Bon Accord Life Reviews 

1,136
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally helpful, friendly, and patient when explaining complex insurance policy options and answering everyday questions thoroughly. Consumers consistently note that the overall service is smooth, highly efficient, and carefully tailored to individual financial budgets without experiencing any annoying sales pressure. Some reviewers were not happy with persistent communication, mentioning unwanted phone calls or feeling that representatives could be intrusive after searching for different insurance options online. People also pointed out that dealing with follow-up contacts occasionally felt inconvenient when their protection plans were already being processed.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing team members as exceptionally helpful, friendly,... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that advisors are welcoming, professional,... See more

Service

Clients share positive opinions on service, noting that interactions are consistently professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear explanations and... See more

Price

Users describe positive interactions with price, consistently reporting affordable plans and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an absolute amazing conversation with Akheel Rehman today. Called up for home insurance, ended up reviewing my policy saving me money and giving additional benefits!! Such an easy conversation a... See more

Rated 5 out of 5 stars

Mary was very easy to talk too, explained all details very thoroughly. Had a good sense of humour and had a giggle which made me feel like I was talking to a friend. We both shared life experiences... See more

Rated 5 out of 5 stars

For me the biggest attraction dealing with Tina was that there was no hard sell. My circumstances are not standard by any stretch of the imagination, but she was able to help me through the web of l... See more

Rated 5 out of 5 stars

Both Sarah Jane & Kayleigh, deserve awards. I cancelled my policy, due to another company stating I was getting a better deal. But this was not the case. I got back intouch with Sarah Jane, t... See more


Company details

  1. Insurance Broker
  2. Life Insurance Agency

Information provided by various external sources

Ever wonder what it must feel like to know that you have it covered… Peace of mind that tomorrow is taken care of? Today is the perfect day to make it happen. We're committed to protecting your tomorrow. Welcome to Bon Accord Life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(1,136)

136 reviews in the last 12 months

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Rated 5 out of 5 stars

I have always found when dealing with…

I have always found when dealing with Bon Accord for whatever reason to be a very pleasant and uplifting experience! The staff and reps are always very friendly yet very professional and knowledgeable! Anything I was unsure about ' any questions I may have had they were always there to help me through and explain things in a way that even I could understand! I cannot thank them enough for there service ar every step of the way and would highly recommend to my family and friends and anyone Looking for a Top quality company that is blessed with wonderful staff ! Thank you all so much for everything! Gerard '

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Would definitely recommend, the service has been smooth and all questions were answered accordingly and were satisfactory.

Mary was very helpful and followed up to ensure we were happy with the product taken out.

8 June 2026
Unprompted review
Rated 1 out of 5 stars

Highly unprofessional

Highly unprofessional. Very rude when he rang after I had been searching for different insurances. Communication harassment by texting, emailing and calling all from this Peter Mcdonall who was very pushy and rude after I told him multiple occasions I didn’t want the insurance because I found someone else. Pathetic behaviour

4 June 2026
Unprompted review
Rated 1 out of 5 stars

Disrespectful

I have been a customer of this company for 3+ years. I have recently left due to circumstances after me telling the company this the continue to spam call me. It’s getting ridiculous they use different number including mobiles so you can’t even just block them. I am getting to the point where I may have to get a new number. I have my own clients trying to call me and they keep calling me. It’s honestly so disrespectful! I’d have to tell everyone to avoid them.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Mary Ellen Hayhurst

Mary Ellen Hayhurst without doubt is one of the best people I’ve spoken to on a phone call of this nature. Calm, considerate & very informative.
Her customer service was second to none. Example for everywhere to follow.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Financial insurance

Had the pleasure of talking to Tina

She was very helpful and swift in sorting out a fitting insurance for myself

Great experience.

Thank you.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Mary was so lovely and very helpful in setting up my policy. She made it very straightforward and has got me a good policy for a very affordable price. Great customer service

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Service

I have had the pleasure of speaking with Mary H. over the past few weeks.
Mary helped me find the best option for my circumstances, and I am sincerely grateful.
She is professional, knowledgeable, easy to talk to, patient, and very proactive.

Thank you from the bottom of my heart.

Strongly recommend!!!

1 June 2026
Unprompted review

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