Boohoobaby UK Reviews 

Ordered My Dream Mansion Dollhouse Kidkraft, this is a Santa present and I was originally a bit concerned as I had been told it would delivered in manufacturers box, so there could have been a chance that my daughter would have seen it. I recieved an email shortly after I raised concern to say that it would be covered in Brown paper, which was brilliant as I didn't have to worry about it being seen.
I had been looking on different sites and this was by far the least expensive, delivered within 5 working days from ordering.
Great service would highly recommend them.

I am very happy that I ordered from boohoobaby , because I bought Cosatto trvael system Giggle Sunny for just 260 pounds which is the cheapest price that I have ever seen for it. The delivery was on time and communication with the team very good all the time!

Well done

I ordered the snug as a bug extreme winter wrap for my 3 month old (had received the smaller fleece wrap as a gift & loved it). They didnt have the colours I requested in stock but quickly emailed with other options. I selected other colours and the order was shipped and I received it 2 days later. Great customer service and will definitely purchase again in the future.

I have never felt the need to review a company before but this company have driven me to distraction with their utterly incredibly poor customer service. It must almost take a skill to be so bad at dealing with customers. My story is too long but lets just say its now over 2 months since I ordered the high chair including tray and cushion. I still do not have the correct tray or cushion. At one point i was told the tray and cushion were correct ( even though they didn't fit) then I was guaranteed they were the wrong size and that correct size was on its way. I was later told ( after chasing things when there was no sign of new delivery) that the cushion and tray were were one size but the legs on the high chair were wrong. We were guaranteed delivery of new legs. This was now over a month ago and still waiting. There has never been any apology. I was told I would get a pathetically small compensation of £13 which I accepted but I had to chase this. When it finally came in they paid £10. I could go on but suffice to say I do not recommend ever using this company if you want to buy something for your child because your child will be an adult by the time it arrives, if it ever arrives that is.

I would not recommend this web site if you want reliable and stress free purchase!

I am very much disappointed on how boohoo customer service has handled my order.

I ordered and paid for the concord spin highchair in sahara sand colour in June and 2 wks on i still havent received the item or any email to confirm this highchair is on its way.

I contacted the 24 hr customer service who just said they will get someone to ring me from the warehouse.

No one called, i had to follow up the call that week ,only to be told that the item is no longer available.

I was told that they can provide another colour which is LIME.

July 13, one month after paying for the high chair, the item arrived but in a completely wrong colour which was not what we agreed on.

I complained to customer service and demand that this item be returned considering the amount of time i waited for this highchair to arrive (1 month) and to be told they cannot help me further is just unacceptable!


I felt cheated with this purchase and felt as if boohoo baby just want me to have whatever highchair there is left on their stock!

I will not order through this website again and its just a nightmare experience ordering through this website!

I would not give them 1 star, they dont deserve it

I must say I am really disappointed by the service received from boohoobaby a
We ordered due to being a local company to us ( Stirling) and through your guarantee of 1-2 days delivery.
After the payment made and an email sent to us to confirm, this was the last we heard, no emails to say order is processing, nothing to say that you were late on dispatch, Ive sent emails with no response, It took me to call and ask to be told that the item would go out for next day, although there had been no contact with the warehouse ( this was 6 days later) I said I would be happy to wait as long as it was out for 10th July, so I gave them an additional 4 days for you to get the buggy delivered, yet when i called to make sure on the 9th of July, ther ewas still No contact with the warehouse, I had not been phoned to have this explained, or emailed.
their 1-2 days infact turned into a week and a half and still no buggy

I didnt have a buggy for my daughter as we had got rid of the old one a few days after buggy was supposed to arrive. Her birthday was on the 10th and sadly we could not take her out as planned because of their lack of communication.

I do not understand how they cannot get hold of a Warehouse and it takes over 9/10 days and still no communication with the warehouse or with us?!

I dont even believe they actually had the item

We have asked for a refund by email, again there was no communication via email to confirm this, nor email to say this has been inititated, so we are still waiting!!!

Not even really had so much as an apology

This is the worst company I have ever had the misfortune to deal with. I ordered a travel system in preparation for the arrival of my first child and the website claimed a “free delivery usually in 7-10 working days”. I received a receipt for payment and confirmation of my order on the same day so all seemed to be going very well.
2 days later I received another email to tell me that my order had been dispatched and that I would be hearing from the courier to arrange a delivery. I received no further contact and the product has never arrived.
I have telephoned Boohoobaby on numerous occasions but have repeatedly been fobbed off by the staff. I have been told that they are waiting to hear from the courier, they are waiting to hear from their warehouse and that their customer service team are extremely busy (with complaints no doubt). On every occasion I have telephoned, I have been promised a call back; no one from Boohoobaby has ever telephoned me!

I have been forced to cancel my order and purchase the item from an alternative supplier, who provided the item within 3 days. The customer service is just as bad now I have cancelled my order and they are dragging their heels to confirm my cancellation and refund my money. Luckily I paid on a credit card and am now seeking the refund of my money through the bank.

Having now read the previous reviews, I anticipate a response from Boohoobaby asking me to contact them to try and resolve the problem. I would not waste any more of my time and money as the telephone number they provide is the same one I have been calling repeatedly with no joy.

Do not give this company any of your hard earned money unless you are prepared to never see the goods you order and then fight to get your money back. Believe any positive reviews at your peril…..

I ordered a float jacket for my 16 month old little girl, so we could take her in the pool on holiday. I ordered this at the end of April as we were going away on the 12th May, and their delivery information led me to believe it would only take a few working days.

A few days later I recieved an email confirming dispatch, but by the 7th May it still hadn't arrivied, so I called them to enquire if they could track it down. Acording to [name] it had been dispatched on the previous Friday, so should be with me by the 9th May at the very latest. Guess, what... it still didn't arrive, so another phone call later, I'm told by [name] he'll check with the warehouse... No return call, nothing! I call again, but get no reply... My holiday comes and goes (2 wks), and on my return I get an email to say it was out of stock all along, and could I pick a different colour!? However one of the colours they say is available is actually the one I ordered??

It's now the 11th June, and still no product! I have called several more times, to get the really unhelpful [name] fob me off... I've sent a couple of emails to their Customer Service team, and they can't even be bothered to reply!

Shameful! I hope you go bust, as you don't deserve to do any business!

Next steps... Legal advice...

Although my order wasn't acknowledged for 3 days. As soon as I emailed them it was promptly dealt with. It arrived a day later and it was within the SLA deadline. It was probably fine all along but having had delivery issues with other websites I wanted to address any issues early. I had it assembled before they got the chance to say it should arrive. Very efficient and I will use the website again.

i have a one year old and my second baby was due on 3rd march. i ordered the hauck freerider shop 'n drive pushchair on 7th february and on the order page it said delivery 1-2 days, even the first email i received said the same. not long after receiving the confirmation email i received another saying it is out of stock and due back 5th march. i thought that this would still be ok cos even if i gave birth to her on due date i wont be able to go out for while after having her. when the 5th came and went and still no sign i contacted boohoobaby who then said they were having problems with their stockist and would be due back between late march and early april. i had to buy a second hand cheap pushchair to get me by but as this was already in poor quality it is now fallin apart and i am starting to struggle with it. now it is gone early april and still no sign. every time i call the company i get promised a call back but never receive one. noone is giving me any answers and noone seems to really know why ive not received this yet. they are still blaming their stockist/warehouse, which if is true may not be their fault but maybe they need to find a new stockist/warehouse to deal with it. i am not happy that i am still waiting for this pushchair as i paid a lot of money for it and took me ages to save up. as a single mum this money is a lot to me and i now dont have any spare funds to buy another 'temporary' double pushchair.

I originally chose this website because they were the cheapest for the product i wanted (shanticot bunkbed) i absolutely regret this now.
it all started with the shanticot supplier calling ME! At this time it was 9 days into the 5 to 10 working days i was promised for it to be delivered in. So he calls me and tells me that he hasn't received payment from boohoobaby yet, and obiviously he couldn't send it out to me without being paid first. I had paid for the item but for some reason they hadn't paid the shanticot supplier. He advised me to call them (i was planning on doing so at this point anyway) and hopefully that would prompt them into paying and my order then should arrive the following week. Anyway long story short boohoobaby sent me an email stating that my order should arrive on the 17th or 18th of april. i called the supplier today (the 18th)and he told me he just received payment and my order should be with me next week on the 24th. Now bear in mind that i would have been completely in the dark had the supplier not chosen to contact me. Even now i would have been waiting for my order wondering why on earth it hadn't arrived. Can you believe boohoobaby told me that my order is on its way? just before i called the supplier they said it should be with me by 6pm today the 18th.
I placed my order on april the 2nd.
Do not use this company, pay that extra to get the customer service that you deserve. I most certainly won't be using them ever again

They were very informative with the progress of their delivery and gave us great peace of mind ,unlike other sites we purchased from that had you wondering if your product would ever come at all ! Also they were fantastic value for money and the wall hung baby changing unit we bought was to our surprise a high quality unit and actually made in the USA !!

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I changed my delivery address after my order, this was dealt with quickly with no problems despite it being over the Christmas period, the customer service was excellent, would defiantly shop here again

Easy website to use. Ordering was easy and again it arrived very Prompt to the door.

i placed an order for the Savannah dollshouse on Thursday morning 19th of January 2012 and was told would I have it in time for saturday 28th january. He told me that I would as the lead time was 1-7 working days and that it would be 6 working days today and that its usually delivered 3 days after payment. I placed the order on thursday morning 19/01/2012.
I was then onto boohoobaby a couple of times after that as nothing seemed to happen to the order until it was despatched 25/01/2012 and each time I told the person on the phone that I needed it to be here in time for my little girls birthday on 28/01/2012 and each time i was assured that it would be. Even the email below said the estimated delivery date 27/01/2012.
The package was delayed for a few days in the netherlands or somewhere like that and i didnt get my dolls house until 30/01/2012 at 1:30pm and it arrived in a taxi!! i subsequently complained about this and was offered a discount on future orders, and i advised them that i wouldnt be shopping with boohoobaby again and that was the last i heard from them! A lot of people have seen the dollshouse and were looking to purchase one so i gave them a different website to do so as i would not recomend boohoobaby

very good prices, fast delivery no problems with purchased items

We got the kidkraft storage box for our daughters room its perfect sturdy and easy to assemble with two people

Very Prompt

My 1st was born on Dec 11th but I couldn't decide what changing bag to buy so I borrowed one until my mind was made up. Eventually decided on a charcoal oioi bag and then bought it on boohoobaby because the price was good. That was around the 29th Dec and the payment was taken from my bank account a few days later. When I made the purchase there was no indication that it wasn't in stock. Ben from boohoobaby has been very polite but after various promises I still have not received the changing bag. I've been in contact via email, yesterday I decided to ring. I was told that they are waiting from a response from the manufacturer but that someone would ring me today as a matter of urgency. I'm still waiting on a call. Order number is 9992