Bon Accord Life Reviews 1,105

Highly unprofessional. Very rude when he rang after I had been searching for different insurances. Communication harassment by texting, emailing and calling all from this Peter Mcdonall who was very pushy and rude after I told him multiple occasions I didn’t want the insurance because I found someone else. Pathetic behaviour

I have been a customer of this company for 3+ years. I have recently left due to circumstances after me telling the company this the continue to spam call me. It’s getting ridiculous they use different number including mobiles so you can’t even just block them. I am getting to the point where I may have to get a new number. I have my own clients trying to call me and they keep calling me. It’s honestly so disrespectful! I’d have to tell everyone to avoid them.

Great service

Mary Ellen Hayhurst without doubt is one of the best people I’ve spoken to on a phone call of this nature. Calm, considerate & very informative.
Her customer service was second to none. Example for everywhere to follow.

Tina was clear and precise and explained the policy details so that I could understand them

Had the pleasure of talking to Tina

She was very helpful and swift in sorting out a fitting insurance for myself

Great experience.

Thank you.

Mary was so lovely and very helpful in setting up my policy. She made it very straightforward and has got me a good policy for a very affordable price. Great customer service

I have had the pleasure of speaking with Mary H. over the past few weeks.
Mary helped me find the best option for my circumstances, and I am sincerely grateful.
She is professional, knowledgeable, easy to talk to, patient, and very proactive.

Thank you from the bottom of my heart.

Strongly recommend!!!

Lisa is being amazing! Lovely and so patient, she explained everything in details and helped me to choose the best option for my situation!

Mary handled my cover from start to finish and was excellent throughout the entire process. She was clear, professional, and extremely helpful with everything I needed, keeping me informed every step of the way. She also took the time to understand my situation properly and never made me feel rushed. Her kindness, patience, and support were genuinely appreciated.

Mary was excellent. So knowledgeable and thorough. Answered all my questions and really took her time. Was very clear on the policy and what it means for me. Great experience thank you!

An excellent experience with Mary as our advisor. Very professional and took a great deal of time over three days to confidently explain everything in detail. Would highly recommend.

Explained everything to me and so helpful Mary was so professional I would highly recommend

Tina was very helpfull and informative and polite

excellent service

Great customer service, very helpful, would definitely recommend the company and staff

Mary was great, really down to earth and friendly to deal with. She went really in-depth to find me the best deal and was clear and concise with how she relayed all the information of the other quotes. I’ve come away feeling like I’ve got the best quote to suit my requirements. Thank you!

Gentleman who rang and couldn't catch me as was very busy, sent an email and was able to contact him when free, regards

My experience with Bon Accord was very pleasant. The agent, Lisa was very nice and ran through all the available options to find a policy that would suit me best at the right price. All the options were described in detail so there wasn't any confusion about the type of cover I needed for the future. I can't fault the service provided by them and would highly recommend them to friends and family.

I recently had my income protection insurance updated, and I couldn’t be more pleased with the experience. The entire process was handled with professionalism, efficiency, and care.
Mary took her time to clearly explain all my options and made sure the policy suited my current needs. She even provided different quotes for different scenarios. What really stood out was how straightforward and stress free she made everything, there was no confusion, no pressure, just honest guidance and excellent customer service.
It’s reassuring to know that my cover is now up to date and tailored specifically for me. I truly appreciate the attention to detail and the commitment to putting customers first.
I would highly recommend to anyone looking for reliable and supportive service.