reference, we will request a replacement to go out to you immediately without further delay. We certainly do not expect deliveries or communication to be delayed to any degree and will ensure your replacement arrives without fail.
If you would like to get in touch at your earliest convenience to provide us with your order details, we can be contacted using the below details.
Kindest regards,
The Team at Boohoobaby
Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk
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