Boohoobaby UK Reviews 

I placed my order for a Wishbone bike on Dec 1st as a Christmas present for my little boy. Expected delivery was 3-7 working days.
Having not received my delivery I phoned them on 12th Dec as I was beginning to become concerned. I received an email the following day confirming dispatch telling me to expect delivery in 1-2 days.
Of course it didn't arrive and after yet another phone call I received an email on 14th Dec telling me once again that the bike had been dispatched but that the expected delivery date was 21st Dec.
I particularly enjoyed the little note at the end of the email ; "Thank you for using boohoobaby.ie and we hope you don't have too long to wait for the carriers to drop off your goods." especially as the delivery didn't materialise on the 21st. I phoned BooHooBaby yet again. This time I was told that they had only taken delivery of the Wishbone bike that day despite having twice told me that it was with the couriers.
I was promised a next day delivery which .. you've guessed it didn't turn up.
I finally took delivery of the bike on the afternoon of 23rd December. The courier told me that all the deliveries they do for Boohoobaby are 2 days because of the pick up times so once again I had been lied to by customer services.
I know that companies are busy over the Christmas period, but this was unacceptable. If I had known that they were out of stock when I ordered I would have bought the product elsewhere. As it was I wasted a considerable amount of time chasing customer services only to be misled and lied to on a number of occasions.
Do yourself a favour and buy from a company that treats it's customers properly

Bought a mattress here, at a very competitive price. It arrived safely and in perfect condition, the only downside is it took 3 weeks to deliver. On another hand, the delivery is free, so... overall, positive experience, just order in advance.

Despite being promised a furniture delivery in 2 to 6 weeks we are still waiting 12 weeks later. Without chasing we were never updated on revised delvery dates. Promises to chase the furtniture clearly never happened. Despite taking our money in January we still have no goods to show for it.

I've bought from Boohoobaby on several occasions now and have been delighted with the products which were of a consistently high quality. Service has always been prompt and delivery problem-free. On one occasion, the item was out of stock in the colour that I had ordered but the Customer Services Manager contacted me immediately and a replacement agreed and sent out straight away. I have happily recommended Boohoobaby to friends who have also been delighted with the quality, price and service.

I ordered a highchair finding boohoobaby to have the item in stock with a delivery time of 10 days. 3 weeks on and I still havent received it.

I did receieve replies to my emails but as others have said they replies are MUCH less than satisfactory.

Do avoid even if it means paying that little bit more.

Akhter

I ordered some Leander accessories on the 1st of February and still waiting for the goods to be delivered. However, the payment was taken from my credit card last month already! I called the company many times as they would not provide regular updates on the status of my order. After calling three times without having a clear understanding of the situation, they offered a rather insulting discount of 4.9%, assuring me that the order was on its way. A few days later I had to chase the order again as they has not information to hand I later I got a call back from the manager [name], who told me that they lost the goods and had to re-dispatch the full order!! Also, they send you a tracking number, but the courier company does not even have a website, so WHAT IS THE POINT?! I asked him to reconsider the compensation but told me that it is the best they could do. This company is a joke and I would NEVER order from them again. Please also note that their refund policy is 7-10 working days, which is completely unacceptable.

ordered item on Sunday and it arrived on Wednesday, so Boohoobaby kept it's promise of 3-5 day delivery! would definitely make another purchase from this website.

I used Boohoobaby to buy buggy last year but due to very unfortunate circumstances I had to return the buugy and ask for a refund. The company dealt with the situation in a very sensitive manor. Everything we discussed on the phone was followed up with confirmation e mails and the company went out their way to make sure everything was sorted as smoothly as possible which was greatly appreciated at the time. The standard of service was above and beyond what i expected. We have found that I am expecting again and due to the service we recieved previously, I have purchased my Buggy again from Boohoobaby. The buggy i have chosen is a slightly different specification than on the web site and Boohoobaby have stepped up to the plate and are able to provide the buggy i am after. The service we are recieving currently is impeccable. I am recieving e mails updating of the progress and the personal touch that i see in e mails makes it all that much better!!
I would highly recommend Boohoobaby to anyone.

Very good service, friendly and efficient and goods are great quality.

i had to call and place my order due to price difference on website which was more then £10
after i placed my order i was told i would get a phone call to arrange delivery date,i didnt recieve any phone call and i had to call them and 10 minutes later i recieved the same email 272 times to say they were urgently going to find out when my order would arrive.
the next day my order was delivered and luckily we were in
i sent a complaint email off and guess what.....I DIDNT GET A REPLY.
the price i paid for the item was far too much.this company seems to like taking your money and thats it.WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND WOULD NEVER BUY FROM AGAIN.

I placed an order with boohoobaby for a toy box, a week later i received an email saying the item would not be in stock for a least a month and a half, despite taking the money out of my account.

I request a refund and still await the money in my account, nearly a month on since the original order was placed. I have sent numerous emails, the response being the money should be in my account 7-10 working days later, but I am still waiting.

Boohoobaby have the ability to take my payment the next day, but cannot give me my refund for nearly a month and counting.

I would warn everyone to avoid this company entirely. Having paid a lot of money for a cot, the item arrived damaged and we have been waiting over 2 months for a replacement. Despite continually reneging on their promises to replace the damaged item they are also refusing to issue a refund and have issued no response to our formal complaint. They appear to have no intention of fulfilling their obligations as a retailer who have provided damaged goods and their e-mails from their customer support staff are evasive and unhelpful. A very poor experience indeed.

I paid a lot of money for this item because i thought it would be sturdy as i am starting up as a child minder.
The screws that hold the boxes together are too small for the pre-drilled holes so i had to go out and buy some wood glue and bigger screws. One of the screws that holds the whole thing together was totally bent so had to go and buy a pack of screws that size. Now the whole thing is together the colour of each box, ie pink, scuffs on to the white base as you pull it in and out. Not worth the money, would have been happy had i paid £20 for it, but no more than that.

I placed my order in early October, knowing that the item was out of stock but the website stated that stock was due in a few days later so I was not worried. This date was then changed and I was not informed, I only spotted this on the website. when I called I was told that an email should have been sent out to inform me.
I then called on several occasions to confirm delivery date, was given multiple assurances that someone would call me back (they never did) someone would email me confirmations of delivery (they never did) and that I would get an email confirming that the parcel had despatched and the tracking numbers (never got this - though I did receive a text from the delivery company in the end with the tracking numbers - none of which worked on their website)
when I finally received the item on the 31st October there was a fault with it and so as per their website instructions I sent a photo of the problem along with an email to their customer services team. After a few days of hearing nothing I called and checked that it was being dealt with and was told that it was being looked at by the warehouse. I then received an email asking me for photos, which I had already sent with the original complaint!
After many emails on my part I was promised that the item would be sent to their offices and them depatched to me on an express delivery and I was promised emails and tracking numbers etc.
I called again the following week to be assured that the package had arrived with them and had been despatched - it would be with me on the following monday. Now as this was Wednesday I am not sure exactly whose definition of "express delivery " they were using, but it certainly was not mine. Part finally arrived on the 5th December. Quite a long wait I think.

All in all a really disappointing and difficult shopping experience. All the members of staff I spoke to were lovely and very apologetic, however on very few occasions did any of them keep their word. Calls were not made as promised, confirmations emails or even updates were not received.

I love the Leander Cradle that I bought, and Boohoobaby certainly had the best price, however in hindsight, I would absolutely go elsewhere and pay more, its worth it for better customer service.

I bought a baby Merino sleeping bag from this company. The service was very efficient and delivery was first class. Emails addressed me personally. I would highly recommend them.

I was happy with my purchase and thought the order was well handled although it was ordered from overseas.

I was thrilled with the childrens table and chairs set, it is really strong and excellent quality. The service from start to finish was brilliant.

Great matteres very happy with it and a great price
Our baby now sleeps in her own bed
Good service 2

Still waiting for order after over a month. boohoobaby will not issue a refund saying that the problem is with the courier, not with them. They have made no attempt to contact the courier or provide me with the courier's details. The problem should be theirs to sort out, not mine. Legal proceedings are about to start. I'm not sure whether they are incompetent, lazy or actually corrupt. You have been warned.